RecWell Operations Member Services Assistant

The Member Services Assistant supports the Office of Recreation & Wellness by ​handling memberships and program registrations, ensuring exceptional customer service. This position involves managing fiscal transactions, assisting guests, maintaining facility standards, and enforcing departmental policies to ensure a safe and welcoming environment. MSAs gain hands-on experience in ​customer service, problem-solving, time management, and operations within a collegiate recreation setting. They report to the Assistant Director of Operations and the Operations Graduate Assistant and may assist with special events, tours, and projects as needed.​

Work Schedule:

6-12 hours per week; Weekdays, Weekends; Mornings, Afternoons, Evenings, Night

Position Responsibilities:

• ​​​Assist with oversight of facility access and the front desk. 

• ​Assist with fiscal transactions and program registrations for the Department of Recreation and Wellness as needed.

• ​Maintain the quality of the facility and equipment through detailed inspection and reporting. 

• ​Provide exemplary customer service to all members and guests. 

• ​Represent the Department of Recreation and Wellness in a professional manner at all times. 

• ​Establish and maintain a safe and welcoming atmosphere for all members and guests. 

• ​Assist in the enforcement and execution of policies and procedures set forth by the department. 

• ​Respond as needed to emergency situations, following the Emergency Action Plan. 

• ​Make sound, time-sensitive decisions based on the department’s mission and vision. 

• ​Provide tours for guests visiting the facility. 

• ​Assist with special events taking place as needed. 

• ​Attend all required meetings and trainings as scheduled. 

• ​Assist with special projects and tasks as assigned.​​

Required Qualifications: 

• Must be a currently enrolled student at Butler University. 

• ​Must be in good academic standing. 

• ​Must be able to attend all mandatory trainings, including the Annual All Staff Training at the start of each Fall semester. 

• ​Must have or obtain American Red Cross First Aid/CPR/AED certification within 30 days of hire.

Preferred Qualifications:

• Experience working with diverse populations. 

• ​Strong interpersonal and communication. 

• ​Customer service background.

Expectations:

• Maintain regular and punctual attendance.

• Comply with University standards and policies.

• Ensure confidentiality of information.

• ​​Make sound, timely decisions aligned with Butler Recreation and Wellness’s Mission and Values. 

• Foster a positive, inclusive environment for all users. 

• Serve as a visible and approachable leader and role model for all facility users and student staff. 

• Demonstrate professionalism through punctuality, dress code adherence, and positive representation of the department.​