Quality Analyst 1

Shift:

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Quality Analyst

SUMMARY

Responsible for providing and/or overseeing the analysis, administration, and oversight of standard quality policies, programs, and practices. Provides guidance, feedback, and support to employees and management using fundamental professional and technical knowledge of quality systems, equipment, testing, and procedures.

ESSENTIAL FUNCTIONS

• Oversee, review, complete, and process various quality forms, documents, databases, and related materials.
• Provide analysis, interpretation, and guidance to staff, management, and functional leaders regarding quality policies, programs, and practices, including support for operational improvements and change initiatives.
• Research and resolve management and employee questions related to quality requirements; assist with customer feedback investigations and coordinate appropriate responses.
• Analyze operational results, feedback, and quality data to identify trends, draw conclusions, and develop recommendations for management.
• Ensure accuracy of testing, equipment, procedures, operational databases, and reports through audits, reviews, and data verification activities; collaborate with teams to resolve discrepancies.
• Assist in the development and execution of quality and cross-functional projects, including budgeting, timelines, resource planning, and project reporting.
• Interpret and apply departmental policies, procedures, and applicable laws, regulations, and standards.
• Contribute to departmental effectiveness by offering process improvement suggestions and actively participating on work teams.
• Promote and support the mission of Pace Analytical by demonstrating professional, courteous, and cooperative behavior with customers and colleagues and fostering a positive work environment.

QUALIFICATIONS

Education and Experience

• Bachelor's degree in Chemistry, Operations, or a closely related field; or
• An equivalent combination of education, training, and experience.

REQUIRED KNOWLEDGE AND SKILLS

Required Knowledge

• Fundamental principles, practices, and techniques of quality management.
• Administration and oversight of quality programs, policies, and procedures.
• Methods for identifying and resolving quality-related issues, questions, and concerns.
• Applicable quality regulations, standards, and compliance requirements.
• Standard testing equipment, tools, and calibration processes.
• Computer applications and systems related to quality management and reporting.
• Principles and practices of effective project team participation.
• Effective communication methods for interacting with staff, coworkers, and customers.
• Business English usage, including grammar, spelling, and punctuation.

Required Skills

• Performing professional-level quality responsibilities across multiple functional areas.
• Administering and supporting a variety of quality programs and processes.
• Training employees on quality policies, procedures, and standards.
• Participating in and supporting projects and project teams.
• Working effectively both independently and within a team environment.
• Interpreting, applying, and explaining laws, regulations, standards, and procedures.
• Preparing reports, correspondence, and other business documents.
• Exercising initiative and sound judgment within established guidelines.
• Demonstrating tact, discretion, and professionalism when interacting with others.
• Delivering effective presentations to both small and large groups.
• Contributing to team goals, objectives, and operational success.
• Building and maintaining effective working relationships with internal and external stakeholders.

PHYSICAL / MENTAL REQUIREMENTS

• Mobility to work in both laboratory and office environments.
• Ability to use standard office and laboratory equipment.
• Ability to remain seated for extended periods.
• Ability to occasionally exert up to 20 pounds of force and frequently exert up to 10 pounds of force to lift, carry, push, pull, or move objects.
• Visual acuity sufficient to read printed materials and computer screens.
• Hearing and verbal communication abilities sufficient for effective in-person and telephone communication.

WORKING ENVIRONMENT

Work is performed in both laboratory and office settings. Laboratory work may involve exposure to chemicals, fumes, gases, noxious odors, and other laboratory-related materials and conditions.

Find Your Place at Pace - We need you - your curiosity, your talents, and your drive - to help us advance this important work.

Benefits
When you join Pace®, you commit to work that makes a positive impact on our communities and our world. We commit to supporting you with benefits and perks that make a positive impact on your life. Full-time roles are eligible for our comprehensive benefits program which includes competitive salaries, medical, dental vision, 401K retirement savings plan (100% vested immediately in the employer match), life, disability and voluntary benefits, paid time off for holiday, sick and vacation days, HSA, wellness program, flexible spending accounts, tuition reimbursement, Employee Assistance program, parental leave, optional legal coverage and ID theft.

Equal Opportunity Employer

Pace® provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, creed, color, religion, genetics, protected veteran status, national origin, sex, age, disability, marital status, sexual orientation, gender identity or expression, citizenship, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.