Leave of Absence Manager

Essential Job Functions

Leave Administration & Case Management

• Oversee the administration of leave programs, including but not limited to FMLA, ADA, PWFA, USERRA, parental leave, personal leave, military leave, state and local leave programs, and disability-related leaves.

• Facilitate the intake of leave requests, ensure applicable notices and forms are provided by vendor, and oversee claims from initiation through return-to-work.

• Manage complex and escalated leave cases while ensuring consistent application of Company policies and applicable laws across employee populations.

• Serve as the primary point of contact and escalation resource for employees, managers, HR Advisors, Payroll, Safety, Legal, and vendor partners.

• Establish and maintain accurate, timely, and professional written and verbal communications with employees throughout the leave process.

• Coordinate return-to-work and fitness-for-duty processes with employees and managers, including adherence to Department of Transportation (DOT) regulations for drivers.

• Support continuous improvement efforts and process enhancements within leave administration programs

ADA & Workplace Accommodation Management

• Lead the interactive process for ADA and other workplace accommodation requests, including coordination with the employee, manager, healthcare provider, Human Resources, and internal Legal counsel.

• Evaluate accommodation requests and coordinate reasonable accommodations while balancing employee needs, operational requirements, and legal obligations.

• Maintain complete and accurate accommodation documentation and ensure compliance with federal, state, and local requirements.

• Track accommodation requests and ensure appropriate follow-up occurs in a timely manner.

• Provide guidance to managers and HR teams regarding accommodation responsibilities, documentation, and best practices.

Vendor Management and Program Oversite

• Serve as the primary contact for third-party leave administration vendors and disability carriers.

• Conduct regular audits and operational reviews of vendor processes, leave cases, and documentation quality.

• Escalate and resolve complex employee, claim, and operational issues with vendor partners and drive corrective action when service gaps are identified.

• Participate in vendor evaluations, implementations, renewals, and process optimization initiatives.

Compliance and Risk Management 

• Ensure compliance with federal, state, and local leave laws, disability programs, and Company policies.

• Monitor legislative and regulatory developments and recommend policy, communication, or process updates as needed.

• Audit leave cases and documentation for accuracy, consistency, data integrity, and regulatory compliance.

• Partner with Legal, Human Resources, and business leaders to mitigate risk and resolve complex leave and accommodation matters.

• Maintain confidentiality and protect sensitive employee and medical information.

Employee, Manager, and HR Consultation 

• Serve as a trusted advisor to employees, managers, HR teams, and business leaders on leave, disability, accommodation, and return-to-work matters.

• Provide guidance to HR and management teams on leave policies, procedures, legal requirements, and manager responsibilities

Minimum Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or a related field preferred.
• 5+ years of progressively responsible experience administering leave of absence, disability, and workplace accommodation programs in a high-volume environment.
• Demonstrated experience managing complex ADA accommodations and leading the interactive process.
• Experience managing third-party leave administration vendors and disability carriers.
• Experience supporting a multi-state workforce and diverse employee populations, including drivers, warehouse employees, hourly employees, and corporate team members.
• Advanced knowledge of federal and state leave laws, including FMLA, ADA, PWFA, USERRA, and applicable state and local leave requirements, as well as group disability benefit plans.
• Strong understanding of return-to-work programs, fitness-for-duty requirements, and DOT requirements affecting drivers.
• Excellent organizational and time management skills with the ability to manage multiple priorities and complex cases.
• Strong attention to detail, analytical thinking, problem-solving, and decision-making skills.
• Ability to work effectively in a highly confidential environment and appropriately safeguard sensitive information.
• Excellent customer service, written communication, interpersonal, and verbal communication skills, including the ability to handle difficult conversations with professionalism.
• Ability to influence and collaborate effectively without direct supervisory authority.
• Proficiency in Microsoft Word, Excel, and Outlook. Prior experience with Oracle HCM, Dayforce, or another HRIS is highly desired.

Salary: up to $85,000/year base salary + bonus eligibility

This is an estimated range based on the circumstances at the time of posting, however, may change based on a combination of factors, including but not limited to skills, experience, education, market factors, geographical location, budget, and demand

Benefits

We offer a comprehensive benefits plan including:

• Medical
• Dental 
• Vision
• Flexible Spending Account (FSA)
• Employee Assistance Program (EAP)
• Life & AD&D Insurance
• Disability
• Paid Time Off
• Paid Holidays

BEWARE OF FRAUD!

Hub Group has become aware of online recruiting related scams in which individuals who are not affiliated with or authorized by Hub Group are using Hub Group’s name in fraudulent emails, job postings, or social media messages. In light of these scams, please bear the following in mind

• Hub Group will never solicit money or credit card information in connection with a Hub Group job application.
• Hub Group does not communicate with candidates via online chatrooms such as Signal or Discord using email accounts such as Gmail or Hotmail.
• Hub Group job postings are posted on our career site: https://www.hubgroup.com/careers