Clinical Manager

Company Description

The McClendon Center, founded in 1980, is a certified community based service provider operating under the District of Columbia Department of Behavioral Health.  As a leading not-for-profit organization in Washington, DC, the McClendon Center provides outpatient behavioral rehabilitation to the mentally ill by fostering creativity, promoting friendship, instilling independence, and providing an outlet for emotional growth and greater participation in the community.    Accredited by Joint Commission on Accreditation of Healthcare Organizations (JCAHO), the McClendon Center operates two programs: Day Program Services and the Core Services Agency (CSA).

McClendon Center operates programs in two locations, a Day Program near Metro Center and CSA in the K Street NW section of DC. The Center has revenues of approximately $4.5 million, with contracts from the Department of Behavioral Health, three Managed Medicaid Organizations, and grants from various foundations.

McClendon Center is a respected and highly rated agency in the District of Columbia, having received the highest rating on the Department of Behavioral Health’s provider scorecard three out of the last five years. The Center is also the only independent mental health agency in the District to be accredited by the Joint Commission on Accreditation of Healthcare Organizations.

This link is to a video made in January 2015 about one of the Center’s staff members, and speaks to the way in which the Center works with its clients. https://vimeo.com/116797352

Job Description

The Clinical Manager is a Qualified Practitioner (QP) who provides clinical monitoring and oversight for a mental health day services program and performs some clinical management duties at the CSA location.  This professional provides individual and group clinical supervision, and documentation review for professional level staff serving clients with serious and persistent mental illnesses.  The Clinical Manager will report to the President and CEO for all team-related concerns. 

PRINCIPAL ACCOUNTABILITIES: 

• Coordinates intakes for the day program, including meeting with new referrals, coordinating completion of intake paperwork, assigning new referrals to treatment teams, and ensuring all intake paperwork is completed within Mental Health Rehabilitation Services (MHRS) guidelines.   

• Participates in the hiring process for Mental Health Specialists and other Day Services roles.   

• Is responsible for tracking, reviewing, and approving Individualized Recovery Plans (IRP) and associated clinical documents every 180 days. 

• Provides individual and group clinical supervision of Mental Health Specialists and other unlicensed direct service staff.  Documents supervision accordingly. 

• Works collaboratively with the Core Service Agency staff, especially in regard to psychiatric symptom management and primary care coordination. 

• Attends weekly clinical meetings, daily management meetings, and treatment team meetings as needed.  

• Conducts individual meetings as necessary with clients, family members, significant others, other agency’s staff members, etc. 

• Participates in performance improvement monitoring and evaluation. 

• Writes performance improvement plans for indicators that do not meet threshold, ensuring that all outcome indicators are met. 

• Coordinates all paperwork for reauthorization of day services, including gathering required documents from the CSAs including IRPs, Clinical Summaries, coordinating diagnostic updates, and submitting the authorization request in SharePoint. Also works closely with the billing/authorization staff in ensuring all clients have an active authorization. 

• Facilitates groups as needed.  

• Meets with other community providers to market at the Day Program. 

• Actively participates in and supports Day Services related fundraising events and community activities, contributing to the program's visibility and resource development. 

• Volunteers for Qualified Practitioner on-call. 

• Maintains the confidentiality of clients at all times and operates within the Code of Ethics of the United States Psychiatric Rehabilitation Association. 

• Develops familiarity with Joint Commission, Medicaid, and Department of Behavioral Health (DBH) standards and compliance requirements and assists as needed in maintaining Joint Commission accreditation, Medicaid compliance and DBH. 

• May perform other duties as assigned. 

Qualifications

SPECIALIZED KNOWLEDGE AND SKILLS REQUIREMENTS: 

• Ability to coordinate with a multi-disciplinary team within an outpatient mental health agency. 

• Experience in program design and implementation in a nonprofit or clinical setting.  

• Knowledge of sound ethical clinical practice and principles related to the care of mental health clients.  

• A superior communicator, who shares information readily and concisely, listens as well as gives advice, and respects the abilities of others.  

• Excellent written and verbal communication skills.  

• Excellent computer skills, including operating Microsoft Office Suite programs.  

• Knowledge and ability to navigate an Electronic Medical Record (EMR), including data entry. 

• Ability to relate to adults diagnosed with serious and persistent mental illness, using knowledge of concepts, principles, and theories related to mental health and mental illness. 

• Ability to perform amicably in an environment serving the seriously and persistently mentally ill adult population. 

• Ability to respect and uphold client confidentiality. 

• Ability to exhibit a high level of organizational skills and able to prioritize and multi-task without direct supervision. 

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS: 

• Licensed in the District of Columbia as a LICSW, LPC, RN, LICSW, APRN, LGPC, LMFT, LGSW is required.  

• At least two (2) years of experience working with individuals who have mental health diagnoses.  

• Possess a minimum of one (1) year of experience facilitating group activities and social services. 

• Able to coordinate with a multi-disciplinary team.   

Physical Demands: The position requires moderate physical effort on a daily basis such as walking, bending, stooping, and standing for periods of time. 

Additional Information

At the McClendon Center you will find powerful resources for career long success..

If you are ready for a new challenge in your professional career, submit your cover letter and resume online.

At McClendon Center you will find powerful resources for career-long success, including:

• A competitive starting base salary of $81,000 - $85,000 annually based on relevant work experience (community mental health).
• Professional support and career development.
• A package of comprehensive benefits including 100% employer paid health, dental and wellness, AFLAC supplemental benefits, four weeks of combined sick and vacation leave, 403(b) retirement employer contributions, Incentive programs, Tuition stipend, Public Service Loan Forgiveness eligibility, life insurance, EAP (Employee Assistance Program).
• Company paid holidays.
• The latest technology and work tools including a laptop and iPhone.

Resumes are reviewed on a rolling basis. 

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.

McClendon Center is an equal opportunity employer and does not discriminate on the basis of race, color, national and ethnic origin, sex, marital status, religion, or disability.

No phone calls, please. Note: McClendon Center is not accepting resumes or referrals from agencies. If you are a recruiter, search firm, or employment agency, you will not be compensated in any way for your referral of a candidate even if McClendon Center hires the candidate.