IT - End User Services & Desktop Support Engineer

Responsibilities

• Providing in-person end-user and desktop support, resolving incidents in line with ITIL practices and escalating to Engineering or Development teams when appropriate.
• Administering Microsoft Entra ID, Active Directory, Exchange Online, and Microsoft 365 to maintain secure and reliable access to business systems.
• Managing endpoint environments with Intune, SCCM, and Jamf, including provisioning, compliance enforcement, patching, and application deployment.
• Supporting operating systems and hardware across Windows, macOS, and mobile platforms (with macOS and Linux learnable on the job).
• Leveraging automation (PowerShell, Microsoft Graph API, and related tools) to reduce manual effort, streamline provisioning, and improve overall operational efficiency.
• Documenting and refining support processes to improve service quality and reduce recurring issues.
• Applying and enforcing security standards (MFA, conditional access, endpoint protection), monitoring system health and performance, and providing reporting and recommendations to maintain stability and resiliency.

Required Skills

• Bachelor’s degree required; Computer Science, Information Systems, or related field preferred.
• 2+ years of IT support experience in enterprise environments, with strong knowledge of Windows OS and hardware; ability to learn macOS and Linux.
• Experience with Microsoft Entra ID, Active Directory, Exchange Online, and Microsoft 365.
• Proficiency with PowerShell and Microsoft Graph API for orchestration and automation of account and service provisioning, with familiarity in code versioning and change control processes.
• Hands-on experience with endpoint management and ITSM platforms (Intune, Jamf, SCCM, Jira Service Management or similar).
• Strong communication skills with proven ability to support users onsite.
• Ability to lift and move IT equipment up to 50 lbs.

Beneficial Skills

• Experience with virtualization and desktop delivery platforms (VMware, Hyper-V, Citrix, Azure Virtual Desktop, AWS).
• Scripting and automation beyond core requirements (Python, Ansible, Terraform, or similar).
• Experience with voice, video, and collaboration platforms (Zoom, Microsoft Teams, or similar).
• Knowledge of software packaging, scripted installations, and deployments.
• Experience running technology product initiatives, including evaluations, requirements gathering, business case development, and full project delivery.
• Chocolatey Software Packages
• Certifications such as A+, MCP, MCSE, CCNA, RHCSA (or equivalent).