Information Technology Manager

Essential Job Functions

IT Operations & Infrastructure Management

• Oversee the operation, maintenance, and security of all IT systems, including:
• • End-user devices (PCs, laptops, mobile devices, peripherals)
  • Servers, storage systems, and network infrastructure (LAN/WAN, routers, switches)
  • Telecommunications systems (internet, email, phone, voicemail)
  • Ensure system uptime, performance, and scalability.
  • Manage system installations, upgrades, configurations, and patching.
  • Maintain and test backup, disaster recovery, and redundancy systems.

  Service Delivery & Helpdesk Oversight

  • Direct IT helpdesk operations to ensure high-quality, timely support for staff.
  • Establish service standards, metrics, and reporting processes.
  • Monitor and improve customer service performance consistent with AHS Service Excellence standards.
  • Ensure prompt response and resolution to technical issues and service requests.

  Cybersecurity, Systems Security, Compliance & Policy Management

  • Develop, implement, and enforce IT security policies and procedures.
  • Ensure compliance with HIPAA and other applicable regulations related to electronic data security and privacy.
  • Manage user access controls, data protection, cyber- and system security.
  • Conduct risk assessments and implement corrective actions as needed.
  • Oversee the planning and implementation of any required vulnerability audits, penetration tests and forensic IT investigations; ensure outcomes of investigations improve overall IT cybersecurity across AHS.

  Project & Vendor Management

  • Lead IT projects, including planning, execution, monitoring, and reporting.
  • Coordinate with internal stakeholders and external vendors to deliver technology solutions.
  • Negotiate contracts and manage vendor relationships for hardware, software, and services.

  Supervisory Responsibilities

  • Supervise IT staff and contractors, including helpdesk and technical teams.
  • Recruit, hire, train, enact disciplinary actions and evaluate staff performance.
  • Provide ongoing coaching, professional development, and performance management.
  • Assign and prioritize work to ensure efficient and effective team operations.
  • Ensure delivery of high-quality IT services aligned with AHS standards and compliance requirements

  Budget & Administrative Management 

  • Develop and manage the IT department budget.
  • Oversee procurement, inventory, and lifecycle management of IT assets.
  • Track and report on departmental performance and project outcomes.

  Training & Communication 

  • Develop and deliver training on IT systems, applications, and best practices.
  • Create and maintain user documentation and policies.
  • Communicate system updates, outages, and changes to staff in a timely manner.
  • Creates and maintains weekly/monthly yearly reports on the work of the department through the Help Desk System.

  Systems & Applications Oversight 

  • Oversee implementation and maintenance of enterprise of dental practice management
  • Collaborate with IS Department to support medical clinic EHR systems.
  • Collaborate with departments across the organization to ensure seamless system integration and workflow efficiency.

  Leadership & Planning 

  • Support development and implementation of a comprehensive IT strategic plan aligned with AHS mission and organizational goals.
  • Contribute to efforts to identify, evaluate, and recommend emerging technologies to improve operational efficiency and care delivery.
  • Support IT performance goals and regularly evaluate service effectiveness.
  • Communicate IT priorities, issues, and innovations to leadership and staff.
  • Represent AHS IT interests in external meetings, partnerships, and conferences.

General Agency/AHS Duties

• Fosters an environment that promotes trust and cooperation among clients and staff.
• Enforces clinic policies and procedures, including maintenance of client confidentiality under HIPAA privacy rules, to ensure that the principles of AHS are implemented.
• Plays an active role in planning organization-wide activities such as AHS general membership meetings, fundraisers, special clinic days and other events.
• Participates in general membership meetings, fundraisers and other public events, as required.
• Participates in outreach activities, agency advocacy, and serves on ad hoc committees, as requested.
• Attends AHS staff retreats and Board of Directors meetings, as required.
• Participates in agency-wide quality improvement program processes and performance improvement teams to ensure excellence in the quality of services provided across the agency.

Knowledge, Skills, and Abilities

• Network infrastructure and systems administration
• • Deep knowledge of computer systems, networking with an understanding of the Wide Area Network (WAN) technologies: SD-WAN/SASE, OSI model, preferability to manage Dell servers, VMware hosts, HP/Fortinet switches, Cisco routers, and Cisco Unified Communication Manager (CUCM), and Fortinet Firewalls.
  • Telecommunications technologies: Knowledge of telephony technology, including VoIP system, call center applications, and phone flow design and system programming.
  • Microsoft Windows desktop and server environments
  • Active Diectory, Microsoft 365, Microsoft Entra ID and enterprise applications
  • Barracuda security solutions, Knowbe4, Sentinel One or other similar MDR solutions, and Security Information and Event Management (SIEM) platforms.
  • IT security practices, backup, and disaster recovery and business continuity plan.
  • Strong troubleshooting and diagnostic skills for hardware, software, and networking.
  • Familiarity with EHR/practice management systems and healthcare IT workflows preferred

Minimum Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience)
• Minimum of 3–5 years of IT management and supervisory experience

Preferred Qualfications

• Health care background and knowledge of health care data privacy and security, especially in nonprofit community health care organizations.
• Experience in providing strategic IT direction.
• Experience performing analysis and/or design for specialized and complex healthcare applications that include clinical, financial, and/or administrative functionality.
• Experience with healthcare systems, billing, and financial applications preferred

Additional Requirements

• Ability to work occasional evenings, weekends, or on-call as needed
• Relevant certifications (e.g., CompTIA A+, Network +, Security +, CISM, ITIL, PMP, Microsoft, Cisco, AWS or equivalent) preferred
• Valid California Driver’s License may be required

Benefits That Support You
We're committed to supporting our team's well-being. Our comprehensive benefits package includes:

Health & Wellness

• 100% employer-paid medical, dental & vision coverage
• Acupuncture & chiropractic coverage

Time Off

• 12 vacation days
• 12 sick days
• 12 paid holidays + 3 floating holidays (additional flexible days you can use anytime)

Financial & Retirement

• 403(b) with 3% employer contribution + up to 2% match
• Flexible Spending Account (FSA) & Dependent Care Assistance

Additional Support

• Commuter benefits
• Long-Term Disability Insurance