Quality Assurance and Compliance Specialist - Health and Human Services

Must possess the physical, developmental and mental ability to perform job tasks, responsibilities and duties of the job illustrated below:

MAJOR FUNCTION

 Provides administrative oversight of monitoring and evaluation activities, including the development and ongoing maintenance of project specific quality assurance plans. Ensures that contractual obligations and County standards are adhered. Responsible for monitoring and managing grants, contracts, and other programs and projects administered through the Health and Human Services Division for quality of process, outcomes, and suitability of purpose. Assures compliance with federal, state, and local regulations and policies. Advises Division management in developing measurable outcomes and standards of acceptable performance and effective contract language. Performs organizational and operational analysis of programs within the Division and recommends changes to management. Develops and/or guides the implementation of quality management systems within the Division; and to perform special projects as needed. Assists in recordkeeping and desk reviews for the Indigent Health Care contracts. Reports to the Provider Services Manager.

ILLUSTRATIVE DUTIES

• Reviews monitoring reports for assessment and evaluation of program and performance goals. 

• Prepares schedules, tracks progress, and reviews documentation and other information related to contracts, programs, and projects. 

• Acts as liaison with all Division programs requiring technical support and assistance with directly operated programs or third-party contracts. 

• Maps processes and perform quality audits of programs. 

• Plans, schedules, assists, and/or conduct training for Division staff regarding contract preparation, contract management, program management, and related activities. 

• Verify that all final reports required by contracts or grants are completed. 

• Participate in planning and strategy meetings. 

• Provide feedback and guidance in the contract planning process. 

• Make recommendations for contract compliance. 

• Reviews outside agency annual audited financial statements. 

• Capture, record and implement best practices for improvements. 

• Integrate and align the processes that will best achieve the desired results. 

• Review, analyze documentation, and make recommendations to ensure contract requirements are met while minimizing unnecessary processes. 

• Identify trends and suggest corrective and preventive actions. 

• Interact with all levels of management and with key contacts in and outside own area of expertise. 

• Establish written policies and procedures regarding the Programs. 

• Develop necessary forms, applications, and documents. 

• Develop and maintain contract and grant management database for tracking purposes. 

• Maintain good public relations and provide clear spoken information via telephone and direct contact; provide information and guidance to appropriate contacts; provide outreach and training to outside funded agencies and internal team members.

• Maintain confidentiality of sensitive and confidential matters and information. 

• Prepares reports and presentations to management, officials, funding sources, and contract providers. 

• Prepare comprehensive reports, correspondence, and memoranda. 

• Prepare budget and fiscal expenditure reports. 

• Attends conferences/meetings. 

• Perform related duties as required.

KNOWLEDGE, ABILITIES AND SKILLS

• Knowledge of business and administrative principles, practices, methods, and techniques. 

• Knowledge of fiscal reporting systems, budget preparation, and record management systems.

• Knowledge of, or ability to learn, applicable county, state, and federal laws, rules, regulations, and policies. 

• Strong familiarity with business and contract law. 

• Skilled in the use of Windows-based word processing, spreadsheet, and database software applications.

• Skilled in data analysis and time management. 

• Ability to use good and independent judgment. 

• Demonstrates ability to solve problems, think critically, and evaluate a variety of complex challenges and recommend practical solutions. 

• Ability to effectively monitor contracts and grants for compliance. 

• Prepare and present concise, logical oral and written reports and presentations. 

• Strong attention to detail along with excellent writing, editing and interpersonal skills. 

• Ability to analyze and project outcomes on a wide variety of issues. 

• Ability to multitask and adjust to shifting priorities. 

• Ability to understand, project and communicate information concerning contracts, grants, programs, in relation to services and costs. 

• Ability to learn and interpret county, state and federal policies as appropriate. 

• Ability to exercise good judgement. 

• Ability to effectively use all means of communication and investigation appropriate to accessing, creating, and sharing knowledge in the field of health and human services. 

• Ability to establish and maintain effective working relationships with cross functional team members, outside agencies, and the public. 

• Ability to perform independently or as a member of multiple team efforts across diverse groups having responsibilities for providing county services. 

• Ability to work collaboratively with cross functional teams across all divisions. 

• Demonstrates ethical behavior; maximizes team effectiveness; and supportive of change. 

• Skilled in Microsoft Office products including Word, Power Point, Excel, and Access database programs; and have the ability to learn and use new software programs.

MINIMUM QUALIFICATIONS

• Graduate of an accredited college or university with a bachelor’s degree in business or public administration, or a related field and have five (5) years related work experience. 

• Must possess a valid driver's license and be able to secure a valid Florida driver's license at the time of employment within this classification. 

• A comparable amount of related training and experience may be substituted for the minimum qualifications with the exception of the required driver’s license.

SPECIAL REQUIREMENTS

• Must be willing to work beyond normal working hours when necessary. When circumstances warrant, such as a time of impending or declared disaster (i.e. hurricanes, tornados, flooding, etc.), the person filling this position will be expected to be available to participate in the Polk County Emergency Management Plan. 

• The Emergency Management duties may require the employee to be away from their home and family for several consecutive days. 

• This position shall required to report for work as directed when a declaration of emergency has been declared in Polk County. 

• Must undergo a Level 2 (FDLE) screening submitted electronically before commencing work. Those obtaining this certification must maintain certification as a condition of employment.

All employees will be required to work before, during, or after an emergency. During an emergency, employees may temporarily be assigned to work and perform duties outside the normal scope of their position, location and work schedule to fit the needs of the County and its residents.