IT Systems Engineer

About METR

We are a nonprofit research organization that develops scientific methods to assess AI capabilities, risks, and mitigations, with a specific focus on threats related to AI R&D automation and misalignment.

We believe it is robustly good for policymakers and civil society to have a clear understanding of risks from AI systems, and we are extremely excited to build a team of ambitious, excellent people to tackle one of the most important challenges of our time.

Overview

We're looking for a skilled IT Systems Engineer to own and optimize our technical operations and user support processes. In this role, you'll be instrumental in maintaining our systems, improving our internal processes, and ensuring smooth operations for our technical teams. It is a great fit for anyone who enjoys creating efficient systems, clearing roadblocks from users, and working in a dynamic, technical environment.

Key Responsibilities

• Manage user access and permissions across multiple platforms (Okta, Google Workspace, Slack, GitHub, Tailscale, AWS), including integration of SCIM/SSO via Okta

• Manage physical IT inventory (macbooks), MDM (iru)

• Oversee and optimize SaaS platforms, including user administration, cost management, and integration improvements

• Streamline new hire onboarding and provisioning processes

• Serve as the primary point of contact for technical support, building playbooks to resolve common issues, and escalating to other internal teams or external support where needed.

• Develop and maintain comprehensive documentation for systems, processes, and troubleshooting procedures

• Own and enhance IT security infrastructure, including monitoring and periodic audits.

Required Skills

• Proven experience in systems administration, with strong knowledge of user administration on Linux systems (user creation, SSH access, etc.)

• Experience managing and integrating various SaaS platforms and identity management systems

• Strong problem-solving skills and ability to design efficient processes and workflows in collaboration with users

• Excellent communication skills and ability to support technical users effectively

• Experience with Linux server administration: software updates, network troubleshooting, etc.

• Knowledge of IT security monitoring best practices

• Demonstrated expertise with AWS services, especially IAM and simple EC2 use cases

Nice to haves

• Background in process automation and integration between different platforms

• Experience supporting development teams and understanding their unique needs

• Experience implementing SOC-2

• Experience with other AWS services such as RDS, S3, and more complex VPC topologies

• Experience with infrastructure-as-code tools and practices

• Deep understanding of model provider platforms, models, access controls (e.g. Claude Platform administration)

Our culture

METR is a mission-driven organization. We believe our work can meaningfully shape humanity's future for the better, and we want to be the best people in the world doing this work. We have a tight-knit, collaborative research culture rooted in truth-seeking and integrity. We're fiercely committed to producing high-quality, trustworthy science. We're honest and transparent about our results, especially when they may go against the grain. We've earned trust as reliable partners who handle confidential information with care. We maintain a low-ego, drama-free environment focused on what matters.