Loan Processing Associate V

About Us
Windsor Advantage, an affiliate of Capital Bank N.A., is one of the nation's leading Lender Service Providers (LSP). Windsor Advantage provides banks, credit unions and CDFIs with a comprehensive outsourced SBA 7(a) and USDA lending platform without the need to hire staff or incurring capital expenditures. Since 2010, Windsor has processed more than $4.5 billion in government guaranteed loans and currently services a portfolio for over 100 lenders nationwide.

With more than 150 years of cumulative SBA lending experience, cutting edge technology, rigid controls and consistent processes, Windsor is uniquely qualified to assist any size lender with implementing a thoughtful and profitable government guaranteed lending initiative.

Capital Bank N.A. is headquartered in Maryland and has been serving our communities since 1999. We stand as a publicly traded company (NASDAQ: CBNK) with over $3 billion in assets. We offer commercial and consumer banking services primarily to clients in Maryland, DC, and Northern Virginia, alongside two nation-wide lending brands; Capital Bank Home Loans and OpenSky, a credit card division that offers and services credit cards across all states.

Position Purpose

The Loan Processing Associate V is responsible for providing quality customer service while processing loans through closing.  The Loan Processing Associate V will quarterback communication with clients, borrowers, government entities and other third parties (e.g., insurance agents, attorneys, CPA’s etc.), exercising discretion and judgment. This position includes required participation in and contribution to weekly departmental and pipeline meetings.

Position Responsibilities

• Exhibit a detailed understanding, application and adherence to Loan Processing policies and procedures. Oversee and ensure policies and procedures are being followed in compliance with regulatory and company guidelines.
• Distribute, collect, and review loan application processing checklist to obtain SBA Authorization and loan closing.
• Exhibit in-depth understanding of SBA rules/regulations and develop an ability to utilize this knowledge to independently create unique solutions and thoughtful structures.
• Manage critical relationships with borrowers, financial intermediaries, lenders, Windsor management and the SBA throughout the loan lifecycle using effective communication with a high attention to detail.
• Ability to operate with a high degree of autonomy, exercising seasoned judgment to proactively identify issues, recommend solutions, and resolve escalated processing and closing challenges without routine oversight or direction from management.
• Serve as a senior individual contributor and functional leader within the processing team, independently managing the most complex and high‑risk SBA loan structures.
• Consistently carry a materially higher loan volume and complexity mix than junior processing roles, while maintaining accuracy, regulatory compliance, service quality, and on‑time delivery expectations.
• Independently interpret and apply SBA SOP guidance to structure compliant, borrower‑specific solutions, including resolving screen‑outs, exceptions, and SBA inquiries with minimal escalation.
• Represent Windsor with a high level of professionalism and credibility in direct communications with the SBA, external banks, attorneys, and third‑party vendors, serving as a point of escalation when senior‑level engagement is required.
• Distribute Loan Application Processing Checklists.
• Collect all Loan Application Processing Checklist documentation.
• Prepare accurate and comprehensive application packages.
• Submit signed packages to SBA via upload portal online.
• Submit 4506-C to the IRS and complete tax verifications upon return.
• Order and review any necessary third-party reports as needed.
• Effectively manage and interface with third party vendors.
• Work with lender and borrower on SBA screen outs. Interface directly with SBA loan specialist staff.
• Prepare and/or review SBA authorization once received, depending on processing method, and interface with lender’s closing counsel.
• Special Projects assigned as necessary.
• Actively contribute to weekly department meetings to identify, discuss, solve, and implement department process improvements.
• Adhere specifically to all company policies and procedures, Federal and State regulations, and laws.
• Responsible for following regulatory requirements including those pertaining to the Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Customer Identification Program (CIP), and OFAC to assist in the identification, detection and determent of money laundering or other unlawful activities.

Minimum Education & Experience

• Bachelor’s degree in finance, accounting, or a related field preferred; or equivalent related work experience required.
• Minimum 12 years related experience in administration, finance or similar industry.
• Minimum of 10 years of experience with SBA loan processing and loan closings.

Technical Knowledge and Skills

• Knowledge of commercial loan products and basic accounting.
• A working knowledge of commercial credit principles and pertinent laws is preferred.
• Knowledge of computer systems as they relate to lending activities, including Microsoft Office Suite to include Word, Excel and Outlook is a must.
• Experience with SBA rules/regulations preferred.
• Advanced or expert level Excel skills required.
• Strong math and analytical skills.
• Excellent written and verbal communication skills.

Compensation

• Base Salary Range: Final determination of where you are at in the salary range is based on numerous factors such as geographical location, relevant experience, skill set, education, and ability to meet qualifications within the job description. 
• Additional Compensation: This role will include a yearly annual target bonus based on individual performance.
  
  

Working Arrangements

• This is a remote role. 
  
  

Why Join Us?

• Join a growing company with a culture that fosters an entrepreneurial spirit
• Comprehensive benefits package including Medical, Dental, Vision, Company Paid Life Insurance, Disability Insurance, and more? 
• Company Contributions to your 401k - Regardless of your contribution
• Employee Perks: Paid Parental Leave, Employee Recognition Program, Leadership Program, Tuition Reimbursement Program, Employee Bank Checking Account, and much more!
• Generous Paid Time Off and Paid Holidays - Including Paid Charity Hours to support volunteer opportunities 

Supporting Businesses. Helping People. Strengthening Communities. 
Windsor Advantage LLC is an E-Verify, Affirmative Action and Equal Opportunity Employer.