Client Liaison, Personal Injury Pre-Litigation

Wettermark Keith Law Firm is seeking a Client Liaison for its personal injury pre-litigation department. The liaison will be a consistent point of contact for clients as their injury and vehicle claims move forward, gather timely updates, and help attorneys and case staff respond to client needs. This role calls for a patient communicator who can manage a busy caseload and make clients feel heard and informed.

Responsibilities

• Serve as a primary contact for assigned personal injury clients, return calls and messages promptly, and explain the next steps in the pre-litigation process in clear, courteous language.
• Check in with clients about symptoms, treatment, appointments, referrals, missed visits, and changes in their recovery; record accurate updates in the case management system and alert the case team to material developments.
• Discuss the status of vehicle damage and total loss claims with clients, identify transportation or repair concerns, and coordinate follow-up with the appropriate attorney or team member.
• Assist attorneys and case staff with routine client communications, status updates, appointment coordination, and requests for information or documents.
• Track open client questions and needed follow-up, keep organized notes and tasks, and ensure that important issues reach the attorney or appropriate staff member promptly.
• Handle frustrated or anxious clients with professionalism and empathy while maintaining confidentiality and setting realistic expectations.
• Escalate questions requiring legal advice, settlement authority, coverage analysis, or claim strategy to an attorney; communicate decisions to clients as directed.

Qualifications

• Strong verbal and written communication, active listening, and customer service skills.
• Ability to manage multiple client conversations and follow-up tasks accurately in a fast-paced setting.
• Comfort discussing sensitive medical and financial circumstances while protecting confidential information.
• Prior experience in a law office, personal injury practice, medical office, or insurance setting preferred.

Job Details

• Full-time
• On-site in Birmingham, AL 35243

Benefits

• 401(k) with matching
• Health insurance
• Dental insurance
• Paid time off