Senior Product Manager

Who we are: Founded in 2001, Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In's top places to work in 2025, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation.

We believe in harnessing emerging technology to power performance and unlock creativity. As part of our culture of innovation, we actively embrace the use of AI tools to enhance decision-making, improve workflows, and produce better outcomes for our customers.

The Opportunity:   

Vivid Seats is looking for a Senior Product Manager, Skybox to lead the strategy, roadmap, and execution for Skybox, our point-of-sale and inventory management platform for professional ticket sellers. This role will own key parts of the Skybox experience and will be responsible for delivering meaningful improvements across inventory management, pricing, multi-marketplace distribution, order fulfillment, payments, and reporting. 

You will sit at the intersection of product, engineering, design, analytics, seller support, marketplace and integration partners, and payments. You will help shape how professional sellers manage their inventory, price and distribute tickets across marketplaces, fulfill orders, and get paid — through a fast, reliable, and trustworthy platform that is one of Vivid Seats. 

The ideal candidate is a highly analytical, customer-obsessed product leader with experience in B2B SaaS, marketplaces, e-commerce operations, payments, or other workflow-driven platforms built for professional or power users. You are comfortable operating in a fast-paced and dynamic environment, balancing short-term business priorities with long-term product strategy. You are a strong communicator who can align stakeholders, make thoughtful tradeoffs, and drive execution across cross-functional teams. 

This is a great opportunity for a product manager who wants to own a highly visible, strategically important surface area of the business and drive measurable impact for the company.

How Your Role Contributes to the Success of Vivid Seats

As the Senior Product Manager, Skybox you will: 

• Own the product strategy, roadmap, and prioritization for Skybox, ensuring alignment with company goals and business priorities. 
• Partner closely with engineering, design, analytics, seller support, marketplace and integration partners, payments, compliance, and other stakeholders to identify opportunities, define requirements, and deliver high-impact product experiences. 
• Drive improvements across the seller workflow, including inventory management, pricing multi-marketplace broadcasting, order management, invoicing, fulfillment and shipping, and reporting and analytics. 
• Collaborate with marketplace and integration partners to expand and strengthen distribution channels, marketplace syncing, and broadcasting reliability. 
• Use data, experimentation, seller feedback, competitive research, and business context to identify opportunities and make prioritization decisions. 
• Define success metrics for Skybox initiatives. 
• Lead product discovery and delivery in partnership with UX and engineering, translating seller and business needs into clear product requirements, user stories, acceptance criteria, and launch plans. 
• Balance seller experience, business impact, technical complexity, speed to market, and stakeholder input to make clear and effective product tradeoffs. 
• Communicate product strategy, roadmap priorities, launch plans, risks, and results to stakeholders and leadership. 
• Help establish strong operating rhythms for the Skybox product area, including prioritization forums, roadmap reviews, experiment readouts, and post-launch performance analysis. 

How Your Role Expectations Will Progress in the First 30, 90, and 180 Days:

30 Days In

• Complete new hire orientation and build a strong understanding of Vivid Seats’ business, sellers, products, and organizational goals. 
• Learn how Skybox supports professional ticket sellers across inventory management, pricing, multi-marketplace distribution, fulfillment, payments, and reporting, and how it functions as a strategic advantage for Vivid Seats. 
• Build relationships with key partners across engineering, design, analytics, seller support, marketplace and integration teams, payments, compliance, and business leadership. 
• Review the current Skybox roadmap, product backlog, performance dashboards, experimentation history, seller feedback, marketplace integration priorities, and known seller pain points. 
• Begin developing a strong understanding of the Skybox product architecture, seller vetting and access process, delivery process, analytics tools, and key business metrics. 
• Partner with UX and engineering to support active initiatives, write or refine product requirements, and assist with feature validation and post-launch measurement. 

90 Days In

• Own and communicate a prioritized roadmap for the Skybox product area, informed by seller needs, business goals, stakeholder input, data, and technical considerations. 
• Identify near-term opportunities to improve inventory management, pricing accuracy, marketplace distribution, fulfillment efficiency, seller experience, or operational efficiency. 
• Establish clear KPIs and success measures for major Skybox initiatives and ensure teams are aligned on how impact will be measured. 
• Lead discovery for high-priority Skybox opportunities, partnering with design, engineering, analytics, marketplace partners, payments, and other stakeholders to define solutions. 
• Deliver or materially advance initial product improvements that create measurable value for sellers and the business. 
• Build strong stakeholder management routines, ensuring partners have visibility into priorities, tradeoffs, dependencies, and expected outcomes. 
• Use experimentation, seller behavior data, support trends, and qualitative insights to recommend product enhancements. 

180 Days In

• Deliver meaningful improvements to the Skybox platform, with measurable impact on seller experience, inventory management, pricing performance, distribution reliability, fulfillment speed, revenue, or other key business metrics. 
• Establish a durable Skybox product strategy that balances short-term opportunities with longer-term platform and seller experience investments. 
• Drive roadmap planning exercises that align product, engineering, design, marketplace partners, analytics, and business stakeholders around shared goals and priorities. 
• Improve team processes for discovery, prioritization, experimentation, launch planning, stakeholder communication, and post-launch measurement. 
• Proactively identify and size new opportunities across the seller journey, including onboarding and vetting, inventory management, pricing, marketplace distribution, fulfillment, payments, and reporting. 
• Partner with engineering to evaluate technical investments that improve platform performance, scalability, experimentation velocity, integration health, and seller experience. 
• Serve as a trusted product leader for Skybox, helping the organization make clear, data-informed decisions in a fast-moving environment. 
• Mentor and support peers and cross-functional partners by raising the bar for product thinking, communication, execution, and seller focus. 

What You’ll Bring:

• Proven experience in product management, ideally with ownership of B2B SaaS, marketplace, e-commerce operations, fintech/payments, or other workflow-driven products built for professional or power users. 
• Experience with inventory management, pricing/dynamic pricing tools, multi-marketplace or multi-channel distribution, order management, or fulfillment systems. 
• Strong understanding of professional/power-user workflows, customer behavior, platform reliability, experimentation, and B2B product performance. 
• Ability to develop and communicate product strategy while also rolling up your sleeves to define requirements, write user stories, analyze data, and drive execution. 
• Strong stakeholder management skills, with the ability to align cross-functional partners, manage competing priorities, and make thoughtful tradeoffs. 
• Highly analytical mindset with experience using data to identify opportunities, evaluate product performance, and guide decision-making. 
• Comfort working with analytics, experimentation, and product measurement tools such as dashboards, A/B testing tools, or data visualization tools. 
• Ability to partner effectively with engineering and design to deliver high-quality platform experiences in an Agile product development environment. 
• Strong communication skills, with the ability to clearly articulate seller problems, business opportunities, product decisions, roadmap priorities, and performance results. 
• Comfort operating in ambiguity and moving quickly in a fast-paced, dynamic environment. 
• Sufficient technical fluency to collaborate with engineering on platform architecture, integrations, marketplace syncing, payments, and implementation tradeoffs. 
• A customer-first mindset and interest in improving the tools that power professional ticket sellers’ businesses. 

Preferred Qualifications:

• Experience working on B2B SaaS or platform products used by professional, SMB, or enterprise customers. 
• Experience in online marketplaces, ticketing, travel, fintech/payments, retail operations, or other multi-sided platform businesses. 
• Familiarity with inventory or listing management systems, multi-channel/marketplace syncing and broadcasting, or POS/back-office software. 
• Experience partnering with payments, compliance, or fraud/vetting teams on gated or verified customer access. 
• Experience with experimentation programs, including test design, hypothesis development, success metrics, readouts, and iteration planning. 
• Familiarity with pricing or auto-pricing tools, reporting and analytics products, or fulfillment and shipping workflows. 
• Experience supporting or partnering with third-party integration partners and enterprise or high-volume customers. 
• Interest in live events, sports, concerts, theater, and helping professional sellers run and grow their ticketing businesses. 

Vivid Seats Pay Transparency Disclaimer: Full time offers from Vivid Seats include annual bonus incentives; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; and a variety of additional workplace perks. The typical starting salary within the full salary range for this position can range. Factors which may affect starting salary include geographic market, relevant skills/experience, education, and other qualifications.

 Salary: $125,000-$170,000

Location: Chicago, IL  

We believe in a hybrid 3 days/week in-office working model, which provides employees the flexibility to take advantage of in-person and remote collaboration. Check out our HQ office, bursting with the energy of live events fandom and the vibrancy of Chicago’s rising tech scene.

A note about AI & our interview process
We use AI-enabled tools throughout our work, including those that may help record, transcribe, and summarize interviews for evaluation purposes in accordance with applicable privacy laws. Candidates are welcome to use AI to prepare and research, but interviews and assessments should reflect your own experiences, skills, and thinking. If AI use is encouraged or permitted during an assessment, we’ll make that clear.

Our Commitment: 
We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification.