Head of Managed Services

At Ripple, we’re building a world where value moves like information does today. It’s big, it’s bold, and we’re already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs. 

If you’re ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value.

THE WORK:

As Head of Managed Services, you own the delivery, performance, and growth of our Hedge Accounting managed services practice, spanning FX and Interest Rate Risk management. You lead a team of Derivative Accountants and Managers, and you’re accountable for the practice end to end: client satisfaction, delivery quality, staffing, and the workflows that let the team execute with consistent quality and client satisfaction. 

Beyond running today’s practice, you’ll shape where it goes next: bringing AI and automation into how the team delivers, partnering with Product Management on what clients need now and next, and expanding the value clients realize across Ripple’s broader platform.

WHAT YOU’LL DO:

Practice Management & Operations

• Own the day-to-day operating model, from trade capture through close, disclosure, and audit response, across FX and Interest Rate programs.
• Lead Hedge Accounting Managers and Derivative Accountants; own hiring, org design, and workforce planning.
• Drive resource planning and capacity forecasting; set and hold the team accountable to delivery KPIs.
• Identify and introduce AI and automation that make the team faster and more scalable; own the practice’s AI roadmap.
• Set the practice’s technical standards and methodology for FX and Interest Rate hedge programs; serve as final escalation for issues the SME can’t resolve.

Team Leadership & Development

• Set performance expectations, coach, and give feedback that builds both technical depth and delivery discipline.
• Develop each Manager’s technical and people leadership so routine decisions get made without you.
• Build the team’s fluency with AI-enabled tools and new ways of working.

Technical Expertise & Escalation

• Serve as a practice technical expert on ASC 815 and IFRS 9 hedge accounting across FX and Interest Rate risk.
• Act as escalation point for novel, contested, or high-risk questions and step into audit conversations personally, when required.
• Track FASB/IASB developments and keep the practice ahead of upcoming changes.

Product Collaboration & Portfolio Expansion

• Partner with Product Management, translating what you see across the practice into clear guidance on current and future client needs.
• Represent the client’s evolving needs in product planning.
• Identify and lead expansion opportunities that help clients realize value across Ripple’s broader portfolio, beyond hedge accounting managed services.

Client & Cross-Functional

• Serve as senior escalation point for the most complex client, audit, and accounting matters.
• Build strategic relationships with client treasury, accounting, and finance leadership.
• Partner with Product, Implementation, and Customer Success on platform capabilities and service design; with Sales and Renewals on growth and retention.
• Represent Managed Services in internal reporting on portfolio health and performance.

WHAT YOU’LL BRING:

• CPA and/or advanced degree in Accounting or Finance.
• 15+ years progressive accounting experience, 10-12+ years in derivative instruments and hedge accounting under ASC 815/IFRS 9, spanning FX and Interest Rate risk.
• 7+ years managing accounting/finance teams, including managing managers.
• Proven operational leadership of a service practice: staffing, capacity planning, KPIs, workflow design.
• Deep, current fluency in ASC 815/IFRS 9 — able to independently defend complex, contested positions.
• Strong grasp of FX instruments (forwards, options, cross-currency swaps) and interest rate instruments (swaps, caps, floors, collars).
• A point of view on where AI genuinely changes service delivery, and experience evaluating and/or deploying it in an operations/accounting context.
• Experience shaping a product roadmap in partnership with Product or Engineering, ideally in a software/platform business.
• Track record of driving account expansion, not just protecting what’s already sold.
• Hedge accounting platform experience (Ripple Treasury, Chatham, Reval, FIS Quantum, or comparable TMS) strongly preferred.
• A strong communicator, able to make complex conclusions accessible, holds ground with auditors and skeptical clients.

WHO WE ARE:

Do Your Best Work

• The opportunity to build in a fast-paced start-up environment with experienced industry leaders
• A learning environment where you can dive deep into the latest technologies and make an impact.  A professional development budget to support other modes of learning.
• Thrive in an environment where no matter what race, ethnicity, gender, origin, or culture they identify with, every employee is a respected, valued, and empowered part of the team.
• In-office collaboration for moments that matter is important to our culture, and we give managers and teams the flexibility to decide which 10+ days a month they come in. 
• Bi-weekly all-company meeting - business updates and ask me anything style discussion with our Leadership Team
• We come together for moments that matter which include team offsites, team bonding activities, happy hours and more!

Take Control of Your Finances

• Competitive salary, bonuses, and equity
• Competitive benefits that cover physical and mental healthcare, retirement, family forming, and family support
• Employee giving match
• Mobile phone stipend

Take Care of Yourself

• R&R days so you can rest and recharge
• Generous wellness reimbursement and weekly onsite & virtual programming
• Generous vacation policy - work with your manager to take time off when you need it
• Industry-leading parental leave policies. Family planning benefits.
• Catered lunches, fully-stocked kitchens with premium snacks/beverages, and plenty of fun events

Benefits listed above are for full-time employees.