APPAREL/CASHIER

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

• Promote trust and respect among associates. 
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the the store. 
• Gain and maintain knowledge of products sold within the store and be able to respond to questions and make suggestions about products. 
• Responsible for being visible, friendly, and actively greeting, engaging and assisting customers. 
• Process customer transactions through the check lane quickly, accurately, and efficiently. 
• Observe scheduled shift operating hours. 
• Receive accurate payment for merchandise; makes change; processes checks, credit and debit charges according to proper departmental procedures for paperwork and the performance of duties. 
• Understand the Point of Sale system, and handle various tenders, rain checks, complex loyalty offers, coupons and checkout procedures according to company policy. 
• Record the sale of items to the register by moving merchandise across the scan window, using a hand-held scanning gun or, if necessary, the 10-key pad. 
• Understand and adhere to the company's cash handling procedures and work honestly and effectively to control loss. 
• Understand and adhere to guidelines on restricted sale items, such as Alcohol, Tobacco, Fireworks, and Videos. 
• Follow procedures to limit shrink such as, but not limited to: checking for bottom of basket, scanning all items to ensure proper balance on hand, avoid manual hand rings, and close the loop procedures. 
• Able to complete transactions in the time allotted to ensure productivity beach marks are met. 
• Report pricing discrepancies as directed by company policy. 
• Stay current with present, future, seasonal and special ads. 

• Offer and/or mention to customers all company directives such as Kroger Personal Finance, fundraising requests, customer service surveys, fuel points. 
• Keep checkout area clean by wiping down all surfaces. 
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management. 
• Notify management of customer or employee accidents. 
• Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud. 
• Adhere to all local, state and federal laws, and company guidelines. 
• Ensure that all current merchandising, customer service, cash control, labor control, expense and supply controls, loss prevention, maintenance, safety, food safety, associate and customer engagement rules are being followed. 
• Must be able to perform the essential functions of this position with or without reasonable accommodation. 

Minimum

• Successfully completed checker training 
• Ability to handle stressful situations 
• Effective communication skills 
• Knowledge of basic math: counting, addition, and subtraction 
• Must be able to meet the minimum physical demands of the position 
• Must be 18 or older 

Desired

• High school diploma or equivalent 
• Customer service experience 
• Courtesy Clerk 
• Second language: speaking, reading and/or writing