Director of Operations

City/State

Work Shift

Overview:

Overview

Sentara Williamsburg Regional Medical Center is now hiring a Director of Patient Care Services - Operations. We are seeking a leader who will build ownership and lead process improvement for sustainable value-added services.

Responsibilities

• Daily Administrative Oversight: Manage non-clinical and support departments—such as environmental services (EVS), patient transport, supply chain, and facilities maintenance. [
• Budget and Finance: Develop and monitor operational budgets, track revenue margins, manage capital expenditures, and look for cost-saving efficiencies.
• Regulatory Compliance: Ensure the facility meets state, federal, and healthcare accreditation standards, including safety and privacy rules like HIPAA and OSHA.
• Process and Quality Improvement: Analyze performance data to streamline workflows, reduce patient wait times, and improve overall patient satisfaction.
• Cross-Departmental Leadership: Collaborate with the hospital leaders, nursing directors, and medical staff to align daily activities with hospital-wide strategic goals.
• Workforce Management: Oversee department managers, support recruitment and training, monitor staffing plans, and evaluate team productivity.

Education

• Masters Level Degree - (Required)

Certifications

• Certified Healthcare Operations Professional (CHOP) - Basic or Advanced - (Preferred)

Experience

• 5 years leadership experience in Acute Care setting - (Required)
• Facilities and Plant Operations experience - (Preferred)
• Experience with hospital space planning and large capital projects - (Preferred)

Benefits: Caring For Your Family and Your Career

• Medical, Dental, Vision plans

• Adoption, Fertility and Surrogacy Reimbursement up to $10,000

• Paid Time Off and Sick Leave

• Paid Parental & Family Caregiver Leave

• Emergency Backup Care

• Long-Term, Short-Term Disability, and Critical Illness plans

• Life Insurance

• 401k/403B with Employer Match

• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education

• Student Debt Pay Down – $10,000

• Pet Insurance

• Legal Resources Plan

• Colleagues may have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met

Sentara Williamsburg Regional Medical Center, a Certified Primary Stroke Center, has 145 licensed beds and features the latest healthcare technologies, serving the region with the life-saving capabilities of an ultra-modern medical center.

The hospital offers a full range of medical care from emergency heart catheterization to all-inclusive obstetrics care where patients can stay in one room. The hospital also provides advanced imaging and “smart” operating rooms. Sentara Williamsburg Regional Medical Center has also achieved Magnet® recognition, the nation's highest honor for excellence in nursing. We improve health every day, come be a part of the community.

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission “to improve health every day,” this is a tobacco-free environment.

For positions that are available as remote work, Sentara Health employs associates in the following states:

Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.