OR Support Coordinator III

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

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The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

Responsibilities:

ESSENTIAL FUNCTIONS

• Functions as the primary liaison between all levels of staff and faculty in and out of the Operating Room while demonstrating an elevated level of timely, efficient and diverse communication in a control desk of Operating Room and ectopic surgical locations.
• Maintains the White Board in collaboration with the Anesthesia Clinical Coordinator and Charge Nurse, with appropriate follow-through as necessary.
• Triages patient calls, assess the clinical urgency of every patient, and determines the appropriate action, while communicating all changes to necessary clinical staff and faculty.
• Maintains the manual Operating Room schedule to ensure an ever-present back up in the event of electrical or computer failure.
• Assesses and triages all Operating Room calls, pages, and STAT calls, books emergent cases and communicates and coordinates appropriate faculty and staff, including off-shifts and next-day cases.
• Initiates the printing and organizing of the next day’s patient call slips and wristbands.
• Serves as point person for handling complaints from patients, faculty, nursing, and anesthesiology.
• Answers incoming phone calls in the communications center, routing calls as appropriate.
• Provides support for departmental activities, including monitoring inventory of supplies and supply ordering, managing, stock forms and supplies, and requests from clinical staff.
• Coordinates daily efforts to edit and correct registration and billing errors during the full registration process.
• Identifies ways to reduce follow-up, repetitive, or corrective work.
• Utilizes EMR and scheduling software programs to facilitate workflow.
• Manages patient tracking system ensuring correct location of patients.
• Provides training to other staff on all aspects of department-specific work as a designated preceptor, including orientation to the department and hospital, registration process, and customer service.
• Acts as information resource for all departmental staff in regard to registration and workflow activities.
• Attends education programs for the department at the direction of supervisor and educates other staff.
• Performs other patient focused tasks.
• Assigns patient transports, disseminates tasks to PSAs, monitor is pneumatic tube station and distributing contents, distributes scrubs, witnesses consent signatures, faxes charts, and pulls charts for QA audits or patient care follow up.
• Coordinates transportation for discharged or transferred patients as needed.

- Other duties as assigned.

MINIMUM EDUCATION & EXPERIENCE

• Associate's degree and 3 years of related work experience required
• Or equivalent combination of education and experience
• Experience in an Emergency Department setting preferred and
• 1 year in a position demonstrating the ability to work with minimum supervision and direct an office operation preferred and

KNOWLEDGE, SKILLS AND ABILITIES

• Medical terminology experience preferred
• Experience with PICIS and Flowcast preferred
• Ability to type accurately preferred
• Skills related to achievement of customer satisfaction preferred
• Ability to deal calmly but efficiently with medical professionals during life threatening situations preferred
• Maintain a strong customer service approach at all times, with the ability to handle diverse personalities preferred

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.