Mgr. Clinical Administration

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

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The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

Responsibilities:

ESSENTIAL FUNCTIONS

Clinical & Operational Leadership:

• Provide strategic oversight of administrative operations in support of clinical program, including scheduling, patient access, billing coordination, and workflow design to support efficient, high-quality care delivery across the AHF & Transplant program.
• Maintain program-level accountability for the AHF Patient Services Representative (PSR) team through direct leadership of the PSR Supervisor; establish staffing strategy, performance expectations, and service standards while guiding complex employee relations and performance management matters.
• Serve as a senior escalation point for complex patient relations, service recovery, and operational challenges requiring judgment beyond standard procedures.
• Develop and implement program-wide administrative, operational, and compliance strategies that support evolving regulatory requirements and organizational priorities.
• Partner with clinical leadership to advance quality improvement initiatives and operational redesign (including plan for Phoenix utilization); represent administrative leadership in QA/QI and interdisciplinary planning forums.
• Evaluate program performance using advanced analytics, clinical quality indicators, and operational metrics; identify trends, develop recommendations, and lead implementation of improvement initiatives.
• Oversee resource planning and budget execution for equipment, services, space, and materials, ensuring alignment with strategic program objectives.
• Evaluate operational performance using key performance indicators, quality measures, and operational metrics; recommend and support implementation of improvement initiatives.
• Within an assigned budget, oversee purchasing and approvals for equipment, services, space, and materials required to support clinical operations.

Policy, Systems & Strategic Scheduling Oversight:

• Direct departmental policy governance strategy, ensuring alignment with regulatory standards, institutional priorities, and evolving clinical operations; lead development of new policies and complex revisions requiring cross-departmental collaboration.
• Provide strategic oversight of provider scheduling structures, clinic templates, and coverage models to optimize access, support on-service responsibilities, and improve operational efficiency.
• Lead enterprise-level implementation and optimization of QGenda as the standardized scheduling platform; influence adoption across stakeholders and resolve complex workflow integration challenges.

Program Strategy & Transplant Operations:

• Serve as an administrative leader for transplant program operations, ensuring compliance with CMS, UNOS, and institutional regulatory requirements while supporting program growth and sustainability.
• Lead the strategic optimization of the Phoenix platform by evaluating system capabilities, designing a business plan to operationalize automation and workflow enhancements, and driving implementation across the AHF and Heart Transplant program through stakeholder alignment, change management, and training initiatives.
• Collaborate with the Executive Director of Solid Organ Transplant, Cardiac Surgery leadership, and other institutional partners on program strategy, contract development, and vendor negotiations related to donor organ management and transplant services.
• Facilitate and influence multidisciplinary leadership forums, including transplant leadership meetings, Cath Lab–AHF coordination meetings, and senior leadership planning sessions.
• Partner with Medical Directors and senior clinicians to develop agendas, define program goals, and drive execution of strategic initiatives across the AHF & Heart Transplant program.

Financial & Program Development:

• Partner with Cardiology Finance leadership to oversee complex billing coordination initiatives (e.g., CardioMEMS), ensuring regulatory compliance, revenue integrity, and operational alignment.
• Support development and operationalization of new clinical protocols and program initiatives by coordinating administrative strategy, workflow integration, and stakeholder alignment.

Communications, Systems & Organizational Influence:

• Lead development of program communications and content strategies that support institutional priorities and patient engagement.
• Maintain advanced program reporting, documentation systems, and communication workflows that support transparency, accountability, and leadership decision-making.
• Serve as a liaison across departments, influencing collaboration and securing cooperation to advance shared program goals.

Other duties as assigned

MINIMUM EDUCATION & EXPERIENCE

• Bachelor’s degree required
• At least 3 years of relevant experience required
• Experience in a transplant program within a large academic medical center preferred
• Or an equivalent combination of education and experience required

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.