Service Supervisor

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Xylem is seeking a Service Supervisor to lead the daily operations of our Bozrah, CT dewatering service center. This role is responsible for driving safe, efficient, and customer-focused branch operations while providing direct leadership to employees across service, delivery, and field activity.

The Service Supervisor will oversee shop and field service work, coordinate schedules and resources, support customer needs, and reinforce a strong safety-first culture. This is a hands-on leadership role for someone who can bring structure, accountability, and engagement to an experienced team while helping the branch operate efficiently and grow the business.

Location: Bozrah, CT (Address: 99 Stockhouse Road, 06334)

Schedule: On-Site

Service Supervisor Responsibilities:

• Lead day-to-day branch operations across shop, yard, and field service activities, including pump repair, customer equipment service, deliveries, pickups, and equipment setup.

• Supervise and schedule branch personnel based on business demand, employee skill sets, and certifications to ensure work is completed safely, on time, and to quality standards.

• Serve as the on-site safety leader by driving compliance with company policies, OSHA requirements, customer site expectations, and safe work practices. Lead safety meetings, support inspections, document hazards and near misses, and participate in incident investigations and corrective actions.

• Oversee work orders from scheduling through completion and maintain accurate operational documentation related to transfers, purchase orders, receiving, installations, exchanges, returns, damages, and discrepancies.

• Partner with sales and other internal teams to support forecasting, customer needs, branch planning, and service execution.

• Participate in customer-facing activities such as job walks, scope reviews, and issue resolution.

  Monitor equipment staging, deployment, tracking, return, and readiness to maximize utilization and support operational efficiency.

• Provide leadership, coaching, training, and accountability for branch employees. Support hiring, onboarding, development, and performance management activities.

  Review daily and weekly reports, monitor KPIs, track labor and material usage, approve timecards, and support payroll and prevailing wage compliance where applicable.

Service Supervisor Qualifications:

• High school diploma or equivalent required.

• 3+ years of experience in field service, rental operations, industrial service, construction support, or a related operational environment required.

• Previous leadership or supervisory experience required.

• Strong knowledge of safety compliance, including OSHA standards, incident investigations, and field-based safety practices required.

• Financial acumen with experience tracking labor, materials, equipment usage, and job-related costs preferred.

• Proficiency in Microsoft Office required; ERP or service management system experience preferred.

XYLEM DOES NOT OFFER SPONOSRSHIP FOR THIS ROLE.

The estimated salary range for this position is $90,000 to $110,000.   Starting pay is dependent on multiple factors, such as skills, experience and work location, and is not typically at the top of the range.  At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement.

Why Xylem?

We believe in supporting our employees both professionally and personally. Our benefits include:

· Paid parental leave, maternity support, and fertility benefits

· Flexibility and hybrid work options where applicable

· Health, dental, and vision insurance from day one

· Emotional health and wellness programs and Volunteer program (Watermark)

· Paid time off (PTO)/Flexible time off (FTO) and paid holidays

· Career development, advancement, tuition reimbursement, and student loan forgiveness

· Generous retirement savings plan with company contribution

· Employee recognition and discount programs

Ready to grow your career while making a difference? Join a team that values your skills, supports your development, and empowers you to help solve global water challenges.

#LI-RR1

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment. 

Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation