Senior Service Center Technician

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Senior Service Center Technician

📍 Carterville, Illinois 💲 $30.00 - $36.00 per hour 🛠️ Full-Time |Benefits and 20 PTO days from DAY 1 Onsite

Join the Global Leader in Water Technology

At Xylem, we're united by a common purpose: solving water. As a leading global water technology company, we create innovative solutions to the world's most critical water challenges and help communities, industries, and utilities build a more sustainable future.

We're looking for a Senior Service Center Technician to join our team in Carterville, IL. This is a hands-on, in-shop service center role for an experienced technician who enjoys troubleshooting, diagnosing, repairing, and rebuilding industrial equipment in a collaborative environment.

If you're a strong electrical technician and have experience working with motors, controls, industrial equipment, or rotating machinery, we'd love to hear from you. Candidates with diesel experience are highly encouraged to apply.

Why Join Xylem?

✅ Competitive Pay: $30.00 - $36.00 per hour

✅ Stable, Full-Time Position

✅ Work Primarily in a Service Center Environment

✅ Career Growth and Development Opportunities

✅ Comprehensive Benefits Package

✅ Industry Leader in Water Technology

✅ Safety-First Culture

What You'll Do

Troubleshoot & Repair Equipment

• Diagnose, repair, rebuild, and maintain industrial pumps, motors, controls, mixers, and related equipment.
• Perform electrical testing, diagnostics, and troubleshooting.
• Identify root causes of equipment failures and recommend corrective actions.

Conduct Testing & Quality Checks

• Perform operational testing after repairs to ensure equipment meets performance standards.
• Verify quality and reliability before equipment is returned to customers.

Support Service Operations

• Review repair orders and document findings.
• Assist with parts identification and inventory activities.
• Maintain accurate service records and repair documentation.

Promote Safety & Continuous Improvement

• Follow all company safety procedures and quality requirements.
• Keep work areas organized and maintain shop equipment.
• Collaborate with team members to improve efficiency and customer satisfaction.

What We're Looking For

Required Qualifications

✔ Strong electrical troubleshooting experience

✔ Ability to read and interpret electrical schematics and wiring diagrams

✔ Mechanical aptitude and hands-on repair experience

✔ Experience using electrical testing equipment and shop tools

✔ High School Diploma or GED

✔ Valid driver's license

Preferred Qualifications

⭐ Diesel engine experience

⭐ Experience with pumps, motors, controls, or rotating equipment

⭐ Industrial maintenance or service center background

⭐ Technical school education or equivalent experience

⭐ Water or wastewater industry experience

The Ideal Candidate

You're someone who enjoys solving technical challenges and takes pride in delivering quality workmanship. You have a strong electrical background and are comfortable diagnosing complex equipment issues in a fast-paced shop environment.

This position is ideal for technicians coming from backgrounds such as:

• Industrial Maintenance Technician
• Electrical Technician
• Diesel Technician
• Motor Repair Technician
• Pump Mechanic
• Service Center Technician
• Maintenance Electrician

Work Environment

🔧 Primarily an in-shop/service center role

🏭 repair and testing environment

👷 Safety-focused culture

🤝 Collaborative team atmosphere

Unlike traditional field service positions, this role is centered in our Carterville service facility, allowing technicians to focus on troubleshooting, repair, rebuilding, and testing equipment with limited travel requirements.

Benefits

Xylem offers a comprehensive benefits package, including:

• Medical, Dental & Vision Coverage
• 401(k) with Company Match
• Paid Time Off
• Paid Holidays
• Life and Disability Insurance
• Employee Assistance Program
• Tuition Assistance and Professional Development Opportunities

Build a career where your skills make an impact.

Join Xylem and help solve the world's toughest water challenges while growing your career with an industry leader.

Apply today to become our next Senior Service Center Technician in Carterville, Illinois.

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment. 

Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation