Student Disability Resources Exam Coordinator Assistant

APPLICATION INSTRUCTIONS:

• CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally through Workday.

• CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday.

• If you are NOT a current employee or student, please click “Apply” and complete the application process for external applicants.

Approval of remote and hybrid work is not guaranteed regardless of work location. For additional information on remote work at Penn State, see Notice to Out of State Applicants.

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POSITION SPECIFICS​

Student Disability Resources (SDR) is seeking an Exam Coordinator Assistant to support the daily operations of the SDR Exam Center. This position works closely with the Exam Coordinator to ensure exams for students approved for testing accommodations are scheduled, prepared, administered, and processed accurately, efficiently, and professionally.

The Exam Coordinator Assistant plays a key role in maintaining a distraction-reduced, academically secure testing environment while providing organized, detail-oriented support to students, faculty, and staff. This fast-paced, student-facing role requires sound judgment, strong customer service, and consistent follow-through.

Key Responsibilities:

Exam Center Operations

• Support the day-to-day operations of the SDR Exam Center, including scheduling logistics, exam preparation, exam distribution, and facilities readiness

• Follow established exam center workflows and procedures consistently to support accurate and efficient exam administration

• Verify exam information and materials before distribution, upload, printing, or return to help ensure accuracy and completeness

• Help maintain exam records, materials, and documentation in accordance with established practices

• Monitor exam center supplies, technology, and equipment and communicate operational needs appropriately

• Help maintain a calm, professional, and distraction-reduced testing environment that supports student access and academic integrity

Scheduling, Systems, and Technical Support

• Support exam scheduling processes and related administrative tasks for students approved for testing accommodations

• Provide clear and accurate guidance to faculty, students, and staff regarding exam scheduling processes, timelines, and general system use

• Troubleshoot routine scheduling and testing issues and escalate more complex concerns as needed

• Support exam session monitoring and documentation processes in accordance with exam center procedures

• Use exam center systems and technologies to support scheduling, recordkeeping, communication, and related operational functions

• Maintain required records and related documentation accurately and promptly

Student and Faculty Support

• Provide front-line customer service to students and faculty regarding exam scheduling, accommodations, procedures, and exam center expectations

• Communicate respectfully, constructively, and professionally with students, faculty, coworkers, and campus partners

• Facilitate accurate and timely communication between students, faculty, and SDR staff to support successful exam administration

• Respond to phone, email, and in-person inquiries with professionalism, discretion, and strong service orientation

• Maintain confidentiality and handle sensitive student and exam information appropriately

Staff Coordination and Operational Support

• Assist with coordinating student staff and proctors and provide day-to-day guidance during exam administration

• Support onboarding and training of exam assistants and proctors on exam center procedures, customer service expectations, and appropriate use of SDR systems

• Communicate updates clearly and help reinforce consistent use of policies, procedures, and operational standards

• Complete reports, data tracking, and other administrative tasks that support exam center planning and service delivery

• Provide backup support for SDR front office operations and complete additional duties or special projects as assigned

Work Arrangement

Given the operational nature of this position, the successful candidate will be expected to work Penn State’s standard 40-hour schedule on-site.

Work Environment

This role is based in a fast-paced exam center with peak activity during midterms and finals. The position requires ongoing interaction with students, faculty, student employees, and campus partners and contributes to a welcoming, accessible, and professionally managed testing environment.

Primary Position Hours are 1:00 PM to 10:00 PM Monday through Thursday, and 8:00 AM – 5:00 PM on Fridays. Scheduled hours will vary within the center’s hours of operation according to student need/demand.

The successful candidate will:

• Maintain a calm, professional, and measured presence in a high-volume testing environment

• Communicate with tact and respect in interactions with students, faculty, and SDR staff

• Demonstrate strong attention to detail and balance efficiency with accuracy in exam preparation and administrative tasks

• Exercise sound judgment during high-demand periods by prioritizing tasks appropriately and following established procedures consistently

• Build confidence and independence in the use of exam center systems, processes, and technologies

Required Qualifications

• Minimum of two (2) years of relevant experience in student services, customer service, administrative support, testing operations, or a related field

• Strong organizational skills and the ability to manage multiple tasks in a fast-paced environment

• Demonstrated attention to detail and commitment to accuracy

• Excellent interpersonal, written, and verbal communication skills

• Ability to exercise professionalism, discretion, and confidentiality in all interactions

• Ability to learn and use multiple systems and technologies in support of exam administration

Preferred Qualifications

• Experience working in higher education

• Experience supporting testing operations, exam administration, accommodations, or student services

• Familiarity with disability-related accommodations and accessibility practices

• Knowledge of federal and state disability laws and guidance, including the ADAAA and Section 504

• Experience coordinating schedules, training student employees, or supporting front-line operations

• Knowledge of or proficiency with RegisterBlast, NetSupport Manager, Luxriot, or similar exam scheduling, monitoring, and documentation systems

Application Instructions

For full consideration, applicants must submit a cover letter addressing their interest and relevant experience, in addition to a resume/CV.

Why Join SDR

The SDR Exam Center plays an essential role in supporting student access and academic integrity at Penn State. This position offers the opportunity to contribute directly to an inclusive campus environment while helping deliver high-quality services to students and faculty across the University.

MINIMUM EDUCATION, WORK EXPERIENCE & REQUIRED CERTIFICATIONS

BACKGROUND CHECKS/CLEARANCES

SALARY & BENEFITS

Salary Structure - Information on Penn State's salary structure

Penn State provides a competitive benefits package for full-time employees designed to support both personal and professional well-being. In addition to comprehensive medical, dental, and vision coverage, employees enjoy robust retirement plans and substantial paid time off which includes holidays, vacation and sick time. One of the standout benefits is the generous 75% tuition discount, available to employees as well as eligible spouses and children. For more detailed information, please visit our Benefits Page.

CAMPUS SECURITY CRIME STATISTICS

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here.

EEO IS THE LAW

Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.

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