Security Manager, Southern Market

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Work Shift/Schedule:

Northeast Georgia Health System is rooted in a foundation of improving the health of our communities.

About the Role:

Job Summary

Responsible for the day-to-day operations of the Security Services programs at all Northeast Georgia Health System Southern Market facilities, including the selection and assignment of officers, training coordination, policy review, management of the security reporting systems and coordination of issues relative to security equipment and alarm monitoring.  The Security Manager will assist the Executive Director with internal investigations and with the administration of the approved departmental budget.  The Security Manager will report to the Executive Director of Security & Emergency Management.

Minimum Job Qualifications

• Licensure or other certifications: IAHSS Supervisor Certification required

• Educational Requirements:

• Minimum Experience: Minimum of 5 years as healthcare security officer and 3-5 years prior healthcare security leadership experience required.

• Other:

Preferred Job Qualifications

• Preferred Licensure or other certifications: GA POST, CHPA or CPP.

• Preferred Educational Requirements: Bachelor's Degree preferred

• Preferred Experience:

• Other:

Job Specific and Unique Knowledge, Skills and Abilities

• Ability to provide quality, courteous and professional customer service to staff, patients, and visitors with excellent verbal and written skills

• Ability to handle daily and crisis situations efficiently and effectively, to include crisis intervention and de-escalation techniques

• Ability to lead in a team-oriented environment with the ability to identify and solve problems and engage supervisors and staff in achieving goals of the NGHS Security Program

• Able to act responsibly, manage authority and maintain confidentiality of information

• Ability to establish and maintain effective working relationships with associates, supervisors, senior administrators, public officials, and the general public 

• Knowledge of various security systems including (CCTV, Access Control, Alarm Monitoring, and Report Systems).  Must be able to engage in Physical Defense Systems: i.e. weapons, defensive tactics, and use of patient restraints.

• Ability to work at Braselton campus as well as Barrow.  Ability to travel in the region and work a flexible schedule as needed.  This is an onsite role, not remote

Essential Tasks and Responsibilities

• Responsible for hiring, coaching, and developing the supervisors and staff per established budgets to provide all security related functions to Southern Market Hospitals.  Completes routine appraisals of supervisors per System protocol.

• Responsible for monitoring and evaluating performance of security programs, to include conducting site reviews, vulnerability assessments,  and code drills, writing audit/review reports, reviewing findings, and making recommendations to Executive Director. Develops and implements corrective action plans.

• Establishes/maintains customer relationship with variety of groups to include hospital leadership and staff, patients, and visitors to enable the performance of security department services.

• Responsible for planning, developing and implementing security plans and programs, including Emergency Response and Crisis Management, Physical Security, Information & Asset Protection, Incident Management and/or Investigations.

• Responsible to perform annual risk analysis for the Southern Market, particularly with respect to level of crime, reported security incidents, workplace violence, threats from natural and manmade disasters.

• Responsible for providing leadership, advice and counsel to supervisors and officers on security policy and practices. Identifies gaps in knowledge and implementation and recommends/develops corrective plans as appropriate.

• Prepare and manage annual operating and capital expense budgets for the Northern Market security departments.  Ensure department expenses are in line with established operating budgets.

• Develop and maintain accurate statistical data on security activities.  With collected data, provide statistical analysis in a monthly review and annual report with recommendations for improvement. 

• Conducts periodic reviews of all security and security related policies (minimum annually).  Recommend and implement changes where needed.

• Develops and implements security training programs for all security personnel in coordination with Department leadership.

• Assists the Security Executive Director in establishing and maintaining procedures along with fiscal planning for the activities of the department including but not limited to: operational budget items, including supplies/equipment, staffing levels, including planning for special events and details.

• Confers with representatives of local government to insure cooperation and coordination of security activities with law enforcement, fire and EMS agencies.

• Confers with representatives of management to formulate procedures for handling special situations.

• Informs the Executive Director regarding circumstances or situations which have or may have serious impact on the hospital.

• Collaborate with IT in the development and management of all Security Technology systems to include CCTV, Access Control, Radio Communications, and other technologies for new and existing facilities in the Northern Market.

• Guides the supervisor team in planning, assigning and directing the work of department staff, to include shift scheduling and staffing in line with budget.  Ensures overtime is used only when necessary and approved.

• Ensures supervisors and staff perform safety and security rounds of the hospitals, grounds, parking areas, and outlying buildings and maintain visibility by working at assigned posts throughout facilities.

• Prepare annual review of the Security Management Program for the Southern Market. Conducts safety and security surveys i.e. lighting, emergency phones, alarms and monitoring systems

• Ensure departmental training is conducted and documented as required by policy and as needed by department

• Correctly utilizes and ensures staff under supervision correctly wears appropriate personal protective equipment and carry all required gear per department policy.  Ensures staff maintain professional appearance.

• Writes detailed evaluations, assigns and oversees execution of staff assignments and schedules, and provides effective leadership and guidance of the Southern Market security team to ensure success.

• Provides oversight of required plans, including environmental safety, security, and emergency management, ensuring plans and implementation of plans meet or exceed all NGHS, Federal, State, DNV, and CMS requirements.  Tracks department performance across established benchmarks and ensures required reporting is completed.

Physical Demands

• Weight Lifted: Up to 20 lbs, Frequently 31-65% of time

• Weight Carried: Up to 20 lbs, Frequently 31-65% of time

• Vision: Moderate, Frequently 31-65% of time

• Kneeling/Stooping/Bending: Occasionally 0-30%

• Standing/Walking: Occasionally 0-30%

• Pushing/Pulling: Occasionally 0-30%

• Intensity of Work: Occasionally 0-30%

• Job Requires:

• Hazards normally found in Security Officer’s position.  Some exposure to elements when making rounds and minimum exposure to infections from making rounds in hospital environment.  Normally works established schedule, but hours may change to meet needs of department. Above average amount of mental stress from security interaction with hospital publics.

Anticipated PPE required for Job Performance

Handcuffs, MACE 10% Pepper Form, Body Armor, Smith & Wesson,.40 Caliber, Tactical elbow and knee pads and padded foam shields, safety glasses, face shields, Reflective vest and gloves, latex gloves, masks, protective clothing, N95 face mask, powered air purifying respirator (PAPR)

Working at NGHS means being part of something special: a team invested in you as a person, an employee, and in helping you reach your goals. 

NGHS: Opportunities start here.

Northeast Georgia Health System is an Equal Opportunity Employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.