Operations Coordinator- Residential Life

About the Opportunity

Job Summary

Reporting to one of the Senior Assistant Directors within Residential Life at Northeastern University, the Operations Coordinator oversees the facilities and operational functions of a complex of residential communities, including daily operation and maintenance updates. Encompassing a wide range of operational duties, including building preparedness, facilities management, emergency response, student support and enhancing community living. The Coordinator is a live-off position that provides point of contact student support.  

Key Responsibilities

Administrative Management

• Partnering with Housing Operations maintains accurate records of student housing assignments, move-ins, and move-outs. 
• Oversee the documentation of maintenance requests, incident reports, and other relevant records. 
• Ensure compliance with university policies and federal regulations related to student housing. 
• Prepare and submit regular reports on housing occupancy, maintenance issues, and other relevant metrics. 

Facilities Management

• Coordinate with Facilities Services to ensure timely resolution of facility-related issues. 
• Conduct regular inspections of residence halls to identify maintenance needs and safety concerns. 
• Oversee the implementation of preventative maintenance programs. 

Student Support and Community Building

• Serve as the point of contact for community complex, to provide a welcoming environment for students and visitors  
• Provide point of contact support for students regarding housing, living, or facilities concerns.  
• Oversee student worker coverage of area offices  
• Manage move-in and move-out process and building preparedness for a complex of communities.   
• Serve as a conduct officer for health and safety violations, and low-level student handbook violations  
• Collaborate with other university departments to enhance student support services. 

Emergency Management 

• Schedules can include evening operations management, including conducting rounds to ensure the safety and security of a group of residential complexes as needed. 
• Coordinate with campus security and emergency services as needed. 

Supervision and Staff Development

• Supervise a team of student workers  
• Conduct regular meetings and training sessions for staff members. 
• Provide training and developmental opportunities for Resident Assistants throughout the year. 
• Assist in the recruitment and selection of new staff members. 

Qualifications

Education: Bachelor’s degree  

Experience: Experience with higher education, facilities management, operational functions, and/or community development.  

Skills: 

• Strong organizational and administrative skills. 
• Excellent interpersonal and communication skills. 
• Ability to handle emergencies calmly and effectively. 
• Proficiency in student housing management software, Maxient, and Workday. 

Position Type

Additional Information

Northeastern University considers factors such as candidate work experience, education and skills when extending an offer.  

Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement- as well as commuting & transportation. Visit https://hr.northeastern.edu/benefits/ for more information.  

All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.

Compensation Grade/Pay Type:

Expected Hiring Range:

With the pay range(s) shown above, the starting salary will depend on several factors, which may include your education, experience, location, knowledge and expertise, and skills as well as a pay comparison to similarly-situated employees already in the role. Salary ranges are reviewed regularly and are subject to change.