Community Director, Department of Residence Life and Housing

External Applicants: 

Please ensure all required documents are ready to upload before beginning your application, including your resume, cover letter, and any additional materials specified in the job description.

Cover Letter and Supporting Documents:

• Navigate to the "My Experience" application page.

• Locate the "Resume/CV" document upload section at the bottom of the page.

• Use the "Select Files" button to upload your cover letter, resume, and any other required supporting documents. You can select multiple files.

Important Note: The "My Experience" page is the only opportunity to attach your cover letter, resume, and supporting documents. You will not be able to modify your application or add attachments after submission.

Current Employees:

Apply from your existing Workday account in the Jobs Hub. Do not apply from this website. 

A cover letter is required for all positions; optional for facilities, campus services, and hospitality roles unless otherwise specified.

Job Description Summary

Job Description

*This position is not eligible for sponsorship of non-immigrant or immigrant visa status through Wake Forest University. All eligible applicants are encouraged to apply.

Essential Functions:

Leadership and Supervision

• Directly supervise and facilitate the development of 15 to 26 Resident Advisers (RAs).

• Create and implement an area vision encompassing a team development plan including but not limited to individual meetings, weekly staff meetings, and team bonding activities.

• Guide the team in supporting the departmental mission and vision to cultivate

• communities focused on a sense of belonging, inclusivity, well-being, academic success, and engaged citizenship.

• Attend community development initiatives hosted by student staff.

• Conduct meetings with individual RAs bi-weekly and provide the framework for weekly staff meetings.

• Assess the needs, interests, and expectations of all student staff members through ongoing feedback, development, and job action if needed.

• Assist Residence Life with fall and mid-year training, RA and grad staff selections, staff recognition initiatives, and first-year and upper-class programs.

• In conjunction with other members of Residence Life, serve as an instructor for the Resident Adviser course during the fall and/or spring semesters.

• Serve on committees at the direction of the Assistant Director team.

• Residential Living and Learning

• Implement & oversee community development initiatives including primary oversight of The Link and other processes as orchestrated by the Assistant Director for Residential Engagement and Academic Initiatives.

• Develop academically supportive communities alongside faculty members, Residential Engagement Communities, and the Assistant Director for Residential Engagement and Academic Initiatives.

• Ensure community development initiatives from student staff align with community area vision and needs.

• Develop and lead community-wide programs and activities that contribute to the academic and personal development of residents and that create a positive atmosphere for residents.

• Serve as a role model, provide visibility, and be available to residents by advertising and completing a minimum of 10 open office hours a month for residents to get to know you, share feedback, or ask questions.

• Serve as a department liaison to parents and students by mediating disputes and conflicts pertaining to student development as well as department and university policies.

• As applicable, serve as a community liaison to the assigned building Faculty Fellows or faculty, staff, or student leaders within Residential Engagement Communities and partner with them on residential initiatives to further enhance the faculty and student out-of-classroom engagement within the residence hall.

Behavioral Management, CARE Assistance, Student Conduct

• Assess student development needs and concerns; work in partnership with the Assistant Director of Residential Conduct and Dean of Students Office to interpret, communicate, and enforce University policies, rules, and regulations.

• Utilize Maxient for all case management, including but not limited to CARE, Title IX, bias, and other student-of-concern reports.

• Adjudicate residential housing cases and assign appropriate outcomes through an informal resolution meeting.

• Ensures compliance with professional and legal standards of due process, risk management, Clery reporting, etc.

• Work closely with the Office of the Chaplain, Counseling Center, CARE team, University Police, and other campus partners to manage the outreach and follow-up for students of concern within a timely manner.

Administration

• Coordinate the overall administrative management of a residential area and prepare for administrative processes such as community opening in the fall and closing at the end of each semester.

• Conduct a weekly walk-through of their area of responsibility to monitor the physical condition of the buildings.

• Coordinate with staff members to complete scheduled health and safety inspections of student rooms in the fall, winter, and spring semesters.

• Manage damage accountability, billing, and ensure work orders are submitted for health and safety inspections and closing processes.

• Actively oversee, track, and reconcile the community budget, including but not limited to programming, professional development, and training budgets on a monthly basis.

• Utilize StarRez, facilitate the check-in and check-out of residents, and support the Assignments Coordinator in maintaining room occupancy and processing room changes.

• Serve on department, division, and university-level committees at the direction of the Assistant Director team.

Emergency Management and Crisis Response

• Participate in on-call rotation with other Residence Life and Housing staff; work cooperatively with the Office of the Chaplain, University Police, Deacon Health, Counseling Center, and other campus and community resources to assist in emergency and/or crisis situations.

Required Education, Knowledge, Skills, Abilities:

• Bachelor’s degree from an accredited institution.

• A minimum of one year of full-time (or equivalent, such as two years of part-time graduate work) experience working in Housing and Residential Programs (Residence Life), Student Activities or other position working closely with students in a university setting required; or an equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.

• A commitment to foster student learning and development, passion for creating inclusive student communities and global citizens, and strong critical thinking and problem-solving skills.

• A demonstrated track record of initiative, collaboration, and the ability to bring innovation to improve workflow, internal processes, and projects within the office and with other departments on campus.

• Strong interpersonal skills, with the ability to communicate effectively with diverse constituents, both verbally and in writing.

• Knowledge of systems and current practices in developing or managing programs designed to increase student success and retention.

• Knowledge and experience with the principles and practice of employee supervision, selection, training, and leadership.

• Ability to coordinate the daily activities and operations of campus residence halls and/or apartments.

• Ensuring compliance with university policies and procedures as well as contemporary best professional practices that align with goals for student development and retention.

• Skilled in using computer programs, including spreadsheets, calendar (Google), and web-based applications.

• Ability to handle sensitive information, maintain confidentiality and respond effectively and appropriately in emergency and crisis situations.

• Ability to manage multiple projects and priorities effectively and efficiently.

• Skilled in excellent professional interpersonal, verbal, and written communication skills, including the ability to work effectively and harmoniously with students, parents, co-workers, and others contacted in the course of work.

Preferred Education, Knowledge, Skills, Abilities:

• Master's degree in Higher Education Administration, Student Affairs, Counseling, Education, or related field.

• Previous supervisory experience in a university Housing and Residence Life program.

Accountabilities:

• Resident Advisers.

• Serves in an on-call rotation capacity for emergencies and crises. Responds to student problems and assists students, parents, faculty, and others in crisis situations.

Physical Requirements:

• Occasionally ascending or descending stairs

• Occasionally remaining in a stationary position, standing or sitting for prolonged periods.

• Occasionally moving about to accomplish tasks or moving from one worksite to another.

• Occasionally adjusting or moving objects up to 20 pounds in all directions.

• Constantly communicating with others to exchange information.

• Occasionally repeating motions that may include the wrists, hands, and/or fingers.

Environmental Conditions:

• Occasional outdoor elements, such as precipitation and wind.

• Occasional noisy environments.

• Occasional hazardous conditions.

Additional Job Description

Time Type Requirement

Note to Applicant:

This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.

In order to provide a safe and productive learning and living community, Wake Forest University conducts background investigations and drug screens for all final staff candidates being considered for employment.

Equal Opportunity Statement

The University is an equal opportunity employer and welcomes all qualified candidates to apply without regard to race, color, religion, national origin, sex, age, sexual orientation, gender identity and expression, genetic information, disability and military or veteran status.  

Accommodations for Applicants

If you are an individual with a disability and need an accommodation to participate in the application or interview process, please contact AskHR@wfu.edu or (336) 758-4700.