Nursing Services Manager

Job Duties & Responsibilities:

Responsible for all aspects of patient care provided in the clinical program.

• Apply established standards of care to insure a safe, therapeutic patient care environment.

• Act as back up to charge nurse ensuring communication with admissions regarding discharges and coordination of admissions

• Provide direct services if necessary.

• Meet with patient/family to resolve concerns, address complaints, and answer questions that charge nurse has been unable to resolve. Advocate for the resolution of care issues, accessing resources in support of the patient.

• Develop collaborative relationships with other levels of care to facilitate appropriate referrals between programs.

• Promote department services by giving internal and external presentations about the department in conjunction with the Marketing department, as appropriate.

• Communicate with medical staff to promote positive relations and to provide quality services.

• Develop and evaluate outcome surveys to use with Marketing and Rogers Operating System (ROS) activities.

Facilitate intra-department communication and oversee patient care and safety.

Ensure safety rounds are being completed and documented.

Complete daily rounds of units to ensure staff are with patients at all times.

Continually assess and ensure safety of physical environment of unit.

Facilitate the clinical program conceptualization and delivery in conjunction with the medical director(s) and managers of other departments.

• Actively research and understand the most effective therapeutic interdisciplinary techniques applicable to the age and diagnostic profile of the program.

• Facilitate an annual review of all aspects of the clinical program with the stated goal of continued improvement.

• Assure that each discipline is actively engaged in continuous learning based on the stated therapeutic techniques of the clinical program and integrates that knowledge into the program.

• Create program revisions based upon patient and staff feedback as well as ROS data.

• Use knowledge of patient rights to act as patient advocate and to respond to patient grievances.

• Participate in resource evaluation and equipment maintenance.

• Monitor staff members in the use of resources and equipment to maintain a cost-effective, efficient, safe and productive work environment.

• Coordinate with training department to provide for staff development to assure competent care.

  • Identify clinical competencies specific to the duties of the position and populations served.

  • Facilitate skill development and educational opportunities specific to identified areas of need.

  • Monitor staff performance for care delivery, physician relations, documentation, treatment planning and resource utilization.

  • Counsel staff to achieve performance expectations.

• Coordinate clinical management with managers of staff working on the clinical unit to ensure consistent communication to staff.

Manage department staff and function.

• Establish goals for the Nursing Services department that are consistent with the goals and mission of Rogers Behavioral Health.

  • Communicate goals to the staff.

  • Develop methods of measuring goal achievement.

• Develop and maintain department policies and procedures with the input of department staff and administrative supervisor.

  • Include requirements and guidelines from external agencies; i.e., Joint Commission, State of Wisconsin.

  • Maintain function backlog at a set timeframe.

  • Educate external staff regarding relations or requirements of those functions. that relate to their areas or departments.

  • Incorporate acceptance and training of student interns in the department.

Demonstrate understanding of Joint Commission and other regulatory agency compliance regulations.

• Involve self in the learning and the application of standards relevant to the Clinical Services department.

• Participate in in services/seminars and other meetings to increase involvement and awareness of regulations.

• Involve self in the education of other disciplines regarding Clinical Services department’s regulations.

Plan for department needs effectively through involvement in the Hospital’s budgeting process.

• Adhere, and manage direct reports to adhere, to budgeting restraints.

• Manage FTE expenditures with compliance to the FTE budget.

• Manage capital and other operational expenditures with compliance to the related budget.

• Maintain an understanding of any variance and its impact on the department budget.

Participate in Rogers Behavioral Health committees, meetings and team projects.

• Demonstrate punctuality and preparedness.

• Demonstrate effective chairperson skills, if applicable.

  • Good organizational skills with agenda and minute preparation.

  • Ability to facilitate a meeting to keep it on track.

• Contribute in a positive, solution-focused manner.

Manage personnel.

• Promote a team environment by example and by participating in workload completion, when necessary.

• Interact with employees in a sensitive, positive manner.

• Understand and use the Human Resources policies and procedures manual.

• Process timecards in a timely and accurate manner.

• Involve the Human Resources Business Partner in any potentially volatile employee-related situation and initiate disciplinary process, as needed.

• Communicate with employees promptly when incidents arise that may be a detriment to their performance or to Rogers Behavioral Health in general.

• Assist employees in professional growth.

• Develop a working schedule that provides consistency in coverage and potential for future recruitment.

• Develop performance standards by which employees can be measured.

• Develop measurements for competence within each area of responsibility.

• Establish monthly department meetings to provide timely communication and problem resolution.

• Perform employee evaluations in a timely manner.

• Work effectively with managers of staff who work on the clinical units to provide communication and staff evaluation.

• Involve self in the education of other disciplines regarding Clinical Services department’s regulations.

• Participate in Rogers Operating System (ROS) program.

• Gain understanding of the ROS process.

• Apply the ROS model to department functions.

• Participate in and/or create ROS teams that lead to improvement in own and other Rogers Behavioral Health areas.

• Educate and involve employees to Rogers and Clinical Services department’s ROS monitoring and activities.

Provide for computerization.

• Assist the Clinical Technology Services (CTS) professional in the design, research and purchase of hardware and software that is related to the Clinical Services department.

• Participate in or chair those meetings regarding any decisions for improvement/financial system.

• Gain proficiency with hardware and software use by initiating and participating in educational activities.

Conduct self in a professional manner.

• Demonstrate organizational skills that promote timely response to all inquiries and to project completion.

• Communicate with all individuals in a positive and professional manner.

• Attempt to resolve individual issues with peers in a positive, calm manner, with a focus on solution.

• Communicate concerns and provide solutions for same.

• Attend outside seminars to promote professional growth.

• Interact with external professional peers to create a professional network.

• Comply with the Hospital’s policies and procedures, including Human Resources, Infection Control and Employee Health programs.

• Project a professional image by wearing appropriate professional attire.

Duties Specific to the Oversight of a Clinical Service Track:

• The Manager Nursing Services assures that program implementation, including the design, development, service delivery and outcome analysis, occur according to applicable state and federal regulations.

• The Manager Nursing Services works through his/her fellow Clinical Services Managers in various levels of care to assure that patient care and services are in accordance with a planned and systematic process to meet our community needs for such services. The Manager Nursing Services organizes and leads a team, across departments, to assure the product line service is available across the continuum of care.

• Annually, and as needed, the Manager Nursing Services evaluates the objectives for applicable programming based on new market or regulatory information and assists, through the planning process, in planning for response to changing market needs or regulatory requirements.

Additional Job Description:

Education/Training Requirements:

• Bachelor’s degree preferred. 2-4 years nursing experience required.

• Wisconsin Registered Nurse license, current and in good standing, is required.

• A minimum of two (2) years’ experience in a supervisory/management role is strongly preferred.

• American Heart Association Healthcare Provider CPR certification or American Red Cross Professional Rescue is required within thirty (30) days of date-of-hire. Annual re-certification is required.

• Formal training in management of the aggressive patient within sixty (60) days of date-of-hire. Annual re-certification is required.

• Clinical experience in mental health or chemical dependency services is required.

With a career at Rogers, you can look forward to a Total Rewards package of benefits, including:

• Health, dental, and vision insurance coverage for you and your family 
• 401(k) retirement plan 
• Employee share program 
• Life/disability insurance 
• Flex spending accounts  
• Tuition reimbursement 
• Health and wellness program
• Employee assistance program (EAP)

Through UnitedHealthcare, UMR and HealthSCOPE Benefits creates and publishes the Machine-Readable Files on behalf of Rogers Behavioral Health. To link to the Machine-Readable Files, please visit Transparency in Coverage (uhc.com)