Principal Process Owner

Job Description:

Principal Process Owner 

Ideal candidates are outstanding communicators that thrive in a fast-paced, agile work environment. Strong problem-solving skills and independent self-direction, coupled with an aptitude for team collaboration and open communication, are requirements. Individuals should be driven and possess leadership qualities to help organize and prioritize tasks for an expanding development team while considering end-user, business, and stakeholder needs.  

The Principal Process Owner is a change agent responsible for advancing our product development culture by analyzing the effectiveness of business processes then developing and executing action plans to achieve optimal future state, enhance overall customer experience, reduce costs, and streamline processes. 

This position is a fundamental part of our cross-functional team located in a fast-paced environment of the corporate office while supporting all our business partners globally.  

Principal Process Owner duties and responsibilities: 

• Acts as CEO of project - Takes accountability and possesses a sense of urgency for entire project outcome 

• Has established credibility within the organization as a leader, influence project teams and persuade professionals at all levels 

• Partners with key stakeholders and effectively communicates up, down, and across the organization 

• Leads with clear direction of priorities in a climate of change 

• Maintains a strategic cross functional mindset and understands how business decisions will impact entire organization 

• Effectively drives teams through problem solving and creative thinking to accomplish short term and long-term goals 

• Implement robust improvements that will scale as we grow 

• Develop and deliver training to all levels of organization as needed.  

• Build the skills of all functional leaders and associates through hands-on interactions and personal mentoring in lean management tools 

• Provide organization, direction, and clarity to the IT Team, Key Stakeholders, and multiple engineering teams globally to create requirements and drive development on software products as well as process improvement projects 

• Lead the functional design process based on an intimate knowledge of our process and technologies and the needs of our end-users and stakeholders 

• Plan and prioritize feature backlog grooming, iteration planning, and elaboration of the user stories for the Global Engineering Teams 

• Provide an active role in mitigating impediments impacting successful team completion of release/sprint goals.  Effectively utilizes escalation to remove roadblocks as needed 

• Lead projects of large to extreme complexity 

• Develop and execute action plans and project timelines exhibiting strong project management skills 

• Develop project charters, project plans, project teams and project governance details. Track project progress for scope, budget, schedule and resources 

• Establish appropriate metrics and report on progress, achievements and results. This includes executive-level reporting, management updates, and best practice sharing throughout the organization 

• Ensure changes are fully integrated through follow-up communication and consistency utilizing change management methodologies 

• Drive accountability for team to successfully complete tasks 

Principal Process Owner requirements and qualifications 

Must Have 

• 5-7 years of experience as a Product Owner, Business Analyst, Process Owner, or related role supporting enterprise process, system, or product data transformation initiatives. 

• Demonstrated experience leading organizational change management efforts for enterprise process or system implementations, including stakeholder alignment, communication planning, training, adoption tracking, and reinforcement. 

• Experience working across global teams to define, standardize, and deploy common processes while balancing regional business needs and local execution requirements. 

• Proven ability to drive adoption of new tools and processes in highly technical environments by engaging end users, addressing resistance, and connecting change to measurable business value. 

• Strong facilitation skills with the ability to lead global workshops, process mapping sessions, requirements reviews, and change impact assessments with cross-functional stakeholders. 

• Bachelor's degree or higher in Project Management, Engineering, Computer Science, Software Engineering, Business, or a related discipline required; periodic travel may be required. 

Milwaukee Tool is an equal opportunity employer.