Accounts Receivable Representative II

Job Title

Position Overview

Maintain the integrity of the accounts receivable and customer master for Shaw Industries, Inc. and its subsidiaries by assisting accounts receivable management in balancing the company’s receivables, monitoring application/ posting errors, assist in customer master functions and training employees. In all actions and communications, the Accounts Receivable Representative 2 must demonstrate impeccable ethical standards. 

Essential Duties: 

• Have the knowledge required of the Accounts Receivable Representative I level and accounting experience. 

• Do research as needed to perform reconstruction of accounts, supply details on ledger entries or audit questions. Assist with internal and external audits as needed. 

• Assist A/R Management in the training and guiding of Accounts Receivable Coordinator I level employees in skill and procedure development. 

• Review for approval levels and clear from accounts receivable any over payment or credits to be refunded to customers. Reconciling A/R reports and the Accounts Payable MVD report at month end to insure they balance. 

• Perform miscellaneous write offs of debits and credits based on authority levels as maintained in Financial Services document controls. 

• Maintain rework report and notify A/R Management of the error types and user ID’s associated with the errors. 

• Post and balance any manual invoices and credits involved in new acquisitions. Work with general accounting to insure all transactions are reconciled. 

• Process any return items, charge-backs or bank corrections with notification to the appropriate department. 

• Balance and/or perform weekly “sweeps” of the subsidiary accounts. Notifying the individual locations of any invoices and credits billed to their accounts. 

• Have knowledge and understanding of the purpose and function of the general ledger with the ability to learn the reconciliation of accounts receivable and the general ledger. 

• Reconcile bank accounts and perform a daily cash tie-in between A/R, the general ledger and Shaw and its subsidiaries bank accounts. 

• Establish and maintain constructive relationships with other departments and areas of the company. 

• Assist in verifying, balancing and dispersing workload to appropriate A/R coordinators as needed. 

• Post and reconcile bad debt write offs, recovery payments, collection expenses and any fees related to the bad debt accounts. 

• Have the ability to add new accounts, reinstate inactive or deactivate accounts as needed on the customer master. 

• Provide input and participate in testing/coaching/training for new system developments.  

• Set up installment notes as directed by management. 

• Ability to communicate and assist with customer issues regarding the Pay-on-line process. 

• Keep daily chart on currency exchange rates and compile monthly reports for distribution. 

• Communicate in a professional and courteous manner, providing assistance to both internal and external customers. 

• Participate or lead in special projects or committees as directed. 

• Report all unusual and/or significant contacts/conflicts with internal and external customers. 

Required Knowledge, Skills and Abilities: 

• High school education/GED and experience as an Accounts Receivable Representative I. 

• Ability to communicate clearly and concisely written and orally 

• Proficient in 10 Key keypad skills 

• Mathematically inclined with the ability to balance various numerical lists. 

• Ability to operate in a Windows-based PC and/or web environment. 

• Basic spreadsheet knowledge preferred. 

• Effectively analyze job-related information and make decisions based on previous experience. Good judgment is critical. 

Competencies: 

• Manage Work 

• Communicate Effectively 

• Collaborate 

• Solve Problems 

• Build Customer Satisfaction 

• Initiate Action 

Physical Requirements: 

• Ability to sit for extended periods of time. 

• Ability to work in a stressful environment 

• Ability to enter information using a keyboard continuously throughout the work period 

• Ability to review computer monitor continuously throughout the work period. 

• Ability to handle difficult situations and dissatisfied customers with tack and diplomacy. 

• Ability to read and analyze reports and financial information. 

• Must be able to lift 25 lbs. on occasion. 

Working Conditions: 

• Must be willing to work overtime/weekends as required. 

• Travel to other facilities as needed. 

• Ability to work in the office as required. 

• Equipment and Materials Utilized: 

• Computer programs, facsimile machine, scanners, telephones, printer/copier, voice mail system, calculator, basic office supplies etc. 

Training Requirements: 

• Take courses as necessary to develop required skill level in office productivity software. 

• Participate in standard training requirements as outlined for Financial Services Department. 

• Safety and Security Requirements: 

• Must abide by Corporate Safety rules and regulations and follow all safety guidelines. 

• Abide by Confidentiality Agreement and Standards of Ethical Conduct Agreement. 

This job description is not intended to include all details of the work functions inherent in this position. Essential duties of any position may change without prior notice due to direction or business conditions. Information listed here is designed to help candidates qualify themselves for new positions and improve in current positions. No one is guaranteed a promotion or a position based on the information in the document. Ultimately the manager for the position must determine who is most qualified. 

Work Shift