Orthopedic Service Line Manager

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Education/Training

• Masters in health-related field or enrolled in a program within 12 months of hire.
• BA/BS Degree in Business, Health Care Administration, or another relevant field required.

Licenses/Certification:

•    N/A

Job Profile Summary:

Responsible for maintaining the day-to-day operations of the designated service line to ensure prompt and full provision and delivery of all medical support services. Provides clinical, fiscal and leadership direction for the assigned surgical clinics. Implements and monitors fiscal and clinical indicators to meet service line standards; this role serves as the key link between the clinical staff administrative staff. Collaborates with all disciplines to promote communication and integrated services for patient care, functions within policies, practice guidelines and operations standards of Sturdy Health Medical Group and Sturdy Memorial Hospital in accordance with the CDC and OSHA standards, and any other applicable regulatory or accreditation agency.

Required Qualifications and Skills:

• Minimum of _5_ years of experience in Medical Practice Leadership.
• Excellent Quality Medical Practice Management and Hospital Operating Room Relations 
• Responsible for oversight of the provision of surgical specialties
• Responsible for managing the resources necessary to provide patient-focused care that is seamless, cost-effective and outcome oriented.
• Promotes and participates in ongoing quality improvement activities and is invested in preventing errors from reaching the patients.
• Must meet all criteria associated with responsibilities detailed in this document.
• Must possess excellent interpersonal skills and adaptability, creating a favorable image in relationship to the Surgical Medical Practice Department and the Sturdy Health as a whole.
• Strong leadership and analytical base
• Charged with maintaining the proper scheduling of all site personnel to ensure that all areas are appropriately staffed to provide scheduled appointment and/or walk-in medical care to patients.
• Command of verbal and written English
• Positive interpersonal communication skills
• Good organizational skills
• Must develop and maintain positive relationships across all areas of responsibility.
• Must visibly demonstrate commitment to customer relations and all basic concepts of continuous quality improvement and preventing error from reaching the patient.
• Provides timely, positive responses to the needs of all customers, including patients, families, co-workers, and physicians.
• Available on off-hours as needed, if site has extended evening and/or weekend hours, or emergencies

Preferred Qualifications and Skills:

• Three to five years of supervisory or management experience in a medical office or healthcare setting.
• Knowledge of medical office operations, including scheduling, billing, insurance, and compliance requirements.
• Familiarity with Electronic Health Records (EHR) systems and healthcare reporting tools.
• Strong financial acumen, with experience in budgeting, payroll, and revenue cycle management.
• Excellent leadership, communication, and conflict-resolution skills.
• Ability to develop and implement policies, procedures, and process improvements.

Essential Job Functions:

• Responsible for implementing projects and strategic plans in multispecialty sites with oversight
• Maintains a safe and healthy environment for patients and staff by following policies and procedures.
• Provides leadership support to those who supervise support staff involved in clinical and administrative activities, with emphasis on sensitivity to patients and meeting service standards.
• Plans, organizes, and oversees work schedules and assignments of support staff to meet operational needs.
• Coordinates coverage for absences, meal breaks, training, and vacations.
• Charged with maintaining the proper scheduling of all site personnel to ensure that all areas are appropriately staffed to provide scheduled appointments and/or walk-in medical care to patients.
• Facilitates patient flow through the practice/s.
• Ensure all staff members complete competency requirements as required for their position.
• Responsible for ensuring the accuracy of patient-related activities such as registration, managed care referrals, the collection, recording and distribution of cash and check payments, medical assisting vital signs and lab tests.
• Assist providers and ensure availability of needed supplies.
• Implement processes and procedures to ensure efficient processing of work including, but not limited to, time of service, scheduling, referral management, pre-registration and visit ticket entry.
• Works with the site Medical Director or Physician Lead, Director of Primary/Specialty Care, and site coordinators to develop office orientation procedures and protocols.
• Responsible for serving as site’s point of contact for all provider needs and patient concerns.
• Responsible for the achievement of key metrics as clearly outlined in the Annual Goals.
• Meet monthly with Director of Operations to assess site performance, discuss interventions.
• Responsible for successful implementation of necessary site interventions.
• Hold monthly staff and/or Provider meetings.
• Collaborate with Quality and Population Health to ensure accuracy of data input and patient outreach/in-reach.
• Provides feedback to site Providers as well as to the Director Primary/Specialty Care regarding improvements and changes to systems.
• Ensure that staff's training needs are met.
• Identifies training needs in both business/office and patient care activities and assists with training of support staff to ensure staff proficiency. Coordinates regular skills development sessions for support staff.
• Has the authority to direct and support employees’ daily work activities.
• Has authority to undertake or recommend the following employment actions: hiring, termination, corrective action, and performance reviews.
• Assists in planning, monitoring and/or managing budget in functional area of department.
• Assist with other administrative responsibilities as needed.
• Ensures general site cleanliness, including waiting/exam rooms.
• Monitors and maintains supplies needed for practice operations.
• Available on off-hours as needed, if site has extended evening and/or weekend hours, or emergencies

Other duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

AGE AND DIVERSITY RELATED CRITERIA:

Consistently treats patients, colleagues and visitors with dignity and respect, while being sensitive to the differing needs of all age groups, backgrounds, characteristics and cultures.

ABILITY TO FULFILL JOB EXPECTATIONS: Must have the ability to perform the essential functions of the position, including required work hours, locations and physical demands, without posing a direct threat to the health and safety of themselves or other individuals in the workplace, and with or without reasonable accommodation.

PHYSICAL DEMANDS: Prolonged periods of sitting at a desk and working on a computer. Frequent use of hands and fingers for typing, data entry, and handling documents. Occasional standing, walking, bending, or reaching within the office environment. Ability to lift and carry office materials, supplies, or files up to 20 pounds. Regular verbal communication and active listening with staff, providers, patients, and external partners. Ability to remain focused and maintain attention to detail in a busy, fast-paced medical office setting. Occasional movement between exam rooms, front desk, and other departments within the practice.

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Salary Range Details

The pay range displayed on each job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set, and education. This is not inclusive of the value Sturdy Health’s benefits package (if applicable), which includes among other benefits, healthcare/dental/vision and retirement. For annual salaries this is based on full-time employment.

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Sturdy Memorial Hospital is an equal employment opportunity employer. There is no discrimination because of race, color, creed, age, gender, sexual orientation, national origin, veteran status or disability.