Client Service Coordinator

Join our Immigration Team as a Client Service Coordinator located in our Atlanta, Center for Excellence office.

We are seeking a highly skilled professional who thrives in a fast-paced, deadline-driven environment. The ideal candidate possesses strong problem-solving and decision-making abilities, ensuring efficiency and accuracy in every task. With a dedicated work ethic and a can-do attitude, you will take initiative and approach challenges with confidence and resilience. Excellent communication skills are essential for collaborating effectively across teams and delivering exceptional client service. With a client-focused mindset and an initiative-taking approach, you will play a critical role in driving success, anticipating needs, and providing strategic solutions. If you are someone who demonstrate initiatives, adaptability, and innovation, we invite you to join our team.

This role will be based in our Atlanta office, on an in-office basis. Regular in-office presence is required for day-to-day operations, as well as for team meetings, training opportunities, and relationship building. This role reports to the Client Service Supervisor.

Position Summary

Greenberg Traurig currently has an employment opportunity for an administrative role of Client Service Coordinator in the Immigration Practice Group. We are a highly collaborative group. Our attorneys, paralegals, and staff work closely together in a fast-paced environment to prepare a high volume of business immigration applications. Candidate should also be flexible to work overtime as needed.

Key Responsibilities

• Updates information and upload documents into an immigration case management system

• Assists attorneys or paralegals with case initiation

• Maintains, updates and organizes client files, assist in drafting immigrant and non-immigrant visas

• Performs data entry and data integrity

• Updates and maintains reports assigned, monitors immigration expiration dates

• Composes engagement letters as requested

• Manages caseload, and processing and distributing of essential documents

• Processes incoming and outgoing correspondences

• Manages phone lines, maintains multiple calendars, and time entry

• Makes travel arrangements and processes travel and business expense reports

• Assists with other department activities as needed, and performs additional duties and responsibilities as assigned

Qualifications

Skills & Competencies

• High attention to detail, outstanding organizational skills and the ability to manage time effectively

• Position also requires the ability to work under pressure to meet strict deadlines, effectively prioritize multiple tasks

• Candidate must be a self-starter who can work independently with minimal supervision

• Strong problem-solving skills, takes initiative and uses good judgment, excellent follow-up skills

• Excellent interpersonal and communication skills (oral and written), professional demeanor and presentation

Education & Prior Experience

• Bachelors degree preferred

• Minimum 1-3 years experience supporting multiple people

• Prior immigration experience and/or law firm experience is desired

• Customer service experience

  Technology

• Computer proficiency in Windows-based software and Microsoft Office Suite applications including Word, PowerPoint, Excel and Outlook

• Exceptional computer skills with the ability to learn new software applications quickly

• Demonstrates a basic understanding of artificial intelligence (AI), including core capabilities, limitations, and importance of data privacy, accuracy, verification, and ethical considerations within a professional services environment

• Familiarity with or willingness to learn AI platforms (e.g., Microsoft Copilot, ChatGPT, or similar tools) and incorporate them responsibly into day-to-day workflows to enhance daily work tasks as appropriate and/or directed

• Proactive approach to learning and adapting to emerging AI and related technologies and contributes to a culture of innovation

GT is an EEO employer with an inclusive workplace committed to merit-based consideration and review without regard to an individual’s race, sex, or other protected characteristics and to the principles of non-discrimination on any protected basis.