Hematology Customer Service Advisor

By joining Bio-Techne, you’ll join a company with a powerful and positive purpose of enabling cutting-edge research in Life Sciences and Clinical Diagnostics. Bio-Techne, and all of its brands, provides tools for researchers to further treat and prevent disease worldwide.

Pay Range:

Position Summary: 

The Hematology Customer Service Advisor plays a key role in growing and maintaining our customer base by providing timely, accurate information about product availability and production schedules. This position involves collaborating with internal departments to resolve customer inquiries efficiently. The ideal candidate works well independently and thrives in a team environment while consistently demonstrating company values.

Key Responsibilities: 

• Follow the assigned team schedule reliably and manage time effectively; willingness to work extended hours when necessary

• Comply with Standard Operating Procedures (SOPs) and Work Instructions (WIs) as outlined in ComplianceWire, including completing all assigned compliance training

• Gain familiarity with SOPs of other departments within the division to support inter-departmental collaboration

• Utilize ERP (Enterprise Resource Planning) systems to:

• Process new and replacement customer orders accurately

• Proofread and validate orders processed by teammates

• Initiate complaints and coordinate with technical support within 24 hours of issue receipt

• Respond promptly to general customer inquiries and provide updated production schedules

• Demonstrate continuous improvement by learning multiple departmental functions and increasing independence in daily tasks

• Maintain flexibility to handle multiple tasks and adapt to changing workload priorities within expected boundaries

• Exhibit a high level of communication skills both inter-departmentally and with customers

• Support other departments as needed, completing additional duties as assigned

• Use Microsoft Office Suite proficiently to perform daily responsibilities

• Administrative duties including ordering lunches for events, conference room set up/tear down, etc.

• Consistently meet quality standards in daily work and demonstrate EPIC company values in all activities

QUALIFICATIONS

Education and Experience:

• High School Diploma or GED equivalent preferred

• Previous customer service experience in a related industry or technical environment

Knowledge, Skills, and Abilities:

• Familiarity with hematology products or healthcare industry a plus

• Strong organizational skills and attention to detail

• Ability to work independently and in teamwork settings

• Excellent communication and problem-solving skills

Working Conditions:

• Standard schedule hours with occasional variation depending on production needs.

• Onsite work required during standard business hours.

Physical Requirements:

• Ability to work at a computer for extended periods.

• Ability to lift and handle materials weighing 5–20 lbs.

• Ability to work at a computer for extended periods.

• Minimal physical demands beyond standard office requirements.

• Ability to be in an extended mode of transportation

Why Join Bio-Techne:

• We offer competitive insurance benefits starting on day one: medical, dental, vision, life, short-term disability, long-term disability, pet, and legal and ID shield.

• We invest in our employees’ financial futures through 401k plans, an employee stock purchase plan (ESPP), Health Saving Account (HSA), Flexible Spending Account (FSA), and Dependent Care FSA.

• We empower our employees develop their careers through mentorship, promotional opportunities, training and development, tuition reimbursement, internship programs, and more.

• We offer employee resource groups, volunteer paid time off, employee events, and charity drives to build a culture of caring and belonging. 

• We offer an accrued leave policy with paid holidays, paid time off, and paid parental leave.

• We foster a culture of empowerment and innovation, where employees feel valued and encouraged to bring their new ideas to the table.

Bio-Techne is an E-Verify Employer in the United States.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

To protect the interests of all, Bio-Techne will not accept unsolicited resumes from any source other than a candidate application. Any unsolicited resumes sent to Bio-Techne will be considered Bio-Techne property.

This position requires work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States (e.g., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant work status). If you require a reasonable accommodation to complete an application, participate in an interview, or take part in any other stage of the recruitment process, please contact hr@bio-techne.com for assistance.