Field Service Engineer (EM)(Fremont, CA)

Work Schedule

Environmental Conditions

Job Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our mission to life every single day to enable our customers to make the world healthier, cleaner, and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe, or helping find cures for cancer.

Opportunities

We’re growing our Field Service Engineering team and are hiring across multiple levels (Field Service Engineer I, II, and III), with site-based opportunities in Fremont, CA.

Level placement will depend on education, technical expertise, and years of experience. We actively recruit throughout the year to support customer needs in multiple regions. Candidates who apply may be considered for current or future openings aligned with their experience and location preferences.

Company Overview

When you join us at Thermo Fisher Scientific, you’ll be part of an inquisitive team that shares your passion for exploration and discovery. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make significant contributions to the world.

The Materials and Structural Analysis Division (MSD) Electron Microscopy (EM) business enables customers to find meaningful answers to questions that accelerate breakthrough discoveries and ultimately change the world. The MSD Electron Microscopy business designs, manufactures, and supports the broadest range of high-performance microscopy workflow solutions that provide images and answers at the micro-, nano-, and picometer scales.

Position Overview

As a Field Service Engineer, you will support the installation, maintenance, and repair of sophisticated electron microscopy and analytical instrumentation. You will work with advanced technologies while delivering exceptional technical service to customers across semiconductor, research institutions, universities, government laboratories, and industrial facilities.

In this role, you will troubleshoot complex systems, conduct preventive maintenance, and ensure instrumentation operates at optimal performance. Field Service Engineers work closely with customers and internal engineering teams to maintain system reliability and support scientific discovery.

Depending on experience level, responsibilities may include independent troubleshooting, complex system installations, mentoring other engineers, and serving as a technical escalation point within the service organization.

Key Responsibilities

• Install, maintain, repair, and calibrate electron microscopy systems, including:

  • Scanning Electron Microscopes (SEM)

  • Transmission Electron Microscopes (TEM)

  • Focused Ion Beam (FIB) systems

• Conduct scheduled preventive maintenance to ensure optimal system performance.

• Troubleshoot and diagnose complex system issues involving electronics, vacuum systems, high voltage components, and integrated software.

• Provide technical support to customers and collaborate with other field service engineers to resolve service challenges.

• Develop strong relationships with customers while ensuring high levels of customer satisfaction and system uptime.

• Travel to customer sites to install equipment, perform repairs, and support system operation.

• Document service activities and submit detailed field service reports.

• Provide training and technical guidance to customers on system operation and maintenance.

• Follow all safety procedures and quality standards while servicing equipment in laboratory environments.

• Provide feedback to engineering, product quality, and service leadership teams to support continuous product improvement.

• Support updates to technical documentation and service procedures.

• For more experienced levels, responsibilities may include mentoring junior engineers, leading complex installations, and serving as a technical escalation resource.

Minimum Requirements

Education

• Bachelor’s degree in Electronics, Engineering, Physics, Chemistry, or related technical field or 4+ years equivalent education and experience in electronic systems including hands-on technical experience installing, solving, repairing, and calibrating sophisticated analysis tools such as SEM, TEM, FIB, or similar systems.

Experience

Experience requirements vary depending on the level of the position:

Field Service Engineer I

• Demonstrated understanding of the diagnosis and repair of ultra-high vacuum and high-voltage systems.

Field Service Engineer II

• 3+ years of hands-on experience installing, troubleshooting, repairing, or calibrating complex analytical instrumentation.

Field Service Engineer III

• 5+ years of experience supporting sophisticated analytical systems with demonstrated ability to troubleshoot complex system-level issues.

Additional Requirements

• Valid driver’s license

• Ability to travel up to 75% within assigned territory

• Ability to lift up to 50 lbs. and work in laboratory environments

• English proficiency required, additional languages beneficial

Preferred Technical Experience

• Hands-on experience with ​SEM, TEM, FIB, or similar advanced analytical systems

• Experience diagnosing and repairing ultra-high vacuum (UHV) systems

• Experience working with high voltage equipment

• Strong electronics and mechanical troubleshooting skills with the ability to diagnose issues to the component level

• Ability to read and interpret technical documentation, schematics, and system diagrams

Skills and Qualifications

• Excellent customer service and communication skills

• Strong organizational and time management capabilities

• Proficiency with Microsoft Office and service management software

• Strong analytical and problem-solving abilities

• Ability to work independently in a field-based environment

• Ability to train and support customers on system operation

• Experience documenting service activities and preparing detailed reports

• Demonstrated commitment to safety protocols and quality standards

• Demonstrated success contributing to customer satisfaction goals

Compensation and Benefits

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs

• Employee assistance and family support programs, including commuter benefits and tuition reimbursement

• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy

• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan

• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards