American Eagle Outfitters
Unsubscribed - Brand Ambassador (Sales Associate)
716 Lexington Ave, New York, NY 10022-2010
Part-time
First seen by offpeak October 4, 2026
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RESPONSIBILITIES
- Consistently demonstrate the Unsubscribed Customer First selling standards in order to deliver a positive customer experience and achieve daily sales goals.
- Leverage company tools and technology to confidently provide the customer with product knowledge which will enhance customer engagement and maximize sales.
- Consistently provide support to fellow employees through sharing of knowledge, helping to complete tasks and/or assisting in customer interactions.
- Outfit the customer by suggesting key looks and incorporating latest trends based on the customer’s individual style.
- Promote awareness and growth of the unsubscribed brand by introducing customers to additional brand channels.
- Perform register sales transactions quickly and accurately in accordance with established cash control procedures and customer service guidelines.
- Ensure return merchandise is restocked to the correct product location on the sales floor; all damaged and defective merchandise is properly labeled and placed in appropriate area at the end of each shift.
- Maintain company brand standards per the 5 S’s (In Size, Styled, Stocked, Standard, Signed).
- Maintain company brand standards of neat, clean and organized sales floor, cash wrap, fitting room and stockroom to ensure the store environment is safe and presentable for employees and customers.
- Execute efficient and effective handling of all merchandise from shipment processing, floorsets, markdown optimization and replenishment systems while maintaining backroom Standard Operating Procedures (SOP).
- Proactively resolve customer concerns in a manner consistent with company policy, and with customer satisfaction in mind; partner with store leadership team on elevated customer issues.
- Understand and adhere to all company policy and procedures.
- Previous retail experience preferred
- Strong verbal and written communication skills specifically with customers, sales leadership team and associates.
- Demonstrated collaborative skills and ability to work well within a team.
- Ability to receive feedback and take action when appropriate.
- Able to stand and move about for extended periods of time with only short rest breaks; reach, bend, stoop, etc. to handle products.
- Available to work a flexible schedule to include evenings, weekends and holidays.
- Ability to handle multiple tasks while working in a fast-paced and deadline-oriented environment.
- Ability to perform all Essential Job Functions.
- Proficient with technology.