Technician - Tech Deployment

Title: Technician

Reports To: Manager - Tech Deployment

Location: Pittsburgh, PA

American Eagle is a youth culture brand grounded in denim. Our purpose extends beyond making the best jeans–we embrace self expression, culture, optimism and connection. Through the brand platform Live Your Life, we empower our community to be who they want to be all while wearing the clothes that make them most confident.

Get to Know the Role:

We are seeking a dedicated Retail IT Deployment Specialist to lead and facilitate hardware setups, system installations, and operational tech support across our store network. In this role, you will leverage hands-on expertise in MDM, networking hardware, and endpoint troubleshooting to power new store openings and maintain high-performing retail systems. Serving as a crucial liaison between store operations, external logistics vendors, and cross-functional technology teams, you will oversee ticket queues and vendor delivery to ensure seamless operations and minimal downtime across all locations.

What You’ll Do:

• Facilitate IT hardware deployments across stores, ensuring smooth setup, installation, and functioning of IT systems
• Communicate and coordinate with vendors for timely and accurate delivery and installation of IT assets.
• Provide incident management support monitoring and managing ticket queues related to IT hardware repairs, ensuring quick resolution to minimize downtime.
• Collaborate actively with cross-functional teams such as Networking, IT Security, Operations, Help Desk, and POS Support to ensure integrated IT support for retail stores.
• Actively participate in new store opening and deployment projects, ensuring all IT requirements are met promptly and efficiently.
• Monitor and address IT hardware-related queries, providing timely solutions to the retail teams.

What You Bring:

• Bachelor's degree in IT or a related field or a minimum of 3 years of experience in IT hardware deployment and support, preferably in a retail environment. Relevant IT certifications are a plus.
• Proficiency in IT applications such as AirWatch MDM, JIRA, Cisco Meraki, Active Directory, iOS/Mobile Support, Active Directory, Windows Server, and Google Workspace.
• Familiarity with endpoint management basics and advanced troubleshooting methodologies.
• Understanding of networking technologies(APs, Routers, Switches) and server management
• Solid understanding of logistics, inventory management, and hardware shipment & receiving. (FedEx, UPS, USPS).
• Demonstrated customer service experience
• Demonstrated problem solving experience
• Excellent verbal and written communication skills
• Emphasis on effective communication and collaboration with external vendors and cross-functional teams.

Perks: Why You’ll Love it Here

• Generous Associate Discount: Treat yourself to the best our brands offer!
• Summer Fridays (For Pittsburgh, NYC and Remote Corporate Associates): More time for the sun and the weekend between Memorial Day and Labor Day.
• Casual Dress Code: Come as you are (and stay comfy).
• Hybrid Schedule: Enjoy a blend of home-office focus and in-office collaboration.
• In-Person Connection: While we love our digital tools, we love our people even more! To keep our culture thriving, in-person presence is required at one of our Pittsburgh or NYC headquarters, distribution centers or field locations for interviews, orientation and periodic quarterly meetups.
• In-Office Events: Exciting company-wide events you won’t want to miss!

Pay/Benefits Information:

• Actual starting pay is determined by various factors, including but not limited to relevant experience and location.
• Subject to eligibility requirements, associates may receive health care benefits (including medical, vision, and dental); wellness benefits; 401(k) retirement benefits; life and disability insurance; employee stock purchase program; paid time off; paid sick leave; and parental leave and benefits.
• Paid Time Off, paid sick leave, and holiday pay vary by job level and type, job location, employment classification (part-time or full-time / exempt or non-exempt), and years of service.  For additional information, please click here.
• AEO may also provide discretionary bonuses and other incentives at its discretion.

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