Tune and Repair Tech, Winter 26/27

WORK AND PLAY IN THE MOUNTAINS
Join our team of big mountain adventurers at the largest ski resort in Washington! Here at Crystal, it’s more than our work. It’s our passion for the guest experience, the outdoors, and the community that bring us together at the end of the tree-lined road. We come from near and far to be up on the mountain because it’s an experience you just don’t get anywhere else. Events are always on the calendar and friends are always down to play. Work in the beautiful National Forest, neighboring Mt. Rainier, as a premier Ikon Pass destination with a whole lot of stoke to share.

JUST LIKE THE TREES, WE ARE GROWING! Apply today to grow your mountain roots with us— whether you are looking to escape the city, expand your skills, or progress in the ski industry, we have a variety of roles for hard-working and enthusiastic team-players. Find your line, join our team!

BIG PEAKS, BIGGER PERKS

Employee perks:

• Free Alterra season pass (unlimited, direct to lift at all Alterra resorts)

• + Free Alterra season pass for spouse and dependents 25 & under

• 50% off window ticket price at IKON partner resorts

• Free access to Alterra Mountain destinations during time off

• Free ski-referral letters for employees to use at other mountain resorts during time off

• Free friends & family day-ski vouchers (Periodic allotment)

• Discounts on Ski & Snowboard Lessons

• Discounts on Ski & Snowboard Rentals

• Discounts on Gear Tune-Ups

• Discounts on Food & Beverage

• Discounts at Crystal Mountain Retail shops

• Free Crystal branded swag

• Pro deals on gear with 100s of brands

• Discount Marketplace

• Deals on accessories, auto, electronics, entertainment, fitness, food, home, pet supplies, travel, and more

• Employee-only Night Skiing events

• Employee Housing Available for eligible positions

• Accrued paid time off for eligible positions

• Group health insurance for eligible positions

• 401K benefit and generous match with immediate vesting for all staff members over 18

• Opportunities for growth, advancement, and year-round employment

Position Title: Tune and Repair Technician      

Business Unit: Rentals  

Position Reports to: Rental & Retail Sr Manager & Tune Shop Supervisor  

Positions Reporting to this Role: None  

Location: Crystal Mt. Washington 

Employee Type: Seasonal 

Wage Range: $20.00 - 21.50 DOE 

RESORT OVERVIEW 

Crystal Mountain is the Pacific North West’s premier destination for skiers, snowboarders, and summer adventurers.  We are part of Alterra Mountain Company which consists of some of the world’s most aspirational brands.   

A career with Crystal Mountain is more than what you do today; it’s being part of creating a community rooted in the spirit of the mountains, united by a passion for adventure, and celebrating the legendary adventures and enduring memories that mountains bring to everyone. 

Crystal Mountain delivers best in class service and adventures worthy of our extraordinary terrain and beauty.    

We are here to shape the future of mountain adventure. 

We Embrace Empowerment 

We Honor Authenticity 
We Cultivate Collaboration 

We Prioritize Purpose 

JOB SUMMARY  

This winter we are looking for energetic, detail-oriented, and guest-focused individuals to join our Tune & Repair Team. The Tune & Repair Technician is responsible for providing high-quality ski and snowboard tuning, repair, and maintenance services while delivering exceptional customer service. 

This position requires strong attention to detail, mechanical aptitude, and the ability to work in a fast-paced, team-oriented environment. Technicians will learn and perform all aspects of ski and snowboard tuning, repair, binding adjustments, equipment maintenance, and troubleshooting while following department and resort safety standards. 

The ideal candidate takes pride in their craftsmanship, enjoys working with snow sports equipment, and is passionate about helping guests have the best possible experience on the mountain. Team members are expected to develop strong product knowledge, provide equipment recommendations, assist with retail sales, and maintain a clean, organized, and professional workshop environment. 

ESSENTIAL DUTIES  

• Perform ski and snowboard tuning services including waxing, edging, base repair, stone grinding, and general maintenance.  

• Mount, adjust, and repair ski and snowboard equipment according to manufacturer specifications and department standards.  

• Perform binding inspections and adjustments while following industry safety practices and certification requirements.  

• Maintain and service rental and demo fleets to ensure equipment is safe, functional, and guest-ready. Including fleet preparation and seasonal projects. 

• Diagnose equipment issues and recommend appropriate repair solutions.  

• Provide knowledgeable recommendations regarding tuning services, equipment care, accessories, and products.  

• Assist guests with selecting the appropriate service based on ability level, riding style, snow conditions, and equipment needs.  

• Complete guest service transactions accurately, including repair orders, retail sales, and service payments.  

• Maintain accurate documentation of completed work and equipment services.  

• Maintain proper inventory levels of ski and snowboard parts, bindings, supplies, and repair materials.  

• Inspect shop equipment daily and complete routine cleaning and maintenance.  

• Operate tuning machines, tools, and shop equipment safely and efficiently after completing required training and certifications.  

• Maintain a clean, organized, and safe work area following department standards.   

• Handle guest questions, concerns, and service issues professionally while working toward positive solutions.  

• Perform other duties as assigned. 

ABILITY REQUIREMENTS 

• Prior tuning experience desired 

• Ability to work as a team and take direction 

• Passes all ski binding and machinery certifications (certifications will be provided)  

• Knowledgeable about the products we carry/sell 

• Cash handling accuracy 

• The ability to upsell products 

PHYSICAL DEMANDS AND WORKING CONDITIONS 

• This position requires us to work evenings, weekends and holidays while in operation. 

• Able to lift, carry, or otherwise move and position a minimum of 50 pounds on an occasional basis. 

• Auditory and visual acuity to operate heavy machinery, computers, phones, mobile devices and basic office equipment on a constant basis. 

• Ability to work for extended periods of time standing, walking, kneeling, pushing and pulling on an occasional basis. 

• Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.  

KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS   

• The ability to learn computer programs   

• Basic mechanical and cash handling experience   

• The ability to stand for extended periods of time  

• Communication with our guests   

This job description is an overview of the scope of responsibilities and is not intended to be an inclusive list of job tasks and expectations. With the evolution of this resort and position, the responsibilities of this position may change. 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Reasonable accommodation will be made to enable qualified individuals with disabilities to perform the essential functions. 

An Equal Opportunity Employer