Crystal Mountain
Lead Ticket Checker, Winter 26/27
33914 Crystal Mountain Blvd, Enumclaw, WA 98022-7938
Full-time
First seen by offpeak October 4, 2026
See your drive time Apply on Crystal Mountain's site
WORK AND PLAY IN THE MOUNTAINS
Join our team of big mountain adventurers at the largest ski resort in Washington! Here at Crystal, it’s more than our work. It’s our passion for the guest experience, the outdoors, and the community that bring us together at the end of the tree-lined road. We come from near and far to be up on the mountain because it’s an experience you just don’t get anywhere else. Events are always on the calendar and friends are always down to play. Work in the beautiful National Forest, neighboring Mt. Rainier, as a premier Ikon Pass destination with a whole lot of stoke to share.
JUST LIKE THE TREES, WE ARE GROWING! Apply today to grow your mountain roots with us— whether you are looking to escape the city, expand your skills, or progress in the ski industry, we have a variety of roles for hard-working and enthusiastic team-players. Find your line, join our team!
BIG PEAKS, BIGGER PERKS
Employee perks:
Free Alterra season pass (unlimited, direct to lift at all Alterra resorts)
+ Free Alterra season pass for spouse and dependents 25 & under
50% off window ticket price at IKON partner resorts
Free access to Alterra Mountain destinations during time off
Free ski-referral letters for employees to use at other mountain resorts during time off
Free friends & family day-ski vouchers (Periodic allotment)
Discounts on Ski & Snowboard Lessons
Discounts on Ski & Snowboard Rentals
Discounts on Gear Tune-Ups
Discounts on Food & Beverage
Discounts at Crystal Mountain Retail shops
Free Crystal branded swag
Pro deals on gear with 100s of brands
Discount Marketplace
Deals on accessories, auto, electronics, entertainment, fitness, food, home, pet supplies, travel, and more
Employee-only Night Skiing events
Employee Housing Available for eligible positions
Accrued paid time off for eligible positions
Group health insurance for eligible positions
401K benefit and generous match with immediate vesting for all staff members over 18
Opportunities for growth, advancement, and year-round employment
Position Title: Lead Ticket Checker
Business Unit: Mountain Operations
Position Reports to: Lift Operations Manager, Ticket Checking Supervisor
Positions Reporting to this Role: Ticket Checker
Location: Crystal Mtn, Washington
Wage: 22.00 - 23.50
Lead Ticket Checker is a housing eligible position
RESORT OVERVIEW, CULTURE AND VISION
Crystal Mountain, the Pacific North West’s premier destination for skiers, snowboarders, and summer adventurers. We are part of the Alterra Mountain Company family of resorts. A career with Crystal Mountain is more than what you do today; it’s being part of creating a community rooted in the spirt of the mountains, united by a passion for adventure, and celebrating legendary adventures and enduring memories that mountains bring everyone.
Who we are…
Crystal Mountain’s Mission is to deliver exceptional service and adventures worthy of our extraordinary mountain terrain and beauty.
We appreciate effort but value performance
We build relationships by acting with integrity
We communicate & decide through collaboration
We protect our environment to ensure our future
We have fun doing what we do
JOB SUMMARY –
Assist Ticket Checkers at multiple lifts in daily duties, identify and delegate tasks and projects for Ticket Checkers, and give Ticket Checkers breaks. Understand how the RFID gates and tablets work, know each ticket and pass type, and handle minor ticket and guest issues. Ticket Checking Lead will work closely with Guest Service employees while handling ticket issues.
ESSENTIAL DUTIES-
Efficiently perform all duties of a Ticket Checker
Enthusiastically interact with guests at every opportunity and provide customer service
Set up and break down multiple lift mazes daily
Lead your team of Ticket Checkers in assigned tasks and projects
Must be able to adhere to all company and departments policies and procedures and set an example for others to follow
Assist in training new employees
Ensure all breaks are completed in accordance with Department of Labor policies
Responsible for the overall appearance of mazes and staff, as well as auditing supplies and documentation throughout the day
Assist in physically demanding tasks such as shoveling
Conduct crowd control in lift lines
Have a professional appearance and demeanor
Be respectful to all employees and guests at all times
Must be dependable and reliable
Identify and delegate tasks to Ticket Checkers throughout day
Encourage a safe work environment
This job description is an overview of the scope of responsibilities and is not intended to be an inclusive list of job tasks and expectations. With the evolution of this resort and position, the responsibilities of this position may change.
KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS-
Leadership and/or Ticket Checking Lead experience required
Ski/Snowboard experience preferred
Clear and concise verbal and written communication skills
Excellent customer service skills
Must be self-motivated and able to maximize use of time and resources
PHYSICAL DEMANDS AND WORKING CONDITIONS-
This position is required to work early mornings, evenings, weekends, holidays, and long hours while in operation.
Be able to work flexible schedules
Able to lift, carry, or otherwise move and position a minimum of 30 pounds on an occasional basis.
Perform repetitive tasks
Ability to work for extended periods of time standing, bending, reaching, speaking, and sitting on a constant basis.
Working outside in various extreme cold and changing weather conditions for long periods of time
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions.
An Equal Opportunity Employer