Ski & Bag Storage Attendant, Winter 26/27

WORK AND PLAY IN THE MOUNTAINS
Join our team of big mountain adventurers at the largest ski resort in Washington! Here at Crystal, it’s more than our work. It’s our passion for the guest experience, the outdoors, and the community that bring us together at the end of the tree-lined road. We come from near and far to be up on the mountain because it’s an experience you just don’t get anywhere else. Events are always on the calendar and friends are always down to play. Work in the beautiful National Forest, neighboring Mt. Rainier, as a premier Ikon Pass destination with a whole lot of stoke to share.

JUST LIKE THE TREES, WE ARE GROWING! Apply today to grow your mountain roots with us— whether you are looking to escape the city, expand your skills, or progress in the ski industry, we have a variety of roles for hard-working and enthusiastic team-players. Find your line, join our team!

BIG PEAKS, BIGGER PERKS

Employee perks:

• Free Alterra season pass (unlimited, direct to lift at all Alterra resorts)

• + Free Alterra season pass for spouse and dependents 25 & under

• 50% off window ticket price at IKON partner resorts

• Free access to Alterra Mountain destinations during time off

• Free ski-referral letters for employees to use at other mountain resorts during time off

• Free friends & family day-ski vouchers (Periodic allotment)

• Discounts on Ski & Snowboard Lessons

• Discounts on Ski & Snowboard Rentals

• Discounts on Gear Tune-Ups

• Discounts on Food & Beverage

• Discounts at Crystal Mountain Retail shops

• Free Crystal branded swag

• Pro deals on gear with 100s of brands

• Discount Marketplace

• Deals on accessories, auto, electronics, entertainment, fitness, food, home, pet supplies, travel, and more

• Employee-only Night Skiing events

• Employee Housing Available for eligible positions

• Accrued paid time off for eligible positions

• Group health insurance for eligible positions

• 401K benefit and generous match with immediate vesting for all staff members over 18

• Opportunities for growth, advancement, and year-round employment

 Position Title: Ski & Bag Storage Attendant   

  Business Unit: Rentals   

 Position Reports to: Rental & Retail Sr. Manager   

 Positions Reporting to this Role: N/A 

 Location: Crystal Mountain, WA 

Wage Range:  $20.00 -$21.00 + Tips 

RESORT OVERVIEW, CULTURE AND VISION    

Crystal Mountain is the Pacific Northwest’s premier destination for skiers, snowboarders, and summer adventurers.  We are part of Alterra Mountain Company which consists of some of the world’s most aspirational brands.   

A career with Crystal Mountain is more than what you do today; it’s being part of creating a community rooted in the spirit of the mountains, united by a passion for adventure, and celebrating the legendary adventures and enduring memories that mountains bring to everyone. 

Crystal Mountain delivers best in class service and adventures worthy of our extraordinary terrain and beauty.    

We are here to shape the future of mountain adventure. 

We Embrace Empowerment 

We Honor Authenticity 
We Cultivate Collaboration 

We Prioritize Purpose 

JOB SUMMARY 

The Ski & Bag Storage Attendant is responsible for providing exceptional guest service while safely storing, organizing, and retrieving guests' ski, snowboard, and personal belongings. This role ensures equipment is accurately tagged, securely stored, and efficiently returned while maintaining an organized, clean, and safe storage facility. 

The ideal candidate is energetic, dependable, and enjoys interacting with guests in a fast-paced resort environment. Storage Attendants work closely with the Rental, Retail, and Lift Operations teams to create a seamless guest experience from arrival to departure. Team members are expected to maintain accurate inventory, assist with point-of-sale transactions, recommend resort products and services, and take pride in keeping the storage facility organized and operating efficiently. 

This position requires attention to detail, strong organizational skills, and a commitment to protecting guest property while delivering friendly, professional service. 

Job Requirements: 

• Excellent customer service skills with a friendly, professional, and guest-focused attitude.  

• Ability to work independently while contributing to a collaborative team environment.  

• Strong organizational and time management skills.  

• Ability to accurately tag, track, store, and retrieve guest equipment.  

• Basic computer proficiency and the ability to learn point-of-sale (POS) and storage management software.  

• Ability to learn resort products, services, and promotions to answer guest questions and make recommendations.  

• Strong attention to detail to ensure guest belongings are handled safely and accurately.  

• Ability to resolve guest concerns professionally and escalate issues when appropriate.  

• Ability to maintain a clean, organized, and safe work environment.  

• Ability to prioritize tasks during busy arrival and departure periods.  

• Willingness to assist other Rental and Retail operations as business demands require.  

• Ability to work weekends, holidays, evenings, and peak vacation periods. 

ESSENTIAL DUTIES 

• Open and prepare the Ski & Bag Storage facility for daily operations.  

• Securely store, organize, and retrieve guest skis, snowboards, boots, poles, bags, and personal belongings using established inventory procedures.  

• Accurately tag and track all guest equipment to ensure timely and accurate retrieval.  

• Process storage transactions, season storage accounts, and daily storage services using the point-of-sale system.  

• Collect payments and accurately reconcile daily transactions.  

• Maintain security and accountability for all guest equipment stored within the facility.  

• Perform routine inspections of stored equipment and notify supervisors of damaged or abandoned items.  

• Assist guests with carrying, loading, and transporting equipment when appropriate.  

• Maintain organized storage racks and maximize storage capacity throughout the season.  

• Wax season-storage skis and snowboards according to department standards.  

• Maintain cleanliness of guest areas, storage rooms, walkways, entrances, and workstations.  

• Remove snow and ice from entrances, exits, walkways, and storage areas to provide a safe environment for guests and employees.  

• Communicate effectively with Rental, Retail, Lift Operations, and Guest Services to provide seamless guest experiences.  

• Recommend rental upgrades, retail merchandise, tuning services, and other resort products when appropriate.  

• Handle guest concerns professionally while striving to resolve issues quickly and efficiently.  

• Follow all company safety and risk management procedures.  

• Perform other duties as assigned. 

KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS   

• Binding certification test. (in-house testing)  

• Basic snowblower experience is desired  

• Must be able to shovel snow  

• Lift and move up to 40 lbs. of weight  

• Operate POS system, and organize space 

• The ability to work by yourself and to stay motivated  

 PHYSICAL DEMANDS AND WORKING CONDITIONS  

• This position requires you to work evenings, weekends and holidays.  

• Able to lift, carry, or otherwise move and position a minimum of 30 pounds on an occasional basis.  

• Manual dexterity to operate a computer and other common office equipment on a constant basis.  

• Shoveling snow and keeping the sundeck clear of snow and ice 

• Some basic mechanical and cash handling experience is desired 

• Ability to work for extended periods of time standing, bending, reaching, and speaking on a constant basis.  

• Positive attitude with strong guest services and communication skills   

• Abides by all Crystal Mountain employment guidelines  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Reasonable accommodation will be made to enable qualified individuals with disabilities to perform the essential functions.  

An Equal Opportunity Employer