Retail Associate

At Stratton, we are a team of people who work extremely hard and take our jobs very seriously, without forgetting how to laugh and have fun.  We choose people that display the talent and attitude that exemplify the high level of service our guests expect and deserve. Our vision is to be A BOLD MOUNTAIN COMMUNITY CULTIVATING EXTRAORDINARY EXPERIENCES. 

BESIDES GETTING PAID TO WORK AT AN INCREDIBLE RESORT, WHAT'S IN IT FOR YOU?

Stratton's team members are rewarded with job experience, opportunities for career advancement and some great lifestyle perks (eligibility based on employee type).

• Alterra Mountain Company Employee Pass - free lift access & discounts at Alterra resorts
• Free or discounted multi-resort dependent season passes
• Free or discounted IKON pass 
• Discounted golf & fitness center memberships
• Employee childcare rates & discounted seasonal programs
• Retail + F&B discounts
• Friends & family tickets
• Onsite medical clinic
• Medical, dental, vision, life, disability, EAP, HSAs, & FSAs
• 401(k) plan with company match
• Discounted tuition plan
• Paid parental leave
• Paid sick time, FTO, Vacation

Additional perks & benefits for year round employees

POSITION SUMMARY  

The Retail Associate is responsible for providing excellent customer service, while selling merchandise at one of our village store locations. The Retail Associate will contribute to the customer experience, ensuring each customer leaves satisfied. The ideal Retail Associate will have a personal passion or professional experience within the outdoor industry and recreational activities. Our village store locations that currently have openings include, Burton, The North Face, First Run, & Mountain Sweets. Seasonal full-time and part-time positions available through out our retail portfolio. This role is compensated at $20.00/hour.

Recruitment for this role will be ongoing through December.

ESSENTIAL DUTIES 

• Assist the customer in finding the right product for their needs and desires 

• Accurately and efficiently completing customer transactions  

• Accurate cash handling and computer procedures 

• Merchandising the store as directed by manager, supervisor or lead 

• Answer the telephone according to Stratton’s telephone standard 

• Follow daily opening & closing procedures for your location 

• Participate in all retail/rental & corporate training programs 

• Know the product and services offered in your location as well as other Retail/Rental locations and the Resort as a whole 

• Continually exceed our guests’ expectations and create memories for both guests & employees

QUALIFICATIONS, KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS 

• Must be 16+ years of age 

• Previous retail, or customer service experience, preferred
• Previous recreational industry experience, a plus
• A passion for the outdoor industry, a plus

• Strong computer literacy 

• Self-motivated 

• Strong communication, and organizational skills  

PHYSICAL DEMANDS AND WORKING CONDITIONS  

This position may be required to work evenings, weekends and holidays. 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.   

An Equal Opportunity Employer