Clinical Program Manager-13050-001

The Clinical Program Manager will have clinical and administrative responsibilities to ensure that the Department of Neurology is run according to policies and regulatory requirements, and will work in conjunction with the Queens Stroke Program Medical Director and will directly report to the Director of Neurology. The manager will act as the Supervising Advanced Practice Provider, and directly oversee the Advanced Practice Providers in the Department of Neurology. 

Clinical Responsibilities

• To work as an Advanced Practice Provider in the Department of Neurology; duties include direct in-patient consultation services and outpatient care.
• Teaching and supervision of Advanced Practice Providers, residents and medical students
• Will be responsible to assess any process delays and work on PI projects as associated with the supervisory role
• Advocates for patients and family members, by designing policies and services that promote patient rights and optimal environments of care, building on customer satisfaction
• Assists with stroke code activations to ensure protocols are followed
• Assists in coordination of the tele-stroke program and transfers among facilities

Operations/Administrative Responsibilities:

• To work with and support the Director of the Department of Neurology in establishing and maintaining patient care policies and procedures and ensuring the department conforms with the bylaws, rules and regulations of the NYC Health + Hospitals | Queens Medical Staff and appropriate Federal, State and Local laws and regulations
• Continuously monitors operational efficiency of the neurological services
• Prepares all required reports and performs the requisite data reconciliation
• Collaborates with physician leaders, specialists, nursing, service line team members, and other disciplines on stroke program policies, procedures, and protocols to improve outcomes for stroke patients and enhance the healthcare environment
• Identification of stroke patients on a real-time basis, and entering all required data elements into the designated stroke center database and registry 
• Provides coordination and administrative functions for the multidisciplinary Stroke Steering committee 
• Responsible for participating in stroke program marketing
• To represent the Director of the Department and to act in their stead in case of their unavailability

Education and Outreach:

• Participates in community and educational outreach activities to improve awareness of neurological emergencies
• Identifies and facilitates opportunities for community engagement for stroke patients and caregivers i.e. stroke support groups, community events, and health fairs

Quality of Care/Regulatory:

• Utilizes quality improvement data to identify and implement evidence-based interventions that reflect current scientific knowledge of neurology; practice and promote continuity of care
• Ensures the implementation of standards of care according to Clinical Practice Guidelines.
• Assesses the need for, plans, and implements quality improvement programs driving neurology quality measures
• Participates in patient follow up and monitors patient satisfaction scores
• Participates in Joint Commission and State Stroke Center certification efforts focusing on compliance of standards
• Incorporates current stroke AHA guidelines and evidence-based practice into their respected stroke standards of practice
• Reviews and analyzes data for trends, shares data with stakeholders, and utilizes data for performance improvement initiatives
• Abstracts and manages data for Get with the Guidelines and the Joint Commission

Additional duties may be assigned by the Director as needed:

• Assigns and schedules clinical staff
• Supervises Advanced Practice Providers in areas of responsibility and professional development 
• Monitors and appraises performance
• Recommends termination, discipline and advancement based on performance evaluations. Participates as indicated in the disciplinary process
• Interviews Advanced Practice Provider candidates and makes recommendations for hiring
• Plays a leadership role in the training of new employees. Assures that the training process meets department standards
• Participates in the ongoing quality improvement activities of the department as assigned
• Participates in special projects as assigned
• Remains informed of patient management trends based on literature
• Represents department as indicated on hospital wide committees

• Master?s degree preferred
• Minimum of 3-5 years of clinical experience
• Licensed as a Physician Assistant in the State of New York
• Certification with the National Commission on Certification of Physician Assistants
• DEA number
• Medicaid number
• Ability to remain positive and supportive under high stress situations
• Excellent written and verbal communication skills
• Professional in dealing with confidential information
• Builds and maintains supportive relationships with nursing and physician colleagues, hospital administration, other departments and outside agencies
• Understanding of coding, documentation and regulatory requirements helpful