General Manager II - Last Mile & Food Service Operations

We're looking for an experienced General Manager with a strong background in last-mile food service operations to lead a well-established, tenured team. 

This leader will oversee all aspects of facility operations, including transportation, financial performance, customer satisfaction, and team development. Serving as the primary point of contact for approximately 450 customers, the General Manager will build strong customer partnerships, remain highly accessible and responsive, and ensure performance aligns with customer KPIs and service expectations. 

The role includes full ownership of the site's P&L and oversight of a private fleet operation, including company drivers and company-owned vehicles. We're seeking a leader who can build on an already strong culture while driving operational excellence, continuous improvement, and customer-focused results. 

The ideal candidate will have:  

✔ Strong last-mile transportation and food service distribution expertise  

✔ Experience leading full facility operations and owning P&L performance 
✔ Experience managing a private fleet of company drivers and company-owned equipment 
✔ A proven track record of building customer relationships and delivering against customer KPIs 
✔ A passion for developing high-performing teams 
✔ A history of driving results in fast-paced distribution and logistics environments 

 
Provide strategic direction and operational support to meet the established goals for a small to medium sized warehouse which carries a broad scope of responsibilities and complexity. Operate facility while following all regulatory and company safety standards, policies, and procedures. 

KEY DUTIES AND RESPONSIBILITIES

•  Direct, recruit, train, develop, and provide performance feedback to direct reports to ensure productivity, 
  efficiency, and effectiveness
  • Achieve company performance goals including internal and external Key Performance Indicators (KPIs), such 
  as Labor to Revenue (LTR), truck turn times, and customer service standards
  • Review and analyze all warehouse activities and costs to drive process improvement
  • Collaborate with Sales Manager in marketing and sales efforts, including planning new account strategies, 
  prospecting new accounts, sales calls, developing and quoting rates, negotiating contracts, and closing sales
  • Establish and ensure facilities have excellent focus on customer service and client relationships
  • Monitor and control budgets, capital expenditures, material handling equipment and space utilization to meet 
  corporate targets
  • Facilitate and support initiatives that ensure the proper receipt, storage, handling, and/or distribution of food 
  to exceed Lineage safety and food quality standards as well as employee health and safety

MINIMUM REQUIREMENTS (KNOWLEDGE, SKILLS, ABILITIES)

Bachelor’s Degree or equivalent work experience

• 4 years’ Operations Management experience in Supply Chain or related field
• Demonstrated proficiency in development and implementation of strategy/annual plans (budget, operational 
performance, SOPs, workshops, etc.), and bottom-line cost/efficiency management
• Experience with continuous improvement quality processes such as Six Sigma and/or LEAN
• Experience managing, training, and developing people in operation roles
• Proficient computer skills, including Microsoft Office Suite
• Demonstrated Experience working with Warehouse Management Systems (WMS)
• Excellent verbal and written communications skills including the ability to interact with internal and external 
customers
• Ability to lead discussions, make presentations and deliver technical results to a non-technical audience
• Excellent analytical and problem-solving skills, including the ability to deal with ambiguity
• Ability to travel up to 25%
• Ability to work in temperatures as low as -20 Fahrenheit/-25 Celsius in cold storage sites or up to 100 
Fahrenheit/37 Celsius in dry storage sites while wearing company provided personal protective equipment 
and freezer gear
• Must be able to lift a minimum of 40 lbs./18kgs.; weight may be more dependent upon facility
• Must be comfortable with various noise levels, at times, can be loud

Why Lineage?

This is an excellent position to begin your career path within Lineage! Success in this role enables greater responsibilities and promotions! A career at Lineage starts with learning about our business and how each team member plays a part each and every day to satisfy our customers’ requirements. Beyond that, you’ll help us grow and learn on our journey to be the very best employer in our industry. We’ll ask you for your opinion and ensure we do our part to keep you developing and engaged as we grow our business. Working at Lineage is energizing and enjoyable. We value respect and care about our team members.

Lineage is an Equal Employment Opportunity Employer and is committed to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful harassment and retaliation.  Lineage will not discriminate against any applicant on the basis of race, color, age, national origin, religion, physical or mental disability or any other protected status under federal, state and local law.

Benefits

Lineage provides safe, stable, reliable work environments, medical, dental, and basic life and disability insurance benefits, 401k retirement plan, paid time off, annual bonus eligibility, and a minimum of 7 holidays throughout the calendar year.