Lead Front Desk Agent

Are you looking for a place where meaningful moments are made together?  

Hourly Wage: $25.25

Shift: 1st/2nd; must be available to work weekends and holidays

Position type: Full Time

At Marriott Vacations Worldwide (MVW), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Lead Guest Services Associate at MVW, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together. 

Where great benefits lead to a life fulfilled. 

• Competitive Pay 

• Medical/Dental/Vision/401K opportunities 

• Travel discounts 

• Credit Union Membership 

• Tuition Reimbursement 

• Professional Counseling & Family Support 

• Growth and Development Opportunities 
• *Benefit Eligibility will vary by position 

Site Specific Perk:

• Free parking 
• Department celebrations  
• Associate Appreciation Week 
• Monthly associate recognition and reward programs 
• Company branded winter coat, uniforms and work shoe stipend provided 
• Discounts on local food, fitness, recreation  

As a Lead Guest Services Associate, a typical day will include:  

• Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities. 

• Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.   

• Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.) 

• Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction.  

• Answers telephone calls and routes calls to the proper department as applicable.    

• Ensures that any outstanding requests or problems from the previous day receive priority and are resolved.  

• Assists management with training new associates or hourly duties as needed.  

Guest Experience and Company Standards 

• Welcome and greet guests and anticipate and address their needs. 

• Interact with colleagues and guests professionally and promptly. 

• Contribute to team goals. 

• Always follow company policies and safety procedures. 

To Become a Lead Guest Services Associate at MVW:  

• Available to work various shifts, holidays, and both weekend days. 

• Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time. 

• Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance. 

• Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.  

• Specific job duties may differ by property, size of team, or facility. 

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.