Café Ambassador - Seasonal - Flagship - New York, NY

**The sales incentive bonus pay program applies to regular employees only and does not apply to seasonal hires.

At Swarovski, your ideas are valued, and your work helps create unforgettable moments for our customers every day.

Ready to bring brilliance to life with one of the most iconic brands in fashion and design? Join our team and be part of a culture where service meets style, and every interaction reflects the pop luxury and elegance of Swarovski.

As a Café Ambassador, you’ll deliver exceptional service, create memorable brand experiences, and inspire customers with your passion for our brand. 

About the Job

• Provide outstanding customer service while supporting seamless day-to-day cafe operations.
• Maintain high standards of cleanliness, inventory management, equipment upkeep, and food safety compliance.
• Assist with daily preparation, service delivery, and operational activities to ensure efficient customer experience.
• Build strong customer relationships and encourage participation in loyalty programs and brand initiatives.
• Demonstrate a collaborative, customer-focused approach by supporting team members across all areas of the store.
• Help maintain a safe, compliant, and welcoming environment by adhering to all company policies, procedures, and food safety standards.
• This is a seasonal position expected to run from October 2026 to January 2027.

About You

• Passionate about fashion, luxury, or lifestyle brands
• Experience in the Food & Beverage/ Hospitality industry
• Valid and current NYC Food Protection Certificate from the New York City Department of Health
• Excellent and proven customer service skills and a winning personality that builds trust
• Curious, empathetic, and results-driven team player with a commercial mindset
• Confident expressing your individuality and bringing creative ideas to the team

What We Offer

You can expect a range of benefits, including:

• Exclusive employee discounts on Swarovski products
• A global employee assistance program offering support in the areas of mental, physical, and emotional health, managerial support as well as financial and legal matters
• Comprehensive product and personal training to help you grow

Many of our employees  grow into leadership or specialist roles such as Store Manager, Trainer or Visual Merchandiser roles. We support your development so you can build a career that matches your ambitions.

About Swarovski

Swarovski creates crystal-based products of unique quality and craftsmanship that bring joy and celebrate individuality. Founded in Austria in 1895, we design, manufacture, and sell the world’s finest crystals, gemstones, Swarovski Created Diamonds, zirconia, jewelry, accessories, and home décor.

Sustainability and responsibility are at the heart of our brand, from circular innovation to diversity, inclusion, and the philanthropic work of the Swarovski Foundation. We empower people to express their individuality with confidence and respect, and we believe that different perspectives make us stronger.

Swarovski is an equal opportunity employer. We are committed to fair, inclusive recruitment and to building a workplace where everyone feels they truly belong.

All employment decisions will be made without regard to race, color, religion, age, national or ancestral origin, gender, sexual orientation, marital status, citizenship status, veteran status and disability.