CS Logistics Administrator - Final Control

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values ​​of our Houses, through a process of permanent creativity.

Role Overview

The Cost Estimate Administrator is responsible to perform aesthetic checks on watch/clock/jewelry products after the repairs are completed, ensure that the proper service was performed on the repair

Perform tasks following accepted industry standard procedures for product repairs.

This position will report directly to the CS asst manager.

Responsibilities

• Validate that the proper service was performed on the repair.
• Perform aesthetic checks for completed repairs of watches and clocks.
• Check individual components of the watch.
• Ensure the item is in the same condition or better upon its return to the client.
• Ensure all items of the repair provided by the client are returned.
• Ensure components requested by the client are returned according to policy.
• Prepare client invoices for finished repairs and ensure payment is confirmed and collected for end clients & non-authorized accounts.
• Prepare Customs documents (proformas) for international shipments to various locations.
• Create system transfers for return components on finished goods to the main distribution center based on manufacturer guidelines.
• Reconcile repairs from vendors to proper paperwork.
• Reconcile any extended repair beyond the departmental lead time.
• Assist with managing the RUS Mailbox and provide email responses to incoming inquiries from internal clients according to KPI.
• Support the team with audits performed for quality measures as defined by Supervisor/Manager.
• Meet or exceed quality and productivity objectives.
• Escalate issues concerning missing product to the direct supervisor upon discovery.
• Demonstrate the ability to be proactive, follow directions, make decisions, problem-solve, and adapt to change.
• Help with processing repair, finished goods, and spare parts inventories via counting and systematic data entry.
• Assist other cross-functional departments with projects or tasks based on business needs.

Qualifications

• Watchmaking knowledge is a plus
• Excellent communication skills
• 2+ years employment in a production based environment preferred
• Previous SAP experience preferred
• College degree preferred
• Team spirit, ability to follow directions, make decisions and problem-solve

NOTE:  This role is hired into working from the Richemont Technical Center (RTC), 15100 Trinity Boulevard, Suite 300, Fort Worth, TX 76155 on a temporary basis until April 2027.  Between April and June 2027 this position, will be based out of our new location which is in driving distance from the RTC.

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

We Offer – United States

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

At Richemont, We Craft the Future!

Salary will be determined based on relevant skills and experience.

#Richemont #WeCraftTheFuture