Monarch

Residential Team Leader, ICF

301 Southridge Rd, Jamestown, NC 27282-8815

Full-time

First seen by offpeak October 4, 2026

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Scheduled Weekly Hours:

Schedule:

Monday - Friday (8:00am - 5:00pm) with availability after hours

Pay Range Minimum:

$50,000.00

Education We're Looking for:

Minimum of a Bachelor Degree (dependent upon experience) (Required)

Certifications We're Looking For:

Drivers License (Valid) - USA, Qualified Professional (QP) - Monarch-DSM

Experience We're Looking For:

Experience overseeing daily operations of residential programs | 2 years | Not Required
Experience working directly with individuals with intellectual and developmental disabilities in residential, community, or day program settings | 3 years | Not Required
Experience working with children or adults (dependent upon population served) with a mental health diagnosis or an intellectual/developmental disability | 1-4 years (Dependent Upon Education - see Job Description) | Required
Management Experience | 3 years | Not Required

Additional Details:

SIGN ON BONUS $2,000 ($500 at 3 months of employment; $500 at 6 months of employment; $1,000 at 1 year of employment)

A Qualified Professional (10A NCAC 27G .0104) must have one of the following combinations of education and experience:

Bachelor degree (non Human Services) with 4 years full time experience with the population served required
Associate or Bachelor degree (Human Services) with 2 years full time experience with the population served required
Master degree (Human Services) with 1 year full time experience with the population served required

Job Description Summary:

The primary responsibilities of the Residential Team Leader is to provide supervision and guidance to both staff and the individuals they support to enhance quality of life through services that enable individuals to achieve their personal dreams and goals. This position serves as the qualified professional for all assigned people and Intermediate Care Facility (ICF) programs. This position plays a key role in supporting ICF programs, ensuring exceptional service delivery, operational excellence, and adherence to ICF’s regulatory standards, mission and program objectives.

What You'll Do:

Provide initial and ongoing assessment, evaluate effectiveness of person-centered plan and progress made by person receiving services, participate in team meetings with other providers and natural supports as needed and facilitate development of person-centered plan.
Identify methods whereby services can be provided using existing community resources whenever possible.
Continuously use person-centered approaches and positive approach strategies when interacting with people we support. Integrate strategies into program plans.
Ensure requests for services are made considering eligibility, continued stay and discharge criteria for the service definition. Services and supports that match the person-centered plan and the individual’s needs shall be in place and be fiscally viable.
Initiate and maintain clinical authorization and systems that ensure all aspects including, but not limited to: timeframes, audits, following through on clinically related issues preventing authorization approval or billing, how to resolve issues locally/regionally, conducting reviews of clinical documentation to ensure that it meets the requirements for the service being provided.
Ensure staff are appropriately trained regarding plans and related programs and demonstrate an understanding of specific plan components (including but not limited to all privileging requirements as outlines by area programs).
Complete clinical supervision plans and monitor performance by being present when day-to-day activities are taking place, on all shifts and by unannounced visits.
Ensure that all required and/or requested reports/documentation are completed. Maintain the records of the individuals supported. Coordinate the completion of daily, monthly, quarterly, and annual documentation in the EHR and/or medical record.
Use a range of communication skills and strategies to establish a mutual relationship with the individual, staff, co-workers, supervisors, other stakeholders and people who are important to the individuals receiving services.
Take responsibility for hiring, discipline, firing, training, and performance appraisals where appropriate. Coordinate employee development and corrective actions forms to ensure consistency and legality with Administrative Services Manager or other appropriate personnel to ensure superior service for the individuals being supported. Ensure the Director of Program Operations is informed as applicable.
Respond effectively and timely to all incidents following agency policies and procedures.
Maintain a safe working environment for employees and people receiving services
Demonstrate knowledge of emergency procedures including preventative and crisis services. Schedule and participate in on-call coverage.
Demonstrate knowledge of and comply with all agency policies and procedures, as well as state and federal statutes and regulations related to specific program areas
Complete all other relevant responsibilities as assigned by the supervisor.
Driving and travel may be required.

Benefits:

We offer a competitive and flexible total rewards package designed to support the diverse needs of our team members. In addition to base compensation, eligible employees have access to a range of customizable benefits and perks, which may include comprehensive health coverage, retirement plans, professional development support, and more. Specific offerings are tailored to the role, employment type, and location. We look forward to discussing the details of your personalized compensation and benefits package—and what matters most to you—during the interview process.

Make a Difference in Someone’s Life!

At Monarch, we work together to provide life-changing care in communities across North Carolina and Rhode Island. As a team, we provide hope, promote wellness, and empower individuals and families impacted by mental illness, substance use disorders, intellectual and developmental disabilities, and traumatic brain injury.

You Belong at Monarch Healthcare

You deserve a positive and encouraging work environment - a place where you can do your best work and grow as a professional. That is just what you’ll find at Monarch Healthcare. Here, we care for people, including our team members. We offer a comprehensive, competitive benefits package that supports full-time and part-time team members and their families. More than just a job, this opportunity with Monarch Healthcare will give you room to spread your wings and grow because we believe in promoting from within and developing future leaders.

Monarch Healthcare is an Equal Opportunity Employer

Monarch Healthcare offers opportunities as diverse as the people we support and the communities we serve. Monarch Healthcare is an equal opportunity employer and we are firmly committed to supporting and celebrating all forms of diversity.

Monarch Healthcare does not accept paper applications. Any person with a disability who needs any reasonable accommodation under the Americans with Disabilities Act to apply for a position or otherwise to participate in Monarch Healthcare job search or selection process, should contact HR@MonarchNC.org or call (704) 986-1550.

This job description in no way implies that these are the only duties and responsibilities to be performed. You will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of Monarch Healthcare.

Department:

LTSS - Non-Service