Pro Assistant Sales Manager in Training

With a career at The Home Depot, you can be yourself and also be part of something bigger.

Position Purpose:

Pro Assistant Sales Manager (PASM) in Training are gaining hands-on experience in the responsibilities and functions of the Pro Assistant Sales Manager role. Throughout their training, PASMs in Training will become familiar with Manager on Duty responsibilities and will learn to oversee the in-store Pro Department Operations to ensure the successful execution of key programs that enhance customer service, and store presentation. Training will focus on driving profitability and mitigating shrinkage by managing associates and operations to meet sales goals, ensuring product availability, and maintaining Pro standards. PASMs in Training will collaborate with the Store Manager, Assistant Store Managers (ASMs), and field leaders to learn, develop and implement strategies that boost sales and profitability, creating actionable game plans for departmental success, managing direct reports, and ensuring smooth department operations.

PASMs in Training will learn to direct associates to the store’s top priorities, provide regular coaching, and ensure their teams are well-versed in Pro Operations and services. By leading through example, PASMs in Training will champion people-centered leadership while consistently delivering results in sales, customer service, and profitability. Pro Assistant Sales Manager in Training have a duty to uphold, maintain, and support all lawful company policies and positions.

During the PASM in Training period, which will be up to 6 weeks, you will be learning to execute PASM key responsibilities.

Key Responsibilities:

• 15% - Customer Service / Experience - Drive customer service and associate engagement; coach associates on proper customer service techniques and ensure team is providing the highest level of customer service.   Lead GET culture and set the example, observe customer interactions, recognize wins and coach on ways to improve. Teach, coach and train Department Supervisors (DSs) and associates on, customer service standards and operational excellent to improve profitability. Manage customer service activities, so as to optimize and sustain sales performance, profitability, and customer satisfaction. Ensure Customer concerns are solved effectively and take necessary actions to resolve situations promptly. Ensure all associates understand the importance  of excellent customer service, in-stock, and store appearance. Recognize great customer service behaviors using recognition tools. Provide feedback on service standards
• 20% - People - Make recommendations in the selection process by assisting with recruitment, and interviews, and makes decisions on qualified candidates to hire. Review personal KD training completion and ensure Depts Knowledge Depot Training is current and promote engagement through use of learning tools available on the HDphone (e.g., Pocket Guide).. Evaluate performance and take action as necessary for personnel actions, which include: work allocation, training, development, performance management, compensation, problem resolution, discipline and terminations. Monitor associate engagement levels and drive voice of the associate initiatives. Identify and resolve associate’s concerns. Delegate tasks to DSs and teach them to utilize store platforms to assign tasks and follow up with their associates. Use coaching as a collaborative approach to improve performance through goal setting, providing feedback, and maintaining relationships; provide in the moment coaching based on observations and behavior and support active associate development. Support talent management efforts by monitoring succession planning and ensure all associates have active Development Blueprints in place. Adhere to all Company policies & procedures and hold associates accountable for following all Company policies & procedures
• 15% - Safety - Ensure associates follow all safety and hazmat procedures and Safety Matters guidelines at all times. Complete assigned safety training courses applicable to role. Use Proper PPE (Personal Protective Equipment) and guide associates on proper use. Utilize proper lifting techniques and educate store associates on these practices. Obey the required safe distances around Lift Equipment and guide other associates on the correct policies. Adhere to work rules identified in Standard Operating Procedures and inform store associates on these rules. Immediately correct unsafe conditions and offer assistance to customers who are shopping in an unsafe manner; ensure that aisles and walking surfaces are safe. Ensure associates complete all relevant checklists in accordance with timing expectations and verify issue correction, and preventative actions are in put in place. Recognize store associates for safe behavior
• 15% - Sales & Productivity - Maintain department profitability through analysis, trend identification and responding to identified problems.  Communicate Home Depot objectives to associates and motivate them to achieve established goals. Walk side by side with direct reports to assess sales, service and profitability opportunities, and create effective game plans to accomplish necessary improvements and celebrate wins. Review assigned Gameplan tasks, execution of events, myProjects and company priorities; Communicate upcoming projects and priorities communicated in Weekly Playbook, myProjects or Internal communications. Include partnership with MET where appropriate, to understand upcoming projects, resets, and other run the business plays. Leverage sales and profit opportunities through Shrink Management, Safety and Environmental Compliance, P&L management, and Markdown controls. Verify DS are tracking department performance using tools. Guide DSs to make informed decisions to maximize sales. Emphasize the importance of monitoring departmental performance & teach associates how to find key performance metrics. Identify and build relationships with the store's best Pro and DIY customers.
• 20% - Shared MOD Responsibilities - Perform Opening, Closing and MOD activities as well as other whole store focus responsibilities. Lead store kickoff meeting and walk each department to ensure store readiness.  Communicate messages, priorities, and tasks to all associates. Conduct hand-off walk with the prior MOD before their shift ends; identify areas for focus or follow-up. Ensure that ZMA/RTV/On-hand approvals are being completed. Connect all customer service-related escalations to the appropriate associate and ensure resolution. Ensure appropriate staffing in assigned departments, address staffing opportunities and associate call outs, and monitor associate attendance variances.
• 15% - Store Appearance - Ensure proper maintenance, merchandising, and organization of displays and store events in accordance with store standards. Communicate and ensure associates adherence to department standards. Review merchandise presentation, signage, and pricing daily. Ensure store is free of clutter and organized.
   

Direct Manager/Direct Reports:

• This Position typically reports to the Store Manager
• This position has 0 Direct Reports

Travel Requirements:

• Travel between locations required.
   

Physical Requirements:

•  Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (8-20 pounds).

Working Conditions:

•  Located in a comfortable indoor area. Conditions could produce mild discomfort on occasion.
   

Minimum Qualifications:

• Must be 18 years of age or older
• Must be legally permitted to work in the United States
   

Preferred Qualifications:

• None
   

Minimum Education:

• The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
   

Preferred Education:

• No additional education.
   

Minimum Years of Work Experience:

• 1
   

Preferred Years of Work Experience:

• No additional years of experience
   

Minimum Leadership Experience:

• 1
   

Preferred Leadership Experience:

• No additional leadership experience
   

Certifications:

• None
   

Competencies:

• Self-Development
• Drives Engagement
• Communicates Effectively
• Customer Focus
• Develops Talent
• Drives Results
• Manages Conflict

For California, Colorado, Connecticut, Rhode Island, Nevada, New York City, Ithaca (NY), Westchester County (NY), and Washington residents: