Inside Channel Account Manager (MSP Focus)

Summary

Job description

FUNCTIONAL RESPONSIBILITIES AND DUTIES

• Develop and execute a channel strategy focused on growing the MSP business, including recruiting, enabling, and scaling strategic MSP partnerships to drive revenue and market expansion.
• Build strong relationships with MSP partners and their sales organizations, creating joint go-to-market strategies, pipeline development plans, and programs that increase partner-sourced and partner-influenced business.
• Own MSP partner performance and growth, including forecasting, business planning, enablement, and ongoing optimization of channel programs and incentives.
• Conduct regular business reviews with customers and partners to identify expansion opportunities, strengthen relationships, and drive long-term account growth.
• Collaborate cross-functionally with Sales, Marketing, Product, and Operations to deliver compelling solutions and resources that help MSP partners win and retain customers.
• Enable partners with the knowledge, tools, and resources needed to effectively support shared customer accounts and position ESET solutions.
• Maintain a strong understanding of ESET's product portfolio, cybersecurity trends, and competitive landscape to effectively articulate value and overcome competitive challenges.
• Maintain accurate customer, partner, opportunity, and forecasting data within the CRM system.
• Support partners with deal registration, quoting, and order management to facilitate successful sales execution.
• Achieve monthly, quarterly, and annual revenue, retention, and KPI targets.
• Perform other duties as assigned.

Salary range for this position is up to $100K OTE depending on experience.

REQUIREMENTS
Education

• Bachelor's degree in Business, Marketing, Sales, Information Technology, or a related field preferred.
• Equivalent combination of education and relevant sales experience will be considered.

Experience

• 4-6 years of experience in account management, channel sales, or business development within the cybersecurity, software, or technology industry.
• Proven success managing and growing existing customer accounts while working through channel partners, distributors, and resellers.
• Demonstrated ability to build trusted customer relationships, identify expansion opportunities, and consistently exceed revenue targets.
• Experience developing account plans, managing complex sales cycles, and accurately forecasting revenue.
• Strong understanding of indirect sales models and the ability to influence and collaborate with partners to achieve customer success.
• Experience working cross-functionally with Sales, Sales Engineering, Marketing, Customer Success, and Distribution teams.

Knowledge:

• Excellent verbal and written communication skills.

• Strong interpersonal and relationship-building abilities.

• Self-motivated with a desire to learn and grow in a sales career.

• Comfortable making outbound calls and engaging with prospective customers.

•  Strong organizational and time management skills.

• Ability to work independently and as part of a team.

• Basic proficiency with Microsoft Office; experience with a CRM (such as Salesforce or HubSpot) is a plus.

• Willingness to receive coaching and adapt to feedback.

Benefits

Health & well-being

• Cigna Medical Plan
• Cigna Dental Plan
• EyeMed Vision Plan
• Reliance Standard Life Insurance
• Reliance Standard Long Term Disability Plan
• HealthJoy Employee Assistance Program
• Cigna Supplemental Insurance
• Lifestyle Spending Account
• Bi-Weekly Mediation Series 
• On-site Gym and shower facilities

Family

• Volunteer Day off
• Paid Time off
• Tuition Reimbursement
• Birthing Parent Match
• Pet Insurance

Office

• Recreational Zone
• Coffee & Snacks
• Parking Benefit

Other

• Benefit Hub - Discounts on travel, cars, electronics, etc…
• 401(k) retirement savings
• ESET's Charitable Contributions Program
• Referral Program

Primary location

Additional locations

Time type