H&W Communication Manager

Fidelity will not provide immigration sponsorship for this position.

Job Description:

The Role

As a Health & Welfare (H&W) Communication Manager, you will be responsible for supporting the H&W communications needs of our clients. The H&W CM works directly with our WI Strategic H&W clients to support their communications strategy and partners with Health & Welfare Operations teams to develop and deliver information to participants.

You will innovatively and efficiently deliver communication & education to Fidelity’s H&W clients’ participants to help them understand the H&W offering.

• Ensuring strong client satisfaction by delivering effective communications based upon client needs and goals, and delivering high quality communication services
• Participating in and leading client meetings to review communication requirements, deliverables and alternatives, negotiating deadlines, and reviewing budget implications
• Understanding plan-specific materials to develop knowledge of each client’s plan provisions
• Overseeing the development and maintenance of project plans and status reports to manage multiple projects with competing priorities
• Managing projects "end-to-end" by coordinating all resources to ensure that deadlines and client deliverables are met
• Balancing client needs with focus on cost management by proposing alternative solutions that fit within budget constraints and/or identifying fee-for-service opportunities
• Scoping large-scale and fee-for-service projects to set realistic budget expectations and timeframes with clients
• Actively executing and billing any fee-for-service opportunities, including review and approval of all client communication expenses/billing as appropriate
• Actively identify any process improvement opportunities within the C&E area and working with appropriate business partners to implement changes
• Participating in additional project management responsibilities and department initiatives, depending on capacity

The Expertise and Skills You Bring

• BA/BS Required
• Experience in employee benefits communication and/or H&W product experience preferred
• 3 years of communications or writing experience preferred
• Your working knowledge of communication process from writing and design through distribution across multiple media (print, internet, video)
• The ability to write and/or edit readable, user-friendly copy and integrate graphics to enhance message
• Your demonstrated project management success
• The ability to make decisions independently
• Your knowledge of the communications and healthcare industry and standards
• The ability to create and foster strong relationships with both internal partners and WI plan sponsors

The Team

Your efforts will require communications to H&W participants helping them to understand their H&W plans and options. You will partner internally with key business partners such as Operations, client services and production to meet client needs.  

Fidelity’s Onsite Working Model
Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.

Certifications:

Category:

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.