LPN - Licensed Practical Nurse - Nurse Navigator

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Job Summary:

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At Geisinger, you’ll find a supportive work culture, a comprehensive benefits package and opportunities for growth.

• At least 2 years of LPN work experience is required.
• A typical schedule includes Monday through Friday 9 am to 4:30 pm or 8:30 am to 5 pm
• You'll provide infusion services in the GHIS Ambulatory Infusion Suite, including IV access placement, independent administration and monitoring of infusion therapies, patient scheduling coordination, and support of RN clinical operations.

Benefits at Geisinger:
We offer a comprehensive benefits package starting on day one, including:

• Health, dental, and vision insurance day one
• Three medical plan choices, including expanded network options
• Pre-tax savings plans (FSA & HSA)
• Company-paid life, short-term, and long-term disability insurance
• 401(k) with automatic Geisinger contributions
• Generous PTO that accrues quickly
• Up to $5,000 in tuition reimbursement per calendar year
• MyHealth Rewards wellness program with financial incentives
• Family-friendly support: adoption/fertility assistance, parental leave, military leave, and Care.com membership
• Employee Assistance Program (EAP): mental health, legal guidance, childcare/eldercare referrals, and more
• Voluntary benefits: accident, critical illness, hospital indemnity, identity theft protection, pet insurance, and more

Position Details:

The Licensed Practical Nurse Navigator is a licensed nurse who guides defined patient populations through complex care pathways over time. Focuses on access, referral accuracy, sequencing of care, and continuity across services and settings, rather than daily clinic operations. Accountable for improving patient access, care coordination, and referral completion through timely, high‑quality navigation activities. Nurse will focus on patient journey over time and not individual clinic visits; referral triage and access management; coordination across specialties, departments and locations; and ensuring patients care gaps are resolved. Performance is evaluated using defined Key Performance Indicators (KPIs).

• Utilizes clinical knowledge to determine actions necessary to facilitate patient introduction to the program.
• Reviews and triages incoming referrals for clinical appropriateness and urgency and ensures required records, diagnostics, and prerequisites are obtained prior to visits
• Effectively collaborates with other healthcare providers in coordinating and implementing the patients plan of care, to include evaluation, treatment, and surveillance.
• Effectively communicates with patients via mail, telephone, and in person regarding information pertinent to their care.
• Coordinates patient needs for the program.
• Serves as the point of contact for providers.
• Coordinates patient activities, such as support groups, educational series, as appropriate.
• Accountable for supporting and promoting internal referral retention and capture to support organizational goals.
• Provides limited patient and family education based on individual needs either in person or by telephone.
• Maintains systems and processes sufficient to assure timely follow-up and surveillance of patients.
• Serves as a liaison with Scheduling Services to ensure appropriate scheduling of patients.
• Develops and implements patient screening tools and efficient clinic procedures.
• Assists in the development and implementation of efficient patient navigational procedures.
• Investigate patient concerns including appointment access, communication, and billing.
• Responsible for conducting medical record reviews to report findings to physician specialists.
• Tracks patient status from referral through completion of care. Monitors follow-up, surveillance, and completion of care pathways
• Helps patients navigate system barriers including access, scheduling and communication issues.

Work is typically performed in a clinical environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job. Additional competencies and skills outlined in any department-specific orientation will be considered essential to the performance of the job related to that position.

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OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities.

• KINDNESS: We strive to treat everyone as we would hope to be treated ourselves.
• EXCELLENCE: We treasure colleagues who humbly strive for excellence.
• LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow.
• INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation.
• SAFETY: We provide a safe environment for our patients and members and the Geisinger family. 

We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. Perhaps just as important, we encourage an atmosphere of collaboration, cooperation and collegiality.

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.