Retail Assistant Store Manager - Front Operations

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Job Summary:

Job Description

Essential Functions

Front-End Operations & Merchandising Excellence

• Oversee daily front‑end operations to ensure a clean, neat, organized, and welcoming sales floor that delivers a consistently high‑quality shopper experience.
• Ensure the sales floor is always full, shop‑ready, and visually appealing through strong merchandising execution, timely replenishment, and recovery standards.
• Maintain ownership of sales floor presentation, including signage, price-accuracy, fixtures, and product placement that make the store easy and enjoyable to shop.
• Reinforce expectations for cleanliness, organization, and safety across all customer‑facing areas, including registers, aisles, fitting rooms, restrooms and checkout zones.
• Ensure the store puts out the right items at the right price at the right time through accurate pricing, rotation, and presentation.
• Align front‑end readiness with sales trends, peak traffic patterns, and promotional activity to drive conversion and shopper satisfaction.
• Deliver friendly, efficient, and respectful customer service by modeling strong engagement and coaching front‑end teams on service behaviors.
• Plan, schedule, assign, and direct front‑end team activities, adjusting as needed to achieve sales, service, labor efficiency, and profit objectives.

Performance Execution & KPI Accountability

• Lead daily front‑end huddles to review sales performance, shopper experience priorities, staffing coverage, and operational readiness.
• Hold the team accountable to key front‑end performance indicators, including sales, conversion, average transaction value, service standards, cleanliness, merchandising execution, and recovery.
• Maintain accurate reporting and ensure front‑end performance metrics are visible, understood, and actionable by the team.
• Drive operational excellence by quickly identifying performance gaps and leading corrective actions and continuous improvement efforts.
• Ensure store performance meets financial targets and key metrics aligned with annual and quarterly operating plans.
• Reinforce expectations through consistent follow‑up, real‑time coaching, recognition, and accountability.

People Leadership & Development

• Directly supervise, coach, and develop front-end team members and Leads.
• Conduct training, performance feedback, corrective action, and development planning in alignment with HR policies.
• Build a positive, inclusive team culture that fosters accountability, engagement, and retention.
• Support cross-training to ensure operational coverage and business continuity.

Compliance, Safety & Risk Oversight

• Ensure adherence to all company policies, procedures, safety guidelines, and operational standards across front‑end and customer‑facing areas.
• Monitor front‑end execution to ensure accuracy and compliance related to POS operations, pricing integrity, cash handling, and customer transactions.
• Reinforce safe and compliant practices at registers, fitting rooms, aisles, and checkout areas to protect customers, team members, and assets.
• Support loss prevention efforts by maintaining strong situational awareness, addressing front‑end risk behaviors promptly, and coaching team members on proper procedures.
• Partner with store leadership to address compliance concerns, audit findings, and corrective action plans in a timely and effective manner.

Store Leadership & Operational Support

• Provide on floor leadership that models professionalism, accountability, and operational excellence.
• Support cross training and operational continuity during staffing or business needs.
• Participate in audits, projects, and initiatives that strengthen store performance.
• Maintain a flexible schedule, including evenings, weekends, and holidays.
• Perform other duties as needed to support overall store operations, operational effectiveness, and leadership priorities.

Minimum Qualifications

Required Skills

Education

• High School Diploma or equivalent required.
• Associate’s degree in business, Logistics, Supply Chain, Management, Retail Operations, or a related field preferred.

Experience

• Two to three years of supervisory or lead experience in production, warehouse, retail, or logistics environments required.

Knowledge and Skills

• Excellent oral and written communication skills.
• Strong organizational skills with the ability to manage multiple priorities and maintain accuracy in a fast-paced environment.
• Demonstrates knowledge of production, inventory, and quality control processes, with the ability to compile, interpret, and analyze operational data for reporting and continuous improvement.
• Ability to learn and apply new processes, systems, equipment, and operational procedures.
• Ability to lead and motivate a diverse team while promoting a positive, inclusive work culture grounded in our Mission and TRUE Core Values.
• Ability to provide strong donor service, ensuring safe, friendly, and efficient interactions at the Donor Door.
• Ability to interpret and meet production metrics, KPIs, and performance goals.
• Ability to identify quality standards, classify goods accurately, and ensure compliance with CPSC and public protection requirements.
• Working knowledge of basic computer applications, including Outlook, Word, Excel, and online product research.
• Ability to operate a forklift (Must obtain forklift certification. Training and certification are provided by the organization.)

Preferred Education / Experience / Knowledge & Skills / Certifications & License

• Associate’s degree in business, Logistics, Supply Chain, Retail Management, or a related field; or four (4) years of supervisory experience in retail, warehouse, logistics, or production environments.
• Experience in fast‑paced, high‑volume operations preferred.
• Prior retail, nonprofit, or mission‑based organization experience preferred.
• Experience supporting or working alongside eCommerce operations is a plus.
• Previous experience training, coaching, or developing staff strongly preferred.
• Bilingual language skills.