Ticketing Agent

NWCC is seeking a part-time Ticketing Agent for the Heindl Center for the Performing Arts. The primary role of the Ticketing Agent is answering questions from our patrons & assisting them with their ticket purchase online, by phone, or in person at the box office during scheduled hours & during events. The Ticketing Agent occasionally acts as receptionist for the Heindl Center, which includes the Fine Arts Department, through assisting, directing, and answering questions from visitors including NWCC employees and students. Ticketing Agents are expected to have excellent oral and written communication skills, strong attention to detail, a passion for service, a positive attitude, and the ability to communicate & interact comfortably with the general public. Attendance at all Heindl Center season events is required. The Ticketing Agent is under the supervision of the Assistant Director and may occasionally provide direct assistance to the Assistant Director or designee.

The Heindl Center for the Performing Arts

The Heindl Center for the Performing Arts is a 65,000 square-foot development that presents a 1,215 seat, fully-equipped performance theater, including balcony seating, a reception gallery with private courtyard, and a two-story lobby entrance. Backstage areas incorporate multiple dressing rooms, a green room, and prop and costume preparation areas. The facility features classrooms, computer labs, a digital piano lab, multiple private instrument practice rooms, and a recording studio for academic music and entertainment industry pathways.  Four spacious rehearsal spaces are provided for the Northwest Bands and Choirs, including an outdoor, 100-yard practice field for the Northwest Marching Band. The Heindl Center hosts Broadway touring productions, celebrity attractions, visiting artists, premier lecturers, local presentations, film screenings, rentals, and on-campus events.

QUALIFICATIONS:

• Must be 18 years or older, dependable, flexible, and punctual.
• Possess high school diploma or GED. 
• Comfort with technology (i.e. use of internet browser, laptop, mouse) with the ability to learn new technical skills quickly.
• Skill in operating Microsoft Office (Word, Outlook) and internet browsers.
• Availability to work a minimum of 1 day per week (or more depending on staffing needs) during box office hours 12:00-4:30 PM Monday-Friday following a rotating schedule.
• Ability to communicate positively and professionally with members of the general public, NWCC employees and students, and representatives of touring productions. 
• Availability to work evening hours on weekends and weeknights following Heindl Center event calendar and other events as needed. 
• Ability to work under pressure during heavy sales periods.
• Ability to lift up to 40 lbs.
• Ability to climb flights of stairs and walk large venue as needed.
• Must routinely access and respond to NWCC emails to sign-up for events and to receive communications from the Heindl Center team.

Preferred qualifications:

• Documented work experience in an educational setting or at a performing arts venue
• Documented work experience in customer service including POS transactions 
• Documented work experience in ticket sales or using a similar sales platform

Compensation:

• Compensation starts at $12 per hour

DUTIES AND RESPONSIBLITIES:

1. Create a welcoming environment by greeting guests upon entry.
2. Process ticket sales in person quickly & efficiently using the ticketing system to include selling tickets, printing tickets, searching for patron records, and completing cash, check, and credit card transactions.
3. Distribute tickets designated for pick up at will call.
4. Provide a high level of customer service when assisting guests and answering questions. 
5. Work with guests in a professional manner to solve customer service challenges.  
6. Maintain current and in-depth knowledge of schedule, events, and relevant details for each performance.  
7. Remain vigilant and proactive in anticipating guest needs during events.  
8. Demonstrate and maintain a positive attitude.
9. Comply with all Heindl Center and NWCC policies to include box office & event operations, communication, dress code, safety, and procedures involving cash and credit transactions. 
10. Maintain confidentiality of any details of internal operations and or visiting performing artists.
11. As needed, may be asked to fill other positions on the events team per staffing requirements of the event.
12. Complete any other duties as assigned by the Heindl Center Assistant Director and/or Director.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

• Excellent communication skills, both written and verbal, with the ability to communicate effectively with a diverse range of constituents and the general public.
• Strong analytical, problem-solving, and critical thinking skills.
• Ability to work independently, prioritize tasks, and manage multiple projects simultaneously.
• Proficient with technology including computers (i.e. use of internet browser, laptop, mouse), Microsoft Office Suite, and be comfortable using new and changing technology.  
• Must be able to represent the college in a positive and professional manner.
• Must interact with patrons with a  warm and welcoming professional demeanor.
• Possess strong interpersonal, time management, and organizational skills.
• Must routinely access and respond to NWCC emails to sign-up for events and to receive communications from the Heindl Center team.
• Detailed oriented and thorough in completing work tasks.
• Professional demeanor with the ability to maintain consistent communication.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

While performing the duties of this job, the employee is regularly required to do the following:

• Availability to work a minimum of 1 day per week (or more depending on staffing needs) during box office hours 12:00-4:30 PM Monday-Friday following a rotating schedule.
• Availability to work evening hours on weekends and weeknights following Heindl Center event calendar and other events as needed. 
• Ability to work in a team-based environment.
• Ability to work under pressure during heavy sales periods.
• Communicate with others in person, phone, and via email.
• Sit, use hands to handle or feel, and reach with hands and arms.
• Stand, walk, stoop, or kneel.
• Must be able to lift up to 40 pounds.
• Must have ability to walk, climb fights stairs, stand, bend, squat and walk large venue as needed.

APPLICATION:

To apply, please attach and submit the following;

• Submit application at www.northwestms.edu
• Resume
• Three (3) Professional References  (Name, Phone Number and Email)