Senior Manager, Salesforce

Exceptional Hospitality Starts with You

This role is based at our corporate office in McLean, VA

This is your chance to be part of our in-house Hilton Supply Management (HSM) team that supports our brands, owners, and operators! HSM has transformed how supply chain and procurement adds value to the hospitality industry, with 6 billion dollars of spend influence, over 2000 suppliers, and support of sustainability, supplier diversity, and responsible sourcing goals. As a Senior Manager, Salesforce, you will support the team in partnering with all our brands and helping influence and guide programs with unique and distinctive products and services. On the Digital Solutions team reporting to the Senior Manager, Digital Solutions, you will lead projects including architecting, configuring, developing, and maintaining core business applications and integrations (e.g., CRM, supplier portals, workflow automation, data and analytics enablement) including connections to the HSM Data Lake, websites, and other internal and external applications.

What you'll do during a typical day:

• Lead Salesforce platform strategy, roadmap planning, governance, and prioritization in partnership with business and technology partners.
• Translate complex needs into scalable functional and technical solutions aligned with business outcomes.
• Oversee integrations and data flows between business applications, the HSM Data Lake, websites, and third-party systems using APIs and integration tools.
• Design, configure, and implement data models, security and permission models, automation processes, and platform enhancements, ensuring alignment with requirements and technical standards.
• Perform hands-on Salesforce configuration and development, troubleshoot technical issues, test and deploy enhancements, and maintain custom applications and integrations using Apex, Visualforce, Lightning Web Components, and Salesforce development tools.
• Establish standards for platform configuration, development, data quality, security, documentation, release management, and technical debt management.
• Identify opportunities to adopt innovation, including AI capabilities, that improve productivity, user experience, and business performance.
• Develop team members while coordinating internal resources, contractors, and external vendors.

How you'll collaborate with others:

• Partner with business users and leaders to understand requirements, build functional design documentation, and develop technology solutions that align with goals.
• Work with internal technology teams and external vendors to plan work, manage dependencies, and ensure deliverables meet scope, timeline, and quality expectations.

Deliverables you'll take ownership of:

• Lead delivery of digital solution roadmaps and platform enhancements from discovery through deployment and adoption.
• Establish reliable release management practices (environments, testing, change control) and lead quality through unit, integration, and performance testing.
• Design and oversee the delivery of the Salesforce Experience Cloud portals, including external user authentication and authorization, row-level data access and sharing architecture, and vendor-managed development.

What It Takes to Make the Stay

You have these minimum qualifications:

• Seven (7) years of professional experience in technology platform delivery, digital products, systems integration, data architecture, or a related field
• Five (5) years of hands-on Salesforce development and configuration experience, including writing Apex classes and triggers, building Salesforce Flows and Lightning Web Components, developing API integrations, configuring data models and access permissions, and testing and deploying solutions
• Experience serving as a technical lead, solution architect, platform architect, or similar role
• Onsite in McLean, VA

It would be useful if you have:

• Project Management knowledge
• Hospitality Industry experience
• Salesforce Developer Certification
• Supply chain or procurement domain knowledge
• Experience with data warehousing/BI concepts and tools
• Relevant certifications in other enterprise platforms

How We'll Help You Thrive

At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
• Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
• Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
• Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
• Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
• Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
• Generous paid time off (PTO) – Recharge, relax, and take time for what matters most
• Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
• Financial security for your future – Our retirement plans make it easier to save for what's next

*Benefits availability may vary depending on Team Member's location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.

Hilton offers its eligible team members a comprehensive benefits package to support their mental and physical well-being, so they can Thrive personally and professionally. The pay range for this role is $120,000 – $160,000 and is determined based on applicable and specialized experience and location. Subject to plan terms and conditions, you will be eligible to participate in the Hilton Annual Incentive (Bonus) Plan, consistent with other team members at the same level and/or position within the Company.