Night Auditor Full Time - Franchise

The Home2 Suites of St. Charles will be opening soon!

11pm-7am Saturday-Wednesday

It will require some flexibility, when our part-time auditor needs time off, you may be required to work a Thursday or Friday in exchange for other days.

Job Responsibilities:

• Process guest check-ins and check-outs, including verifying reservations, assigning rooms, activating keys, and reviewing payment information.
• Create, modify, and confirm guest reservations as needed.
• Answer incoming calls within three rings and respond to guest inquiries in a courteous and professional manner.
• Set wake-up calls accurately and warmly.
• Maintain a clean and organized front desk and lobby area throughout the overnight shift.
• Greet each guest encountered with a friendly and welcoming smile.
• Reconcile daily transactions and postings for all hotel cashiers.
• Review and compile management reports; verify accuracy of guest folios and city ledger activity.
• Ensure all end-of-day procedures are followed and submitted accurately and on time.
• Respond promptly to guest comments, concerns, or complaints; log issues and ensure satisfactory resolution.
• Provide local recommendations and information on nearby dining, shopping, entertainment, and travel.
• Complete all tasks and reporting on the Night Audit shift checklist.
• Accurately log all relevant details in the shift pass-on log for the incoming team.
• Submit maintenance requests using the hotel’s digital work order system.
• Coordinate with other departments to ensure guest needs are met and service standards upheld.
• Assist with early morning setup such as the breakfast buffet, folding laundry, or other operational tasks as assigned.
• Adhere to hotel procedures for handling lost and found items.
• Maintain key control and guest confidentiality at all times.
• Follow all emergency and safety procedures; report incidents or unsafe conditions immediately.
• Complete all required safety trainings and certifications.
• Must maintain a professional appearance in accordance with company standards.
• Additional responsibilities may be assigned as needed to meet evolving business demands.

Job Qualifications:

• Minimum of 1 year of experience in customer service, preferably in a hotel or hospitality setting.
• Excellent verbal and written communication skills with a professional and friendly demeanor.
• Proficient in computer and keyboard use, including familiarity with standard office software and reservation systems.
• Able to work independently and follow detailed instructions with minimal supervision.
• Strong ability to multi-task and manage shifting priorities in a fast-paced, guest-facing environment.
• Able to make sound decisions using good judgment and in accordance with company policies and procedures.
• Highly reliable, punctual, and team-oriented, with a positive attitude and commitment to guest satisfaction.
• Must be able to work an overnight schedule, including weekends and holidays, as required by business demands.

Physical Demands:

• Must be able to occasionally lift or carry items up to 25 pounds.
• Requires frequent and extended periods of standing, walking, bending, stretching, pushing, pulling, and twisting throughout the shift.
• Must have manual dexterity to operate phones, computers, tablets, payment systems, and other front desk equipment.
• Ability to multi-task efficiently, including switching between guest interactions, phone calls, and administrative tasks.
• Must be able to work independently for extended periods, including overnight and low traffic shifts when management may not be present.
• Ability to perform in a fast-paced and high-pressure environment while maintaining composure and professionalism.