Medical Dispatcher I - Per Diem - Evenings (2p-10p) - Mobile Health

Atlantic Health System, is seeking a per-diem Medical Dispatcher I (Call Taker) to work for Ambulance part of Atlantic Health System.

The Atlantic Mobile Health Dispatcher I is an integral part of the Emergency Medical Services Department supporting BLS Transport, MAV & Critical Care Operations. The dispatcher is responsible for the intake and processing of all transport requests and scheduling transports and appointments to meet the patient and customers’ needs through superior communication and customer service skills. The dispatcher will utilize multiple phone lines, six computer screens and wall monitors containing information ranging from Computer Aided Dispatch (CAD) systems, billing systems, payment collection screens. Coordination with Dispatchers, Hospital Liaisons, Clients, Patients, Customer Service Coordinators, Social Workers and Hospital Staff in the region to assure safe operations and collaboration and the necessary logistical support for the mission. The ideal candidate is committed to safety, detail oriented and one who can function well in a fast paced, dynamic environment where finding solutions to co

• Effectively prioritizes channels and assigns emergency and non-emergency medical transport requests to appropriate vehicles and personnel (SCTU, BLS and MAV) to ensure a smooth transition and work flow from request to scheduling and through pick up or emergent response
• Dispatches vehicles in a timely manner
• Makes accurate moment-to- moment decisions in regard to scheduling pickups and rearranging the current plan accordingly to accommodate exceptions and emergencies
• Performs ongoing demand analysis of engaged and available vehicles to ensure operational efficiency and customer satisfaction with transports
• Appropriately balances the needs of the customer and the company when making critical decisions regarding transport
• Ensures compliance with various state, federal and insurance regulations relating to ambulance transports when scheduling and managing transports
• Maintains timely and accurate tracking of all vehicles engaged in transports and makes appropriate assignments using this information about vehicle location and availability
• Consistently performs status checks on crews verifying engagement, availability, safety and progress in transport
• Expertly uses CAD Dispatch system to review trip requests, appropriately schedule transports to assure timely response and vehicle/resource utilization and service
• Keeps trip requests organized and prioritizes trips for appropriate sequence dispatch when emergencies develop
• Communicates to crew vital trip assignment and monitoring information via communication system. Consistently uses professional demeanor, voice tone and respect in all communications
• Prepares, completes and distributes in a timely fashion reports stating progress, issues, problems and statistics for review by other appropriate parties
• Perform basic data entry; demonstrate ability to learn new computer programs and perform some advanced data entry when necessary
• Attends communication meetings and education sessions
• Competently performs call taker duties when work schedule or demand requires

Minimum Education:

• High school diploma or equivalent required

Relevant Experience:

• Customer service and call taking/call center training courses preferred